364 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom
Adendum Purchased

Hi,

[a] The purchase key does not appear at the side of the download button. You have to hover over the button and copy the link and then use the last part of the link. Pain in the neck!

[b] How do you set a favicon in this theme?

freevision

Hello we’ve responded your ticket. Thanks

  • Iran, Islamic Republic of
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 10 and 49 items
atsiha Purchased

Hello,

I found a bug! Please check this page:

http://www.saeedarab.com/portfolio/

then select “mode & fashion” in front of “sort by” option. As you can see, the first row is broken and only one item is there!

I’ve also a suggestion which I told your long time ago and you promised me to fix it, but it still not here… Please let us loading customized categories which contains only photos on that category NOT ALL of them. For example look at my website. I want to create those POST CATEGORIES under Portfolio Menu then when user select each one, load the inner page (Portfolio Listing) which contains Photos only from selected POST CATEGORY.

Many Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
v2arch Purchased

Freevision, Can you please look at my website (www.archimasarchitecture.com) and let me know what is wrong. The Menus are showing up double! I may have imported the WXR file twice.

Thanks for your help

freevision

Hello, thanks for contacting us. As you said you have imported twice. Just try to remove unnecessary menu items from Apperance > Menu.

Thanks

Default-user
v2arch Purchased

Thanks freevision. Got that one. I think I deleted the file download feature of this theme. That is one of the big reasons why I choose this theme. It is under the FEATURES MENU. Can you please guide me on how to get that back? Thank you..

Default-user
v2arch Purchased

Freevision, please ignore the above comment/request re the File Download feature. I’m new to this but I figured out how to get the Download File feature into action. But another item on the sidebar menu under FEATURES is the WANT to Work With US item. I have been scouring tis site for 3-5 hours now but I cannot find anything to get that into action. Please guide me through so I can use this very nicely done theme. Thank you much!

freevision

Hello mate, as soon as you open a ticket for us we’ll try to help you. :) Cheers

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
stevo871 Purchased

Hi, Is there anyway I can find the documentation of how to upgrade to the latest version. I cant seem to use Contact Form 7 and I suspect it could be some theme issues that have since been fixed. Cheers Ste

freevision

Hello, you can download latest package from your “Downloads” section. Contact Form 7 plugin suppose to work. Please open a ticket for us. Let’s have a closer look into your admin.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, can you tell me where I can find the code to direct the social icons to open up in a new window versus the same? Update just found the answer in the feed.. thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
cl-audio Purchased

I can not upload images what´s wrong?

freevision

Hello, please explain well your issue. and please open a ticket for us for any technicall issues.

regards

Default-user
cl-audio Purchased

Ticket? where? In the “Email freevision”. I sent there a video that shows the error in two different server with this theme.

Default-user
cl-audio Purchased

I found where, ticket opened.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
cl-audio Purchased

Is there anybody else that can not upload images?

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I have sent in a ticket, and emailed prior about the Broken Portfolio. You asked to take a closer look on May 16. I gave you logins and have not heard anything else about the portfolio fix. It has holes in it when using the sorter. I refuse to send in another ticket or another email about it. I have a site I NEED to launch. And this is holding me up. Please fix the portfolio. I noticed other comments saying the same thing and it’s unfair to the purchaser to have to chase you down for a bug that should have been fixed months ago.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, After buying and installing this template, I encounter problems. I created a trouble ticket on May 24 (http://ticket.ozysupport.com) and no response so far … What should I do to contact support?? Nicolas

freevision

Hi Nicolas,

We got your ticket, and worked on it a bit. We will respond your ticket with a complete solution asap.

Kind regards.

Default-user

Ok thank’s !

Default-user

I list the problems with the template on May 24, since there is still a problem with url rewriting of portfolio. No response from you since June 7. I’m getting a little desperate … the theme is really good, but the support is not reactive with the tickets of incident.

freevision

Hello,

I remember your ticket, and I believe we have responded. Can you please tell me your ticket number?

Regards.

Default-user

983804

freevision

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have update my ticket. I hope you can watch it quickly.

freevision

We will respond your ticket. No worries. :) thanks

Default-user

still no answer… :-(

Default-user

I have to change the theme responsive, and I want everything to be ok before.

freevision

Hello, incorporate theme isn’t responsive. Thanks

Default-user

yes I know that this template is not responsive ! I wait you to fix the problems and I give the template to a freelance that will make responsive. When can you fix the problems ???

Default-user

then ???

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
http://climaxmediagrp.com/ Can you tell me why there is so much room between the logo and the navigation bar? I made the logo the exact dimensions as suggested.
freevision

Hi,

Please submit a ticket, let us do it for you, and we will report you what we have done.

Regards.

Default-user

it wont let me submit a ticket I don’t know why.

freevision

Hello, to submit a tiket you need your purchase ID key which can be found on your DOWNLOADS page. please click to your download button and see your ID key over there… We support our customers only by tickets.

kind regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi,

can I have 6 blocks on the homepage instead of the 3 default?

freevision

Hi,

Sorry but no.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Following the very poor support Freevision (never took the time to troubleshoot my issue despite my tickets), I have to use another wordpress provider ! Now the theme is debugged and work in responsive web design : http://www.presta-ecommerce.fr . If others are interested, let me know…

freevision

Would you like to share your ticket ID? We have no ticket waiting in the queue right now.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I have tried to put in the workforce by ecomerce Plugin does not work, I get very strange, I would like to help me or to recommend someone who could put.

freevision

Hello,

Please submit a ticket, http://ticket.ozysupport.com/ and let us take a look for you.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
awe2013 Purchased

Hello, I’ve buyed Incorporate Theme, I’m setting up my site but I can’t have the three boxes in home page working correctly as in the demo. I’ve written a post, set the feature image (304×364 px) and changed the post type to “Special Post”. The post is shown in home page but the image’s sliding effect is lost, how can I get that effect? thank you Federico

freevision

Hello Federico, thanks for purchasing. Could you please raise a topic at our suppor forum and explain your issue. We’ll try to help you. Regards

  • Has been a member for 1-2 years

Hi, Im working on this theme for my friend but i cannot get the 3 images to appear under the slider and also the colour picker does not show.

how do i resolve this?

Thanks

freevision

Hello thanks for purchasing. Please raise a topic at our support forums. We’ll try to help you. Thank you.

  • Iran, Islamic Republic of
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 10 and 49 items
atsiha Purchased

Hi, I’ve updated the WordPress and the template today. But there is a problem! None of portfolio posts open properly! The browser try loading the photos but it can’t.

Can you please check it @ http://www.saeedarab.com/portfolio/mode-fashion/tarkan-spor-spring-2013/

Thanks

atsiha
atsiha Purchased

Also, the sort filters is not there @ http://www.saeedarab.com/portfolio/

atsiha
atsiha Purchased

& The popup box for images at portfolio does not work.

atsiha
atsiha Purchased

I’ve fixed the portfolio posts problem with help of: http://forums.cpanel.net/f5/php-getimagesize-stopped-working-116453.html

atsiha
atsiha Purchased

But there are still javascript problems… please check it for me…

atsiha
atsiha Purchased

none of sliders work at portfolio page…

freevision

Hello, thanks for contacting us. Please raise a topic at our support forums for help. We’ll guide you as much as we can.

regards

atsiha
atsiha Purchased

2667 , sent last night… no replies yet…

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello My Home Page Slider has disappeared. Please give me a solution.

www.pedeca.es

Thanks!

freevision

Hello I’m able to reach to your website? what kind of issue you’re facing?

Please raise a topic at our support forums.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. My client have the same problem that @banneowp after the Wordpress has updated to 3.8. I search for solution at your forum, but nothing found… See… www.rudely.com.br

freevision

Hello, we’ll release an update soon. Please stay tuned. Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
sinacv Purchased

i have the same problem i create post and add special post to it but still cannot see it as is in demo. what i have to do?

freevision

Hello, please raise a topic at our support forums. We’ll try to help you. Thank you.

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