An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by oitentaecinco

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from oitentaecinco:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to update the theme?

When you update an WordPress theme your contents are totally safe, because the only thing that it’s affected are the theme files. The database isn’t touched. That also means that all changes you might have done to the theme files will be lost, you might need to reproduce them again in the new theme files.

Before updating the theme you should make a backup of your current theme folder, so you can recover some old file you might need later (or even the entire theme in the case something goes wrong during the upgrade). To backup your current theme folder just make a copy your current /wp-content/ themes/invicta/ folder.

Once you have the backup ready, you need to download the latest theme version. Login to ThemeForest, head over to your Downloads section and re-download the theme like you did when you bought it.

You can download the entire theme package or the installable WordPress file only. If you have downloaded the entire package, extract the zip content, locate the invicta.zip file and extract it too. If you have downloaded only the installable WordPress file, you only need to extract its zip content.

For both cases you should end up with the unzipped invicta theme folder.

Then upload that folder, using FTP, to the /wp-content/themes/ folder in your server, overwriting the old one.

Once all the files are uploaded, you will need to restore your Theme Options settings, so the CSS rules can be rewritten to the theme’s CSS files. To do that, in your admin-area, navigate to Appearance > Theme Options and just click on the Save All Changes button. It’s done!

If you have ever changed the theme’s translation (.pot) files, you will need to restore them to, by recovering the languages folder from your backup. Just copy the languages folder form the old (and backed up theme’s folder) to the new theme’s folder.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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