Hi, I hope this question is not too dumbish I am currently setting up the theme for a partner who has purchased it after my recommendation and its working really great so far. One thing I am not sure about though: I set up a section with parallax Background, on my device the image seems fine but on apple (retina) devices it tends to blow up. I guess the format of the image is not perfect – can you give me a hint what would be the perfect propotions, especially regarding the width of the source image, as it stretches with width of the viewing resolution I am not completely sure here. 2.000px?
We usually use 1920×1080px or bigger in a 16:9 aspect ratio.
For all your future questions, please use the official Theme Support Forums at http://mintithemes.com/forums . We have a dedicated support staff over there (including myself) checking all tickets twice a day.
thanks for the info! Unfortunately the image size was not the problem. I have used the license key to register on your forums and created and issue there regarding the parallax bug including some pictures.
Need help. I can’t change the PAGE SETTINGS on the blog. No matter what option I choose it always shows “Blog
Hi & thanks for purchasing!
You can change the settings for the blog page under Appearance > Theme Options > Blog.
Your welcome! I was able to change the text. I was losing patience haha thank you!
When the theme will be compatible with WordPress 4.4?
Inovado is fully compatible with the latest version of WordPress.
The “save all changes” button, in theme options, does nothing. I can change every setting, but when I click the “save all changes” button nothing happens. No message, no reload, no nothing.
How can I change my settings now?
Thanks in advance for your help.
Let me check out your installation. You can email me your WP and FTP login info and I can take a look at it. To email me, visit the link below and find the “email minti” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so I can look into it for you. http://themeforest.net/user/minti
I transferred my server site.
All wordpress files and the database.
When you access the site Internal Server Error.
We would love to help you but, unfortunately, you don’t have a verified purchase badge on your account. Can you please post your query from a verified account?
You can also shoot us a mail with your WP Login Info via profile page and we can check out your installation. Also, don’t forget to send your purchase code, so that we can verify your purchase.
Hi, I tried registering with your support forum but it blocked me completely saying I have to ask you to whitelist me or something…
Demo content won’t upload. It’s not the memory limit since i moved it up to 100mb. It’s taking me to a 404 page after it tries loading it for about 3 minutes.
What do I do?
Let me check out your installation. You can email us your WP and FTP login info and we can take a look at it. To email us, visit the link below and find the “email minti” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you. http://themeforest.net/user/minti
Can I use an image for the background of the content of a page? So as a part of the content.
The site : http://www.aukevalk.nl/test/
I tried with custom css but the image is not showing.
Do you have any tips?
Thanks in advance!
Instead of adding the CSS to the #page-wrap div, try adding it to the .wrapall div.
If this does not work, our support team can help you with that. You can email us your WP and FTP login info and we can take a look at it. To email us, visit the link below and find the “email minti” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you. http://themeforest.net/user/minti
Hi, with Visual Composer 4.9 installed the portfolio filter does not work. I tried to contact your support but only get a spam message when trying to register. No password is sent to me.
Hi there, my logo is no longer showing in mobile view on an iphone or an ipad. What could be the problem? Can you provide a solution. Also, I attempted to go to your support and login, but I got denied and was asked to fill out my email and a word, and I did, but have not heard back yet. Can you please help.
Hi there again, I just emailed you at http://themeforest.net/user/minti mailbox the problem above with the admin login as well as ftp access to help me fix the logo problem not showing up on mobile devices. Thank you
I have not heard back from you. You asked me if I uploaded the logos, and of course, I said yes, as the site has been working for months. Can I please get some help in resolving this logo not showing on mobile devices?
Just replied again
Hello I wrote you about an issue I’m having with the header several hours ago… just want to verify that the proper protocol is to email you and send login credentials for the wordpress admin. Thank you.
Hi & thanks for purchasing! Yes, we will check out your installation asap
thank you, I would also like to make the logo larger. I can’t figure out how to do that either or that may have something to do with the issues I’m having with the header menu.
Next day here… just wondering if you had a chance to check out my site? I really was hoping to get this set up for my client by Monday. Hopefully you can look at it today.
I just replied now. Usually our support team is available monday to friday CET
Hello thank you I was able to fix that issue but I have a couple of other items – just emailed, thanks again.
Thanks for the replies… you have been very helpful. I just emailed one last question. Thank you !
Hello my logo is not showing in Safari on phone or ipad?
Your theme is great and I am excited to buy and use this, but before installing this theme, I have a question.
can I make a grid layout like http://hamyarwp.com/tutorials ?
Awaiting your reply.
Hi & thanks for your interest!
Yes! You can build something like that with our portfolio feature or with the WooCommerce Shop plugin. Here’s an example with the portfolio feature: http://inovado.mintithemes.com/portfolio/portfolio-4-columns/ – and with the shop feature: http://inovado.mintithemes.com/shop/
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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