259 comments found

Hi! just wanted to report that the live preview does not work. The error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

cmsmasters

Thanks for pointing this our for us, this was a server issue.

Fixed now, thanks!

Hi – I was wondering if you were going to be updating this theme in the near future, as it’s yet to be updated to Wordpress 4.1. I’d like to purchase it soon to use for a project, but we utilize 4.1. If not…do you know if there are any problems with the theme and the updated version of Wordpress?

Thanks,

cmsmasters

Thanks for contacting!

There are no major issues with the theme on the new wordpress, there is only one file that needs to be updated. It will be on Themeforest too, but you can get it right away, just contact our support as soon as you download the theme archive, and we will give you the updated file.

Thanks!

rodin61 Purchased

Hello, Don’t you have any update for WordPress 4.1 ? Regards

cmsmasters

Thanks for contacting!

The theme works well with the latest Wordpress. There is only a small issue with a drag-and-drop function in composer, and the updated files will be uploaded shortly. Yet you can get them right away by contacting us via a support ticket, in this case there will be no need to wait for update. Contact now.

Thanks!

Jorget Purchased

Hi! Thanks for your great theme but when i use the Youtube shortcode and insert the video hyperlink from the address bar, it gives me errors.

“Unknown type of the video. Check your video link.”

It happens in iframes and blog posts with video template.

LINK: http://youtu.be/X9s9AgDDT1I

Can you please advise?

Thanks!

cmsmasters

Thanks for asking!

You need to use the link from your browser address line, not the embed link. Also please make sure your link does not have a https:// format. Remove an “s” letter if it does.

Thanks, hope this will be helpful!

Default-user
Jorget Purchased

Tnks for super fast reply! Problem solved! But it was more intuitive if you manage to use short/share links…..

cmsmasters

Thanks, we will consider this for our future development. Glad to hear you are all set now :)

Gurkina Purchased

Hello:

Support forum is not working, it gives me error 404.

I’ve updated the theme and now I can’t configure Post Types Shortcode in 2 columns, it only shows 4 columns. Do you change this option in the last update of the theme? Previous versions it was available.

Thanks!

cmsmasters

Thanks for contacting!

As to support forum – all the help is now being provided via personal ticket system, as it has proven to be much more convenient for this. Please submit us a ticket, as we would need to take a look at the issue form your end – submit now. Please make sure to add all the needed credentials to your ticket.

Thank you!

Hi! My Form Builder plugin doesn’t work. I updated the plugin by mistake, but now I restored the original one (v 1.0.1 by cmsmasters). Now when I create a new form appears for a few seconds, then disappears. I can’t save any form.

Can you help me?

cmsmasters

Thanks for contacting!

We would need to see this on your end. Please submit us a support ticket so that we could take a look a tit and see how we can help you. Submit now. Just please make sure to add all the needed credentials to your ticket.

Thank you!

Do you plan to add support for Wordpress 4.0 or 4.1? I’m having security issues with my current version and when I try to update to Wordpress 4.0 or 4.1 the admin panel becomes unresponsive. Thanks

cmsmasters

Thanks for contacting!

As to wordpress compatibility – in fact there are no major issues with the latest wordpress, neither with 4.0 or 4.1 versions. Please submit us a support ticket so that the support team could see what the reason for this can be and help you – submit now. Just please make sure to add all the needed credentials to your ticket so that the support team could access the website from your end.

Thank you!

Our site seems to have some mobile issues when viewed on an iPad, mainly the top content overlaps (2/3 photo and 1/3 content do not resize). Can you fix this? Thanks.

cmsmasters

Thanks for contacting!

We would need to take a look at it, as it is hard to understand what exactly you mean without seeing the issue itself. Please submit us a ticket so that we could see what you mean – submit now. Just please add all the needed credentials to your ticket.

Thanks!

sarahlevinger

Will do, thanks for the quick reply!

Hello, congratulations for your great work. I am thinking of buying your theme, but i have a question: -Can i use Transposh plugin to translate the content on my site with this them? i mean is this theme compatible with transposh?

Default-user

Can i build the integration myself through coding into the theme?

cmsmasters

Hi again. Perhaps yes, but please note that we will not be able to help nor advise you, as this is beyond the support policy. Appreciate your understanding.

Thank you!

Default-user

I have already bought it, and what i have seen is awesome!, thanks for your excellent support!

Hi, I have a big problem after WP update, I miss Visual Editor in Pages and also in Products. I read about some js issues… Have you an idea about how to show Visual Editor again? Thanks

cmsmasters

Thanks for contacting!

We would need to see the issue from your end, please submit us a support ticket – submit now. Please add all the needed credentials to your ticket.

Thank you!

uouapps Purchased

Hello

during installation we’re getting these 2 notices:

Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

Your theme does not declare WooCommerce support – Please read our integration guide or check out our Storefront theme which is totally free to download and designed specifically for use with WooCommerce :)

can you please confirm about the latest changes for woocommerce ?

thanks

uou

uouapps
uouapps Purchased

thanks it’s working

uouapps
uouapps Purchased

sorry one more thing the services icons under the slider are not aligned with the title do you have any idea on how to fix that ? (it’s aligned on your demo and in the dummy content but once I start editing the text the paragraph goes slightly under the icons) thanks uou

cmsmasters

Hi again. Sometimes editors may add extra <br /> tags after you re-save your block. To make sure all four blocks look the same, you need Text tab inside your shortcode when editing and make sure code in all blocks looks identical without extra spaces. Appreciate your understanding.

Thank you!

danos5d5 Purchased

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danos5d5 Purchased

Hi, Is your latest version compatible with WordPress 4.1.1?

cmsmasters

Thanks for contacting!

The theme works well with the latest wordpress, there is a small issue with the drag and drop function, the update will be available shortly. No major issues.

Thanks!

gumgomez Purchased

Hi, I’ve been having troubles with my static page because when I clic on “01.Inicio” is correct but, when I write the url it’s incorrect. I can’t put the correct index.

And the second error is in the section “04.Marcas” because the images don’t see in the correct order, the name don’t match with the image However, in wordpress admin the order in my Proyects is correct.

Could you help me, please? This is the url: http://www.rgdaya.com/RGDAYA

cmsmasters

Thanks for contacting!

As to your first question – in fact not quite sure to understand what exactly you mean. Could you please explain in more details what exactly you mean so that we could see how we can help you.

As to the images – please make sure ALL your projects have featured images, as this sometimes can cause the issue. We recommend adding a featured image at once before you save your project for the first time, this ensures they will be displayed correctly. Yet, should the issue persist, please feel free to submit us a support ticket so that we could take a look a it from your end – submit now. Just please add all the needed credentials to your ticket.

Thank you!

rev.-slider was 2 times hacked with newest update. Now i like to work instead of the rev slider with the layer slider. but the automatic update at layer slider says my purchase code is not valid: “Your purchase code doesn’t appear to be valid. Please make sure that you entered your purchase code correctly.”... There was automaticly the purchase code of this theme saved. Do I have to enter a different purchase code?

cmsmasters

Thanks for contacting!

As to revslider – the latest version is known as a secure version, but of course you can choose to use layer slider. Please note that sliders that are included free with the themes, cannot be updated directly, you can get an update only from theme author. Please submit us a support ticket and the support team will provide you with the updated archive – submit now.

Thanks!

Hi

I have the same problem of this comment. In my case I see a lot of magnifying glasses over the image in mobile version of project image. Can you please help us?.

Thanks

“tuanclub0608 6 months ago Flag Hi, I love this theme But I meet some broblem when view website by mobile or tablet At the Porfolio Projects content There are a lot of “plus” (+) icon in my image Can you help me solve this problem? Thank you”

cmsmasters

Thanks for contacting!

Please make sure you have the latest theme version, yet if the issue persists please contact our support so that we could take a look at it from your end – contact now. Just please make sure to add the needed credentials.

Thank you!

Quick question before buying. Can the front page have a side bar?

cmsmasters

Thanks for asking, sorry for making you wait, just please note we work Monday through Friday.

Yes, it can, and in fact you can set any of your mages be the main page.

Thanks!

BAD311 Purchased

Of all the ThemeForest themes I’ve ever bought, this is the ONLY THEME that has been hacked MULTIPLE times, each time causing Google crawlers to list the sites as malware sites causing major problems for my clients. I cannot recommend this theme.

cmsmasters

Thanks for contacting!

Please make sure you are using a up-to-date wordpress version, theme version, and that you uploaded a Revolution slider update we provided in Autumn. As recently there have been multiple attacks due to revolution slider vulnerablity, and there was a patch available. We have provided a secure version of the plugin. Also it is recommended that you do not have any default themes (like 2014 etc.) installed on your server. Also please make sure you do not have 777 permissions set for any folder on your server. In fact all the issues we know about were connected to the listed potential vulnerabilities, rather than the theme. Hope this will be helpful,

thanks!

swisskud Purchased

Hi, does the theme is compatible with WP 4.2 ? Can we do the upgrade now ?

cmsmasters

Thanks for contacting!

As to the latest wordpress update – we have not encountered any issues with it on our test site, neither we have received any reports from customers so far. You can upgrade all right, yet, should there be any other issues, please feel free to submit us a support ticket about this.

Thank you!

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