An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, esterndesign, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from esterndesign:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Do you have a demo user account that i can use to test out this theme?
*This demo member account will be reset everyday. And any content that is offensive will be deleted.
How do I add more Sponsored Ads to the Left Ads box? Right now it only shows 2.
You will need to hard code any banners past 2. Open the sidebar.php file, go to the line that reads:
"<!-- Ads Box -->"(this is the start of the ads box),
<div class="clear" />
Just before this add this:
<div class="bannerAd ad125x125"> <a href="#"><img src="#" alt="Banner Ad Title" /></a> </div>
You will need to add the correct link where you see the ”#” for the url and the image source location ”#”. It will probably need to be an absolute url. (http://www.domain.com/image.jpg) etc.
I just upgraded to WP 3.1 and i seem to be getting 404 pages for some category pages, what is the fix for this?
STEP 1 : – In functions.php file found in your theme folder, you will see a line of code near the top near line 35 or so. It will read: $wp_rewrite->flush_rules();
DELETE this line completely and save functions.php.
STEP 2 : – As admin log into you wp-admin, head over the the settings section for Permalinks. Once you get here just click the “Save Changes” button to rebuild your .htaccess file.
STEP 3 : DONE, that was easy right?More details here: http://themeforest.net/item/instant-qa/discussion/92361?page=19#comment_content_938384
Having issues with your site and getting 404s?
Make sure you have followed the instructions that came with the theme and create all of the necessary pages and settings. If you still have issues please leave a question on the theme comments page.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.