328 comments found

Hello , Realy v nice theme, i have facing a problem in the portfolio, when i create a new portfolio item, when i go to test it, the following sentence appears: “The Content cannot be loaded.” also i realized that the URL is as follows: http://localhost/nanomedia/#!portfolio-item/port2 is the #! normal ? please help me to solve this problem..
RockNRollaDesigns

Yea, the URL is normal. To fix the error, Goto Settings->Permalinks and set to “post name” and save it. Next, republish all the portfolio items. This should fix the issue.

Default-user

Hello The problem wasnt fixed

RockNRollaDesigns

Could you host your site and send us the link via email and list your issues there. We’ll check where’s the problem. :)

Hello everyone, hope you are all doing well. I have posted a few questions about a few different things over in support and never got a reply, had to spend hours just trying to figure things out. This one I am stuck on and its starting to hold up the completion of the project.

I am trying to get the home page image to be the same as the demo, height wise, so that you dont see the menu at the bottom, instead you have to scroll down a bit to see the menu

DEMO HOME PAGE:http://demo.rocknrolladesigns.com/wp/jarvis/callouts/

DEVELOPMENT HOME PAGE:http://stormproductions.co/

Please someone hear my cries :`(

RockNRollaDesigns

What do you want exactly? The Background of the Home Section of your site is displaying correctly. I don’t see any issue there. :)

If you want the Navigation Menu at the bottom or outside the Home section? You can configure it via Theme Options->Menu Settings.

Thanks for your patience. :)

Mailchimp integration is not working. I have tried about 20 times.

www.settherecordband.com/newsite2/index.html

I have set up the API, I have the list name in there correctly. Does the subscribe button have to link somewhere? currently is href”#” – thats the only thing i could think of. Please help!

RockNRollaDesigns
Follow these steps again, if you still have any issues we’re gonna look into it: http://support.rocknrolladesigns.com/forums/topic/problem-with-mailchimp-integration/
Default-user

I have followed these steps and it still is not working. Could you please look into it?

RockNRollaDesigns

could you mail me your site.zip file at rocknrolladesigns@gmail.com? I’ll test it on my server and see what’s wrong :)

Hi, I bought wordpress version, and I would like to buy the template as well, but l would like to know if this template have php files included? thanks

RockNRollaDesigns

Yea, but only for the working of mailchimp and contact forms. :)

May I ask how to include Polish language characters in the code, please..? Thank you

Default-user

solved – no need for support

RockNRollaDesigns

Great :) Could you post your solution too. Would be helpful for any other with same issue. Thanks. :)

Rescar Purchased

Hi! Great theme! Please tell me, how can i remove pixel effect on parallax images? Thanks in advance!

RockNRollaDesigns

go to style.css line 558 where you will find the following code

.overlay {
    background: url(../images/pattern.png);
    width: 100%;
    position: absolute;
    overflow:hidden;
}

Delete that part and it will be gone :)

Above all, do not hesitate to buy one of their themes. In addition to being very great, the support is exceptional. Five stars!

RockNRollaDesigns

I’ve rplied you via mail :)

barreoblique

Yep! And I gave you another five stars!

RockNRollaDesigns

Thank you very much and good luck with your site :)

@barreoblique

Exceptional support? Really? How did you manage to get this kind of special treatment? There’s a bunch of us who would love to know!

RockNRollaDesigns

@bobepine123 : I understand you are upset with the delayed response, but we are trying our best to answer as many queries as we can in a given time. We will get back to you in the forum as soon as we can and thanks for your patience so far.

I can edit most of the text sections on my site, but I can see or find any of the sections like the “We are Jarvis” section in the pages, or posts. How can I edit these text bits? To make it clear I can easily find and edit the following section “WHAT WE DO?”.

RockNRollaDesigns

Which theme have you bought WP version or HTML??

Default-user

It is the WP version, realised that the text sections that I couldn’t edit are actually the “Page Subtitle” and “Alternate Page Title” in Pages> Page Settings. I think because they are wonderfully crafted, I convinced myself that they must make up a full page or post rather than just the title. (doh!) Thanks anyway.

RockNRollaDesigns

Yea, it’s alright :)

Good luck with your site :)

Hi, awesomefont icons are not showing up on ipad using safari. Is that normal or I did something wrong?

RockNRollaDesigns

I’ve checked your site on ipad – retina display and the icons are showing up just fine. 6 icons in skills section, twitter icon in parallax.

Default-user

really? Then I’m speechless, I don’t know how to explain it. When I checked it on iPad Mini, icons didn’t show up. Thanks for the support anyway.

For some reason I can’t embed a youtube video ( iframe ) anywhere. It just doesn’t show. Why is that?

RockNRollaDesigns

I’ve checked it in my site and it is showing without any error. Any link to your site I can see ? :)

masmp Purchased

Hello, First of all, great theme, and realy easy to work with, in 4 days I have migrated my 10 page website, into 2 pages;) and its 95% complete.

Just one issue I’m having, with the font “BebasNeueRegular” when I use accents (the website is in french) the letters get very weird, if I change the font it gets corrected, but I realy loved your font “BebasNeueRegular” is there anyway to fix this?

Thanks

RockNRollaDesigns

If you registered into our forum, you should check this on adding accents to bebas font and how to update it :)

http://support.rocknrolladesigns.com/forums/topic/latin-characters/

I’ve installed the demo content. How do I change the parallax areas to a colour gradient, rather than have the images/texture.

RockNRollaDesigns

Everywhere you find parallax in HTML such as class=”parallax” or class=”parallax-content”, change that to “color-block” and “color-block-content”.

You can check that out in home-14.html where we’ve used color blocks instead of parallax.

VERY URGENT QUESTION!

We bought the HTML Jarvis parallax theme by accident, so we decided to keep it However, we are told that the theme theme does not have admin panel for editing contents, especially the BLOG + PORTFILIO pages, is this true? We will appreciate a fast response please, we’re workign to meet a deadline. If the admin is int he theme, please tell us which file name to look for in the theme folder, our programmer needs the info. Thanks.

RockNRollaDesigns

No admin panel available for the HTML template.

Scrolling the pages is a bit too fast and feels unnatural. (I use a regular MacBook touchpad). I guess there’s a JS that helps the menu, and it causes this effect. How can I restore normal scrolling?

RockNRollaDesigns

About th at, go to smoothScroll.js and in the begin you will find the following code

// Scroll Variables (tweakable)
var ssc_framerate = 150; // [Hz]
var ssc_animtime  = 500; // [px]
var ssc_stepsize  = 150; // [px]

You can edit var ssc_animtime = 500; // [px] to control scroll speed. You can even tweak the other values too :)

SergeyPedan

Oh, that looks relevant :) I’ll experiment with it, thanks!

I created an account at http://support.rocknrolladesigns.com, but I cannot post new support issues, just search the existing. Any advice?

RockNRollaDesigns

When you go inside a category, say Jarvis WordPress, and scroll down, you don’t see a form?

SergeyPedan

Oh shit, there it is! I sincerely tried and could not find it… How users are supposed to guess they have to go there… Radical UX fail.

OK, now I know, thanks :)

RockNRollaDesigns

Haha, yea I did not get it the first time I used the theme for support either :)

Hi, I’ve seen that if I put too many slides (15) on a flexslider on portfolio, ajax doesn’t load it. However, if it’s a lower number (4), it works fine. Is there a way to change that limit? Also, can I remove the circles on the slider?

Thanks.

RockNRollaDesigns

We are working on that :)

We’ll add a “load more posts” button soon that will load more portfolio posts. WE’ll let you know as soon as we’re done :)

Default-user

That’s great, but not exactly what i was asking. Is there no way to show just the ones who has an specific class or something? I mean, now it shows this:

a href=”#” data-filter=”” class=”active”

so i guess the script reads everything as active and loads them, what if i replace “” for “summary” or something like that?

RockNRollaDesigns

in line 146 of scripts.js, Instead of the following code

  container.isotope({ filter: selector });
  container.isotope({ filter: 'YOUR_CLASS_NAME'});

Hey guys, this is a great theme, and nice code to work with.

I have 2 questions:

1- It’s incredible but I don’t find the way to customize contact form email

2-Can I change the URL ”#!portfolio-item/” ?

Thanks.

RockNRollaDesigns

Thanks for your interest :)

Are you talking about HTML or WP version? Because you wrote it in HTML version :)

Anyway, for WP, what do you want to change for contact form?

The URL cannot be changed. But I can tell you where to change manually.

Ex, search for all the places that has keyword “portfolio-item” and replace with your own :)

Great theme, awesome to work with.

RockNRollaDesigns

Am glad you like it :)

Don’t forget to rate :D

Really great theme and really great support! Thanks guys!

RockNRollaDesigns

Good luck with your site :)

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