An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by IronTemplates

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from IronTemplates:

Support requests are being processed on business days from 9:00 to 18:00 (UTC/GMT -5 hours) [normally] within 24h in the order they were received.

Please note that the fastest way to obtain support is to submit a request via our online support center: http://it.ticksy.com/.

Support requests received via ThemeForest comments or emails or twitter will take much longer time to process or can be not addressed at all.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Additional paid services:
  • WordPress + Theme Installation – $99.99
  • Theme Installation Only – $29.99
  • Theme customisation – $95/hour
  • Hosting – Starting from $175/year

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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