An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, NooTheme, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from NooTheme:

Support for our items includes:

  • Responding to questions or problems regarding the item and its features
  • Problems with installation
  • Problems with setting the product (as it is on the demo)
  • Troubles with using any of the product features
  • Issues with WordPress update releases
  • Fixing bugs and reported issues

Item support does not include:

  • Theme/Plugin customization
  • Support for 3rd party software and plugins
  • Support for problems caused by 3rd party plugins
  • Support for problems caused by user modifications in the code

Support time: Monday to Friday – 9am to 5pm (GMT+7)

We handle the support questions every working day: Monday to Friday, from 9am to 5pm (GMT+7) and try to answer all the queries within 24 hours. However, please note that it may take a little longer in busier periods.

Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.