Discussion on Infographer - Multi-Purpose Infographic Theme

597 comments found

I have installed it on a new blank wordpress installation and now nothing works!! Only a blank screen….. With all other themes it works very well, but not with this one. So many problems with this theme, and the support is…..

Ok, i will delete for ever from the harddisk. Sorry, but no more themes from this author.

QODE

Hi,

We are sorry to hear that. If you need any further help and assistance you can create a ticket on qode.ticksy.com and our support team will help you.

Qode

Still not working in Safari and you have not answered on my support ticket….

QODE

Hi,

We are trying to keep up with every theme and every ticket. Suport team will take a look asap.

Qode

jkarnell Purchased

Having trouble getting Sections to work. My approach has been to use the Section short code and place the [/section] at the end of the specific section. Rinse and repeat. is this correct? I have also found that if I use the Section Menu short code, I get two menus at the top of the page….

I am sure there is a simple solution….but this aspect of the templates functionality does not seem to be working and there is no documentation.

Thanks

QODE
QODE Author

Hi,

Yes, that is correct. Also, section menu needs to be used outside the other section shortcodes, and its generates the menu from sections (it is independent from main menu).

Probably you have misplaced some start or ending shortcode and that’s why they don’t work.

If you still have troubles with this, you can submit a ticket on http://qode.ticksy.com/ and give us a link to your site with temp admin access, so we could take a closer look.

Qode

Hi ! your work is amazing !!

I´ve purchased the Infographer and i really need your help. I have some experience in Wordpress but this installation of the dummy content is doesn´t working for me and i need to work quickly.

I ´ve submited a ticket #262230 on qode ticksy.

I wait your anwser please.

Tell me if you need an user and pass. Thanks in advance.

Juan.

QODE
QODE Author

Hi,

Thank you :)

During weekend we are have limited resources. Support team will take a look at your ticket asap.

Qode

Default-user

Thank you very much for you quickly answer.

I wrote again in the ticket #262230 with my needs in the project.

Juan.

QODE
QODE Author

Ok, support team will answer asap.

Could you please add a timeline? Without the possibility to display that kind of information the theme seems to be incomplete.

QODE
QODE Author

Hi,

We will pass this to our developers and they will consider it. Thank you for proposal.

Qode

HI, I’m sorry if I ask something repetitive, but I have some questions:

1- I have some annual statistics on the ammount of tax collected by the government. I also have the daily growth rate of this ammount. With this informations, I want to display a counter on the page that shows the daily (predicted) ammount of taxes collected. Is it possible to display such kind of counter using your template? (I may want to display more than one counter).

2- Is it possible to configure or modify using dreamweaver?

3- I am a begginer, but I know some computer language, is it too difficult to learn and use such templates?

Thank you very much!

QODE
QODE Author

Hi,

1. All our counters are manually populated, so if we understood you well, you want something that is auto populated. Unfortunately there is no such option for this. You have various counters here, but yhey are shortcodes and you have to insert them by yourself, and yes, you can display more than one counter on page, as we did.

2. What do you want to modify? If you want to modify templates, css, js, than yes, any editor can be of use.

3. If you want to use this theme, you don’t need to interfere with templates and code. Everything is integrated in Wordpress so you just need to use the theme in admin (page templates, settings, shortcodes, etc)

Qode

Hi, Is it possible to create custom templates and then change the template for a particular page via an admin dropdown?

Thanks

QODE
QODE Author

Hi,

If we understood you well, you want to create more page templates? You can do it, see how we created full_width.php template, you just need ‘Template Name’ part at the beginning of the file.

Qode

Default-user

This dropdown is not appearing at all (ie. the template dropdown on the right under ‘Parent’. When I disable and reenable the theme I’m receiving a ‘template is missing’ error regarding the child theme.

QODE
QODE Author

Hi,

Could you submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so we could take a closer look?

Qode

Muzafar Purchased

Support from this author is TERRIBLE. I emailed in regards to an issue with the section menu disappearing and was told to raise a ticket at qode.ticksy.com – Only problem is qode.ticksy.com isn’t allowing me to sign up / register in order to post. Same on multiple browsers and machines – and other people have tried to on my behalf too. The ticketing system doesnt work. I emailed the author requesting support via email and was ignored completely. SHOCKING customer service. DO NOT purchase if customer service and support is important to you. I want a refund. :crying:

QODE
QODE Author

Hi,

We didn’t have such issue that someone is unable at all to sign up on ticketing system. As we are seeing now, we don’t have any email about Infographer theme. We are sorry for what was happening, but it is far from true that we are not helping our customers. You can email us again and we will gladly help you to manage your problem.

We are very sorry that you want to ask for refund, but if you still want to do it, you need to contact ThemeForest for that since we are only exclusive authors, not the sellers.

Qode

Default-user
Muzafar Purchased

I’ll send you another one – I have indeed sent several already and gotten the same automated response. What email address do you want me to send it to. I have used support@qodeinteractive.com

QODE
QODE Author

Hi,

Send email again and ignore auto replay message. Also you can send us mail on office@qodeinteractive.com

Qode

Tobee77 Purchased

Hello

If we want to implement a webshop into this theme: Do you have a input whats the best way to do this?

Thanx for your info!

regards

Tobee

QODE
QODE Author

Hi Tobee,

we suggest that you use WooCommerce for shop functionality. After installing WooCommerce you would need to style it. The best way is that you do this via child theme, where you will have separate stylesheet for WooCommerce. You would need to enqueue this file in your child theme functions.php file. If you run into any issues with it, you can always take a look at WooCommerce documentation that you can find here:

http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/

Hope that this helps :)

Best Regards

Qode

regifted Purchased

Hello,

Great theme, loving it so far.

I submitted a ticket in your support system two days ago and still have not received a response. It is urgent because the site is already live.

The logo keeps disappearing and header colours keep reverting to default. Ticket #267518

Please respond ASAP, thanks

QODE
QODE Author

Hi,

we have assigned your ticket to our support team :)

Thanks for your nice words, we are happy to hear that you like it.

Best Regards

Qode

We have a problem with the theme. On Google chrome, the icons with animation no longer work. The icons aren’t showing. Test site : ooongmedia . net.. Please check the 4 icons right after the slider on Chrome. Please fix.

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you with the issue :)

Qode

Default-user

It’s oolongmedia.net. can u please check?

QODE
QODE Author

Hey,

Please submit ticket and post ticket ID here, as I need other developer to work on that issue.

Qode

Hi,

According to the below article on sucuri blog, the revolution slider plugin has been compromised so we need to update this plugin because the developer has chosen to patch a fix without announcing it to the general public.

Please read the article below:

http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html?utm_source=Sucuri+-+Main&utm_campaign=12bf2c7891-WP_Slider_Revolution9_3_2014&utm_medium=email&utm_term=0_0b8bb56c94-12bf2c7891-58691157

So what are you going to do about it? Can you please update the revolution slider and your theme accordingly and send us the update asap?

Awaiting your reply.

Thanks Ziad

QODE
QODE Author

Hi,

Yes, we will update all our themes in coming days, we need time to update all of them.

Qode

Default-user

Well please focus on this theme first as my hosting provider just disabled this plugin for me and has warned me that it will suspend my account if i dont update this plugin ASAP!

So i really extremely appreciate expediting in releasing a new update to this theme with the slider revolution plugin updated to the latest version in it!!!!

Awaiting your very prompt action on the above.

Thanks Ziad

QODE
QODE Author

Hi,

We will update rest of the themes today and tomorrow, we already updated some of them.

Qode

Thanks for not keeping the theme updated. Will be sure to remember that in the future with you theme releases.

My website is vulnerable.

QODE
QODE Author

Hi,

We are updating all of our themes in coming days.

Qode

Hello,

Just again want to say thanks for a great theme. But hoping to find out how soon the slider update will be for this?

Also is everything working after the wordpress update?

Adam

QODE
QODE Author

Hi,

Thank you :)

We will update the theme with new slider version soon.

Regarding wp version, no issues are not reported for now.

Qode

Hi – great theme. Having fun with it.

Would the theme support a column shortcode 1/5+1/5+1/5+1/5+1/5

I need a subsection with five columns.

Let me know. Thanks. T.

QODE
QODE Author

Hi,

Unfortunately we don’t have that layout. We will past this to our development team, they will consider it.

Qode

I’m using cloudflare in my site and chrome in my pc. When I try to click on the Qode shortcodes icon nothings open. Can you fix that?

Thanks!

Default-user

I’ve also tried with Firefox and don’t work…

QODE
QODE Author

Hi,

Could you can submit a ticket on http://qode.ticksy.com and give us a link to your site with temp admin access so we could take a closer look?

Qode

Hello quick question does this theme come with a PSD file after purchase if not is it possible for you to make it available? Am an interested buyer….

Regards, Moagi

QODE
QODE Author

Hi,

We could send you PSD files via email, but please note that they could be a little different from the actual demo, since we are doing final corrections directly during theme building.

Qode

Default-user

Okay cool ill be in touch after i have made the purchase…

Regards, Moagi

QODE
QODE Author

ok, no problem :)

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