An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by justgoodthemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from justgoodthemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Problem with Youtube Video in background

Unable to post message to https://www.youtube.com. Recipient has origin http://www.youtube.com.

This is the bug of Google YouTube API which has no response from the API team yet: https://code.google.com/p/gdata-issues/issues/detail?id=4697

Note: we will fix this issue as soon as YouTube team has an update on this issue.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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