105 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I seem to be having the same issue with the “white page” loading. Anyone know how to resolve this issue?

-edit: issue was resolved by deleting lines 32 & 33 in functions.php. Thanks ginaalessia!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
tHeiR1sH Purchased

Two questions:

1. How can I add additional backgrounds? Or, is it easiest to just edit one of the BG images?

2. On the pages the white background is wider than the rest toward the bottom. Is it possible to make the entire page the same width sitewide?

Appreciate it.

SkatDesign

Hi there,

1. It’s easier to edit the existing ones.

2. Can you send me your url so I can take a look? Does this happen on my demo page too or just on your website?

Cheers!

tHeiR1sH
tHeiR1sH Purchased

1. I will edit my images to use the name of your defaults, thanks.

2. Site URL: http://cahandsandvoices.org/wptemp

2a. I see this on your demo page too. It’s not so noticeable on the landing page of your demo site at http://www.freaklife.com/innovative/. However, if you go to any of the other pages (http://www.freaklife.com/innovative/about/), you will see the fat horizontal ribbon that’s white. I want that eliminated. It looks like it’s the ContentBG. What do you recommend I do?

Thank you sir!

SkatDesign

I’m sorry but I still cannot see it :)

Can you send me a screenshot please?

Cheers!

tHeiR1sH
tHeiR1sH Purchased

I fixed the ‘white ribbon’ I was talking about. I needed to upload an image I wanted for the html_bg to get the right look. Refresh the page now. Thanks!

One additional problem, scroll to the bottom, you’ll see an error Notice: get_theme_data is deprecated since version 3.4! Use wp_get_theme() instead. in /data/24/2/77/24/2240676/user/2461920/htdocs/wptemp/wp-includes/functions.php on line 2824

Is it really suggesting I should go into WP functions.php and change ‘get_theme_data’ => ‘wp_get_theme’?

SkatDesign

Yeah, it should be this. If you encounter any problems let me know.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
wevival Purchased

Hello, I’m having the “white page” issue. My home page isn’t loading but I am able to access my wp-admin. Please help.

www.crawfordyinglinginsurance.com

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
wevival Purchased

During the initial load, before the site goes completely white, I was able to pause loading to read this message (attached). I need help on this ASAP, this is for a client site and it needs to be up and running for them. If it costs me a little extra to get immediate service, I will pay it.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
wevival Purchased

Sorry, couldn’t do the attachment. The warning I see is the two lines of code you have in the functions.php are deprecated. Not sure if that is causing the problem or not. The two deprecated functions are get_settings and get_theme_data.

SkatDesign

Hi there,

Go to your TF account, download the latest version of the themes and replace the files:

“functions.php” from the theme folder, and “contact-form.js” and “contact-form-widget.js” from the “js” folder with the new version.

Cheers!

Default-user
wevival Purchased

Thanks the site is back up. The site is still showing two notices at the top of the page that some code is deprecated…help?

SkatDesign

Please let me know what notices.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Hi, great work. The client is happy!

However, I just got a message about an update… Is there any way I can transfer license to the client, who was actually the client of my client…haha I have already emailed her with a copy of the theme to update and a copy of my license certificate. Please advise. Thanks.

SkatDesign

Hi there,

I’m not sure what you mean about “licence transfer”. Can you please explain?

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased

Portfolio Customization:

So far, I love the site, I’m developing it for a yoga studio and i want to use the portfolio as a way to filter all their class offerings (meaning portfolio categories will be class categories, and portfolio objects will be the different types of classes.

To make this work, I’m hoping to remove the portfolio overlay and make the entire portfolio preview image clickable. I would also love to be able to display the title of the portfolio object (the title of the class) above or below the image in both the front page Our Works portfolio preview section and in the main portfolio page.

And lastly, on the front page “Our Works” portfolio preview section, where can I change the link “View Portfolio” to “Browse All Classes”

I’m developing it locally so I don’t know how I could show you, but I can email screenshots if that helps.

Thanks in advance for your help!

SkatDesign

Hi there,

I’m not sure what portfolio overlay are you talking about. Also, the portfolio items are clickable.

To add a title in both the portfolio page and on the homepage you’ll need to edit the following files: “three-columns-portfolio_page.php” and from the “includes” folder the file named “portfolio_work.php”.

In the file named “portfolio_work.php” you can find the text to change on line 6.

Cheers!

Default-user
tdye11 Purchased

Thanks for the quick reply. Portfolio overlay is when you hover the mouse over a portfolio item, the div class “latest portfolio overlay” comes up on the homepage and the div “portfolio overlay” on the portfolio page. I’m referring to the little bar that appears when you hover, it has two icons, one on the left that represents the media type (pic, video, audio) and one on the right that is a link symbol. It’s about 18px in height.

It’s interesting, because I notice that on your demo site, on the homepage latest works portfolio view the entire image isn’t clickable, you have to click one of the icons on the latest portfolio overlay, but on the actual portfolio page the entire image itself is clickable and leads you to that page. For some reason mine does not, both the latest works portfolio on the homepage and the portfolio page, require me to click one of the icons on the portfolio overlay, so my goal is to remove the overlay and make the portfolio images themselves click through to the corresponding page.

I hope that helps and your continued assistance is appreciated!

SkatDesign

You can do the following changes in the “portfolio_work.php” file and in the “three-coulmn-portfolio_page.php”.

From line 31 you can wrap the following code into a link, like this:


<a href="<?php the_permalink(); ?>">
<?php // pull featured image
if (  (function_exists('has_post_thumbnail')) && (has_post_thumbnail())  ) : /* if post has post thumbnail */
?>
<img src="<?php echo $image_url; ?>" alt="" title="<?php the_title(); ?>" width="173" height="152" />
<span class="thumb_glare"> </span>
<?php endif; //end if post has thumbnail ?>
</a>
<h4><?php the_title(); ?></h4>

Note that I’ve added also the title at the end.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hey I have a question regarding changing the Header, Footer, Background and Body color throughout the site. It seems to be grey and I need the main colors of the site to be Earthy tones of green/brown. I’m wondering how I would change the background color from grey to green or if there is some sort of CSS coding I can add in on the style editor.

Also, I’ve compressed and re-sized the logo for my site but I can’t keep reducing the size without completely distorting the logo to fit in the space at the top of the home page. How do I make the space at the top of the home page bigger to fit the logo? If you’d like to check it out the site is www.balemountains.org.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Also, I centered the text but for some reason on the pages there is a big empty white space to the right of each page (see, http://balemountains.org/the-park/history/)

Why is this?

SkatDesign

Hi there,

I’ve checked you website but it currently doesn’t have my theme installed.

Cheers!

Default-user

Sorry, I had to switch themes while I’m not working on it so that the new theme isn’t live. I just re-activated the theme. Please see above comments regarding the theme. Thanks!

Default-user

Hey sorry I switched to a default theme when I’m not working on Innovative. It’s back up now, so please have a look if you can! Check this link as opposed to the one above please http://balemountains.org/plan-your-trip/what-to-bring/

Thanks!

Default-user

Hey I don’t want to be annoying but I do have to figure this out. The thing is I’m not supposed to make the theme live for extended periods of time until my work is approved. Do you have a phone number so I could ask you about these issues when a time is convenient for both you and I? I am able to work on these issues between 12 and 2 EST.

Let me know what works best!

Thanks again :)

SkatDesign

Hi there,

I’m available almost non-stop :) Simply use the contact form on my profile page when you’re available and I’ll reply you right away so you can enable the theme.

Cheers!

Default-user

Hi,

Are you available right now? If so, please check out the page and if you could address my issues.

Thanks!

SkatDesign

I am now.

Cheers!

Default-user

Will you be available today at 9:00am EST?

Default-user

Could you call me at 203-739-5161 so I could resolve these issues because it’s difficult for me I keep missing you on here and I really need to get these problems resolved but I can’t have the website live for long periods of time for you to look at it. Could you either call me or e-mail me at cassandra.depecol@gmail.com

Thanks

Default-user

Or if you could make yourself available today at 12pm EST, I really need to get this thing worked out. Please preferably email me but if you can’t then let me know on here. Thank you.

SkatDesign

Sent you an email.

Cheers!

Default-user

Could you please please respond to my email? Ill do anything. This needs to be taken care of ASAP and I’ve been waiting for you to get back to me for over 3 days…

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased

I’m trying to use UberMenu plugin to add more features to the menu and it’s worked out of the box except for the responsive menu, I believe the built in responsive menu in Innovative is conflicting with UberMenus responsive menu. There’s an ubermenu support page that explains what i believe to be happening, but I can’t find the right place to edit in the Innovative files to remove the call for the responsive menu. Your help is much appreciated.

Here’s the ubermenu support link: http://support.sevenspark.com/diagnosis/wp_nav_menu-is-called-twice-with-the-same-theme_location-parameter/?term_ref=7
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased

One other question, for the portfolio filters (the categories listed at the top) how do I reorder the categories the way i want them?

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States
narasopa Purchased

Hi There – I am having trouble with this theme not being truly responsive – particularly the columns.

When I do [one_half] and [one_half_last] and look at it on a phone, the two columns squeeze together and overlaps them. Check out http://silvermouselive.com/silvermouse-the-album/ as an example. I really like this theme, but can’t keep using it if I can’t fix this. Let me know. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

My client purchased you theme and I’m trying to get it started for her.

The problem I’m having is that when I enable the Homepage Intro the website doesn’t show the intro. It remains in a blog format. How can I change it to show the Homepage to look as it does in the demo? Thanks.

SkatDesign

Hi there,

Make sure you create a page using the “Homepage” template and set it as a static front page.

Cheers!

Default-user

I see. Thank you.

Default-user

One more thing. In the intro content, I am trying to enter a link to the contact form using the actionbutton. When I enter the url or page name I want to link to the button ignores it and always links back to the home page regardless of what I enter. How can I fix this problem? Thanks.

SkatDesign

Hi,

Try to insert the url attribute without wrapping it into quotes (“).


url=www.yoururl.com

Cheers!

Default-user

I tried that. Still no luck.

SkatDesign

Did you insert the http:// in front?

Cheers!

Default-user

Yes I did try that as well. Still nothing.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased

EMERGENCY! I’m using the theme for a client, developed it locally and everything looked great but now that it is live the site isn’t behaving responsive on android or iOS devices. Please check the site pilgrimageyoga.com and let me know how to make it responsive on mobile devices. If you provide me an email to contact you I can give back end access if necessary.

SkatDesign

Hi there,

For some reason there’s a line missing from the header.php. Simply edit the file and paste this just after the ending head tag.


just after this:
</head>
paste this:

<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;" />


Save. Done.

Cheers!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States
narasopa Purchased

Responsiveness not really working…

When I view the site on an iPhone, the nav doesn’t collapse – in fact, the site doesn’t really seem to go responsive at all.

Also, when I used tabbed layouts it seems to break the responsiveness – the site is http://silvermouselive.com – please check it out and let me know how I can open a support ticket.

SkatDesign

Hi there,

Do you have the latest version of the theme? When did you set up your website?

Cheers!

Default-user
narasopa Purchased

I’m not sure – it’s been a while. I will try to download and re-install the theme and see if that helps.

SkatDesign

Hi,

Yup, there was an update. Let me know how’s going.

Cheers!

Default-user
narasopa Purchased

So, unfortunately, that didn’t do it. I just downloaded and replaced the theme with the latest version (it’s showing 1.0?) and no change. Justin

SkatDesign

Hmm, this is weird. Try this:

Go to the theme’s folder and edit the file named “header.php”. Just after the ending title tag (</title>) add this:


<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;" />

Cheers!

Default-user
narasopa Purchased

Hi There – that does trigger the responsive menu and many features. However…

1. The logo doesn’t resize to fit the screen 2. The slider’s don’t resize 3. The footer has no left margin 4. If you go to to Silvermouse (2009) or Space Country (2012) you’ll see that your columns don’t collapse properly and no images resize properly.

Is this stuff fixable, or do I need to switch themes?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased
RESPONSIVE ISSUE: Everything seems to work ok, except when I open the site on an iPhone I get this: http://www.pilgrimageyoga.com/wp-content/uploads/2013/06/photo.png

That’s a screenshot taken from iPhone, any thoughts?

SkatDesign

Hi there,

Do you have the latest version of the theme installed?

Cheers!

Default-user
tdye11 Purchased

1.0

SkatDesign

Try this:

Download the latest version of the theme and replace the file named “header.php” with the new version.

Cheers!

Default-user
tdye11 Purchased

Thanks for the quick reply, I did so, replace the header.php file and still get the extra background space, is there something else I should change as well?

SkatDesign

Hmm, weird.

Try this:

Go to your theme options page > Styling Options and paste this in the “Custom CSS” box:


@media only screen and (max-width: 767px) {
.camera_pag {
width: 320px;
}
}
@media only screen and (min-width: 480px) and (max-width: 767px) {
.camera_pag {
width: 460px;
}
}

Save. Done.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tdye11 Purchased

EMERGENCY: WHITE PAGE IS BACK!

I had gone through the process of correcting the white page issue as said to do before, but it is back again, same issue, page will load for a moment, then go white. I can access the admin section.

Thanks!

Default-user
tdye11 Purchased

Sorry, the site is PilgrimageYoga.com

Default-user
tdye11 Purchased

Thanks so much for the quick reply, awesome customer support, highly recommended theme!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pjgo Purchased

my site is white screen again, need fix asap

SkatDesign

Sent you a reply to your email.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ekrdpt Purchased

I likewise need assistance with the white page loading.

SkatDesign

Hi there,

Please download the latest version of the theme and replace the file named “header.php” with the new version.

This should fix the problem.

Cheers!

Default-user
ekrdpt Purchased

Thanks for the support. Solution was a go!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
wevival Purchased

I’m having multiple issues with the “responsiveness” of the site. The site once looked great on a mobile device and now the content is no longer displayed properly. See the site here: http://www.crawfordyinglinginsurance.com

SkatDesign

Hi there,

I see that this is missing from your header. Make sure you paste this code just after the ending title tag in the “header.php” file.


<meta name="viewport" content="width=device-width, initial-scale=1.0">

Cheers!

Default-user
wevival Purchased

Thank you! That seemed to correct most of the issues, however, the slider images aren’t resizing appropriately. Suggestions?

Default-user
wevival Purchased

Bump…the slider images still are not resizing properly.

SkatDesign

Hi there,

Can you send me a test username and pwd. (you can use the contact form on my profile page) on your website so I can take a closer look?

Cheers!

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