Hi. I just bought this theme. I’ve figured out most of it, but I want to use a MENU icon like in the Minimal Demo that opens up to the menu bar instead of having the menu items across the screen. I can’t seem to figure that one out. I’ve looked through (I think) all of the Settings. What am I doing wrong?
Hi, you can find the setting in Appearance – JamSession Settings – Use Mobile Menu (drop down). Please let me know if you need more help, feel free to mail me at email@example.com
wow, really cool theme, congrats! I have some easy questions:
1 – Can I put a soundcloud player at the home page?
2 – I only saw vimeo videos at the sample pages. Can I use youtube on home page?
3 – Can I put galleries at home page, or only featured images?
4 – There is no Bio or About page?
5 – Can i put band’s social networks at home (or any other page)?
Thanks for your nice words. Now, related to your questions: 1. You can add SoundCloud anywhere, see the following URL: http://help.soundcloud.com/customer/portal/articles/1338578-how-to-post-to-wordpress
2. Both YouTube and Vimeo are supported. 3. You have a dedicated visual composer element where you can choose your favorite images, with a link to your gallery page. 4. There is no pre-defined Bio/About page, but you can create one using Visual Composer elements. 5. The social icons with links to your profile pages are automatically placed at the front page(for the classic demo) and on the contact pages. You just need to add your URLs to the your profiles in the theme settings, and the icons will automatically appear.
If you have more questions, feel free to mail at firstname.lastname@example.org.
Hey, very quick answer, thank you! =) About the question 5, the same applies if I use the extended version?
For the extended version, the social icons do not appear over the main slider, but it is scheduled for the next update to implement a visual composer element with the all social icons that are set in the theme settings. Feel free to mail and ask about this update anytime.
There is a date for the next update? I loved the theme, but social icons are very important to us.
Hi, If you need this so fast I will prepare a short update regarding your feature in the next 2-3 days.
Hi, the update containing the feature you asked for is now available. If you already purchased the theme, please update to the last version.
Hi, Just installed the theme. When changing the background image it dissapears behind the standard texture that comes with the theme. How come?
Hi, you are probably setting the background from theme customizer. Please remove the background from customizer and set it from Appearance -> JamSession Settings (use the built in functionality for the page backgournd)
That did the trick. But why is the background image looking blurry?
Hi, you need to use a image with a bigger resolution, the actual image is only 300px width which is too small for a full screen background.
Hi, i don’t want my youtube video to autoplay. But activate with a play button. How can I achieve this? I added the URL with revolution slider.
The youtube/vimeo should not autoplay by default. Hi, please send more details to support email – email@example.com
how do you get the default theme.. I want to use the Jam Session Extended version.. I would like the intro video as well, if possible?
Hi, you need to use the extended import xml file. You can import it using the wordpress importer from Tool – Import – WordPress. The xml file is included in the download package. If you need more details please send a mail to firstname.lastname@example.org
yes I need more help..
just sent email
it says file is empty
well tried again, now says file exists all over the upload.. so maybe i need to click something to activate?
Fatal error: Out of memory (allocated 88604672) (tried to allocate 31729561 bytes) in /home/ab4059/public_html/wp-includes/class-http.php on line 1621
just went into my cpannel for this client and it has plenty of memory!
Please send by email a user/password for your wordpress installation, Anyway, this seems to be a problem related to your server/wordpress configuration, I will try to help you. I will take a look in several hours. Thanks
I just sent you the email with access info.. please let me know if you need anything.. thanks FYI: I have WHM self hosted and Cpanel…
Thanks, we’ll keep in touch.
Hi, please check your email configuration or provide another email address, because I cannot send emails to your existing address. I’ve sent three emails and for all I got “mail delivery failed”. Thanks.
just sent you info. I hope you can help get this fixed. After uploading the theme I got hit with malware on my site. took me all day to get it fixed and now back to square one… So please Help make my theme like the demo..
Hi Wayne, I just sent you an email. I will handle this later on.
We have a problem about sending messages by contact page. The confirmation message “Thanks, your email was sent successfully.” appears but e-mail is NOT sent. We already configured correctly the e-mail on theme configuraction.
Hi, please send a mail with a user/password for your installation. The confirmation message comes after the wordpress successfully sends the message. Either your web server has a problem or you need to check the client email. I will make some tests on your installation.
When using Visual Composer can you use a youtube video as the opening page but with different sound playing than whats on the video?
Hi, it is quite difficult to say since this would mean to separately control the video on youtube which is embedded code. Wouldn’t be a solution to create a video with a different sound (take the video and change the sound)
I need to show a single photo album in a page is that possible?
Yes, you can create a distinct category for that album and you can put that category in the menu.
Thanks but im looking to make it trough a shortcode or Visual composer element, in this particular case i need to show 2 different albums in one page, one after the other.
You can use the Featured images visual composer element with link to the album page.
You mean the Visual Composer Gallery element?? i have tried that and put the album URl in the Gallery Page URL field but only shows the title, not the album
Can you please send a mail with all details? I will check this later on. Thanks.
HI, Looking at purchasing this theme, just wondering if it’s possible to change the background ‘black timber’ look. I’m sorry if this has been asked about before, just couldn’t find anything about it?
Hi, you can set a general background for all the inner pages from theme settings, and you can set also individual page backgrounds from page edit.
RevSlider video and songs on my homepage don’t work on Chrome, only on Firefox and Safari. Should I take some actions to clear this error?
Hi, please send a user/password for your WordPress installation by mail (email@example.com). I will take a look.
Have you got the login info?
Hi, I got it. Most probably the slider was not correctly imported. I’ve imported it again and now it works. Please send a mail to firstname.lastname@example.org if you have other questions, I will help you.
Hi, please update your theme to the last version (4.6.3), there is a fix regarding the audio player behavior in chrome. Please send a mail if you have questions.
I sent you an email regarding the a problem with the shortcode but I still haven’t heard back from you. Please respond asap thanks.
I did a reply yesterday to a mail related to shortcodes missing for extended layout. If is not you, can you please resend the email? The response time for support email should not exceed 24 hours in the working days. The email address is: email@example.com. Thanks!
Hi i have installed the theme but when I click ‘Begin installing plug-ins’ in WP a blank webpage opens with the message ‘Cannot load tgmpa-install-plugins.’
The URL is: http://thebuffalocartel.com/wp-admin/wp-admin/themes.php?page=tgmpa-install-plugins
Please could you advise? I’ve been trying to figure this out for a few days now but I’m getting nowhere.
I can guess that you did not install the theme correctly, or it was a problem with your transfer. Can you please send by mail a user/password for your installation? I will take a look. Thanks.
Thanks for your reply, do you require my Envato or WP login? Thanks
Only WP Login. Thanks.
That’s great, I have sent my details over to you. Thanks.
Thanks, I will handle this today.
Hi, i was told someone would be able to look at this today, if you could send me an update that would be great, Thanks.
Just found your response, it had gone in my junk folder – thank you for your help I will try those steps. Thanks
No problem, please use the support email for communication, it is easier to trace all the messages. Feel free to ask for help anytime.
how do I achieve jam session 3 template? cannot find any documentation on it.
Hi, you can replicate the extended layout by importing the demo xml that you can find in the download package.
If you have more questions, feel free to send a support email – firstname.lastname@example.org
We are from Envato Studio and we have a client who wants to install your theme and the demo. Would you tell us is it possible to install the demo as http://smartwpress.com/jamsession3/
Hi, the extended demo can be replicated by importing the xml file included in the download package. If you need more help feel free to mail to email@example.com, I will support you.
hello, I have a website where to load first images appear on top of other overlapping
Hi, can you please send a mail (firstname.lastname@example.org) with a detailed description for your problem. Also, please send the URL to your website, I will take a look. Thanks.
Is it possible to leave an active wp theme in place while working on a new theme that will eventually replace the old theme? Thanks.
Hi, I don’t think is possible to have two themes active in the same time. Instead, you can create a coming soon page in JamSession, based on the coming soon page template. Then set it from theme settings, and it will be visible by all not logged in visitors. In this way, you can build and set up your website while your visitors will see the coming soon page. Feel free to send a support email if something is not clear or you need more help.
I need to add fields to the Contact form. How can I do this? I sent you an email last week but have not heard back…
Please respond as soon as possible. Thank you!
Hi, you have my reply to your email.
Hi there. I really like your theme, however I have some major questions regarding using this for a fan site for a large and famous band (whom I won’t mention).
Since this band has well over 1,500 past concerts dating back nearly 40 years, is there a way to organize/sort the gigs or tours section by “Tour name” and “Tour leg”? For instance, there may be 3 legs in one tour, one for North America, one for Europe and one for South America. In each leg there may be about 30 or so shows or gigs.
So I’d like to sort each tour by name/leg and then when you click the featured image for leg you are then able to select separate dates, shows or gigs. After clicking the show, you can then read a review, setlist, video/audio, etc. on that page. Can something like this be done using your theme, “JamSession”?
Hi, I will try to help you, please send a mail to email@example.com since this might be a lengthy discussion.
Love this theme. Before I buy, please answer one question: Is this theme ready for multilanguage? I don’t mean just translate but have it run parallel in different languages. Cheers
Hi, my events section is not working. I create an event, and it looks good on preview. When I publish however, I just get 404’s after a user clicks on the even on the events page. So the single event page with details is not working.
Hi, please check your permalinks settings and make sure they are set to “post name”. There is a known WordPress problem related to this, for certain permalinks settings it is not able to show single pages for custom post types. Please send me a user/password for your installation by mail to firstname.lastname@example.org and I will take a look.
Woo! That worked and you’re a fast responder. Thanks a bunch!
You’re welcome, let me know if you need more help.
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