An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by TieLabs

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from TieLabs:

Where Can You Get Support

Support for our clients is provided only trough our support forum that can be found here : http://support.tielabs.com/

- If you have problems creating an account on our support forum , please contact us from our profile page on themeforest : http://themeforest.net/user/mo3aser

Support includes:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new WordPress versions

What We Can’t Help You With

- WordPress general support/howto’s (please, use wordpress.org forums for that);

- Making edits to the theme to suit your needs (suggestions are welcomed though)

- Themes modifications and customization;

- Complex individual server-side issues;

- Third-party plugins and any other things that are not related to our products directly.

Important Before asking questions, read the help file (it’s in the “Main Files” ZIP) and FAQ below.

we don’t provide support for sites with sexual content .

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Stylesheet is missing Error after uploading theme Zip file from Wordpress dashboard .

You need to extract the main zip file then upload file ’ jarida.zip ‘ check this video https://vimeo.com/48295608

when I try to update the theme I get error ” Destination folder already exists.” , “Theme install failed.” !!

You should delete the old version folder and upload the new one

How Can I use the checklist shortcode ?

Check list works only with lists .. your code in ‘Html Mode’ must be something like this
[checklist]
<ul>
<li>Ipsum tempus neque.</li>
<li>Ipsum tempus neque.</li>
</ul>[/checklist]

How to remove “Comments are closed.” string from all pages ?

- To remove ” Comments are Closed ” message .. edit comments.php file and go to line 34 and delete this
<?php _e( 'Comments are closed.', 'tie' ); ?>

How can I translate Jarida to my language ?

Jarida has a .po language file so you can translate it to your language easily .. check this links

http://codex.wordpress.org/Translating_WordPress http://wp.tutsplus.com/tutorials/theme-development/translating-your-theme/

How can I active RTL ?

Hi,

you just need to install the theme on RTL wordpress blog and it will adjust automatically http://codex.wordpress.org/Installing_WordPress_in_Your_Language

How can I update my current theme ?

- Get the latest update of the Theme, login to ThemeForest head over to your Downloads section and re-download the theme.

- Extract the contents of the zip file, then Extract sahifa.zip .

- Upload the new files using FTP to the /wp-content/themes/sahifa folder overwriting the old ones .

Shortcode , formatting and styling not works in the News Box ?

How I can show AD banners on mobiles ?

just add this code to :: Tiepanel > Styling > Wide Phones CSS and Phones CSS

.ads-top, .ads-bottom, .home-ads, .ads-post{display: block !important;}
.ads-top img, .ads-bottom img, .home-ads img , .ads-post img {max-width: 100% !important; height: auto;}

How can I hide remove comments number or / comments off from the homepage ?

edit functions/home-cats.php , functions/home-cats-wide.php , functions/home-recent-box.php and loop.php and remove this code
                            <span class="post-comments"><?php comments_popup_link( __( '0', 'tie' ), __( '1 Comment', 'tie' ), __( '% Comments', 'tie' ) ); ?></span>

How can I add my author photo to the author bio in the About Author box ?

Hi

theme uses gravatar to display authors avatars .. you need to register here with your email and upload your photo and it will appears automatically in the site https://en.gravatar.com/

I am using the RTL version of the site but all the numbers are in Arabic. How can I use normal numbers in RTL version?

The custom font uses in RTL shows the numbers in Arabic .. you need to delete the font and back to use Arial font to show numbers in English .. to delete it just empty the fonts folder

Ho Can I disable comments for post or page ?

How can I show my logo in the center of the header ?

to center the logo add this code to custom css area in Tiepanel > Styling
.logo {float: none;text-align: center;}

How can i prevent, that the Browser Scrollbar is changed by the Theme?

edit style.css file and remove this code
::-webkit-scrollbar {width: 8px; height:8px; }
::-webkit-scrollbar-track {background: #FFFFFF;-webkit-box-shadow: inset 1px 1px 2px #E0E0E0;border: 1px solid #D8D8D8;}
::-webkit-scrollbar-thumb {background: #cd2122;-webkit-box-shadow: inset 1px 1px 2px rgba(155, 155, 155, 0.4);}
::-webkit-scrollbar-thumb:hover {-webkit-box-shadow: inset 1px 1px 10px rgba(0,0,0,0.3);}
::-webkit-scrollbar-thumb:active {background: #888;-webkit-box-shadow: inset 1px 1px 2px rgba(0,0,0,0.3);}

How can I split my posts to multiple pages ?

How can I change the author’s avatars to be square not circle ?

add this code to custom css area in Tiepanel > Styling
.author-avatar img, #author-avatar img{border-radius: 0;}

How can I change the thumbnails sizes ?

- Unfortunately, there is no an automatic option to do that .. so you need to edit functions/theme-functions.php and search for
add_image_size
and change the values as you want .. also you will need to make changes on functions/home-cat-pic.php, functions/home-cats.php, functions/home-cat-scroll.php, functions/home-cat-scroll.php, functions/home-cat-tabs.php , functions/home-recent-box.php and loop.php to applies the new sizes then use one of this plugins to regenerate thumbnails with the new sizes http://wordpress.org/extend/plugins/regenerate-thumbnails/ http://wordpress.org/extend/plugins/ajax-thumbnail-rebuild/

note: You may need to make changes on the images sizes in the style.css file

I upgraded to latest version and I can’t change the fonts of H1,H2, .. in the post entry !!

This option removed from latest version as it caused some issues with servers .. if you want to use it

edit panel/mpanel-ui.php and search for
                    tie_options(
                        array(     "name" => "Footer Widgets Titles",
                                "id" => "typography_footer_widgets_title",
                                "type" => "typography"));
and add this code below it
                    tie_options(
                        array(     "name" => "H1 Typography",
                                "id" => "typography_post_h1",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H2 Typography",
                                "id" => "typography_post_h2",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H3 Typography",
                                "id" => "typography_post_h3",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H4 Typography",
                                "id" => "typography_post_h4",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H5 Typography",
                                "id" => "typography_post_h5",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H6 Typography",
                                "id" => "typography_post_h6",
                                "type" => "typography"));

I need to show the narrow sidebar in small devices .. How can I do that ?

Add this code in Tiepanel > Styling > “Wide Phones CSS” and “Phones CSS”
.sidebar-narrow {
border: 0 none;
padding: 0;
width: 100%;
display: block !important;
margin: 0 auto;
}

How to show the post time with the post date ?

From Wordpress Settings menu > General > Date Format : set it to custom and add this to the input field
F j, Y , g:i a

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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