An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by doitmax

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from doitmax:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Why are my images not shown as Thumbnails?

Please check, if there is a folder named “cache” in your WordPress theme folder for Invictus theme and its chmod is set to 777.

If not, please create this folder on your server and set its permissions to 777.

If your web-hoster doesn´t allow 777 permissions or if 777 doesn´t work, try 755 which sometimes solves the issue.

If this not fixes the problem, please open your timbthumb.php file and look for “MAX_FILE_SIZE” and increase this value.

Also see this link for further informations:

http://www.der-prinz.com/images-displaying-solving-issues-timthumb-948

How do i update my theme?

Please note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/invictus/

To update the Theme, login to ThemeForest, head over to your downloads section and re-download the theme like you did when you bought it.

Extract the zip’s contents, look for the extracted theme folder, and after you have all the new files upload them using FTP to the /wp-content/themes/invictus/ folder overwriting the old ones (this is why it’s important to backup any changes you’ve made to the theme files).

If you didn’t make any changes to the theme files, you are free to overwrite them with the new ones without the risk of losing theme settings, pages, posts, etc, and backwards compatibility is guaranteed.

How to remove overlay/scanlines pattern from the entire page?

Add this code to your “Custom CSS ” field in your Invictus theme options at the General tab.

#scanlines { display: none; filter: Alpha(Opacity=0); opacity: 0; }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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