An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, RockNRollaDesigns, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from RockNRollaDesigns:

We have now launched the RockNRolla Helpdesk for the buyers. If you’re having issues, bugs or queries while using our themes just sign-in to Helpdesk Account to open a ticket. Please explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred (we’d love it if you could include URLs, screenshots and step by step explanations too).

We can answer pre sales questions very minor theme questions here in the Themeforest comments but anything else will need to be handled on the Helpdesk.

We have done this for a few reasons.

1) Themeforest comments are not searchable and other users cannot reply.

2) Many questions are asked over and over so performing a search allows you to find answers more quickly.

3) We have an ever growing knowledgebase and video tutorials section for our users. Its a much better place for our users to get help.

4) This allows us to answer more efficiently and quickly since we only have to respond in one avenue

To access our helpdesk, you need to create a free account with your Themeforest Purchase Code.

Visit the RocknRolla Helpdesk | Create an Account | Where to find your “Item Purchase Code”

Also, Don’t forget to rate us, if you love it.

Cheers,

RockNRolla.

Go to item support

Frequently Asked Questions

Twitter not working?

With the recent Twitter API changes, it is necessary to create a Twitter App.

First with your account to make the twitter feed work.

1) Follow the link and sign in to your twitter account: http://dev.twitter.com/apps. Here, you need to create an app.

2) Click on the “Create new application” button.

3) Fill up the details inside the fields, Enter Captcha, Agree the terms and Click on Proceed.

4) Now your application will be created. For now your provided with the “Consumer Key” and “Consumer Secret key”

5) Scroll down to the bottom and click on “Create Access Token”. Revisit the page after few mins and you can see that you’re now given with the “Access Token” and “Access Token Secret” keys.

Caution: Do not share these keys with anyone.

Now, Let’s configure the files:

1) Open ”/twitter/” folder in your template directory and configure “index.php” file with your application keys.

2) Open ”/js/” folder in your template directory and Open “scripts.js” and find the following code(Line 196):

// Twitter feed
if ($('#twitter-feed').length) {
  $('#twitter-feed').tweet({
          username: 'envato',
          join_text: 'auto',
          avatar_size: 0,
          count: 4
      });

  $('#twitter-feed').find('ul').addClass('slides');
     $('#twitter-feed').find('ul li').addClass('slide');
  $('#twitter-feed').contents().wrapAll('<div class="flexslider">');
};

 // Twitter feed
if ($('#twitter-widget').length) {
  $('#twitter-widget').tweet({
          username: 'envato',
          join_text: 'auto',
          avatar_size: 0,
          count: 4
      });
};

3) Replace ‘envato’ with your Twitter Username.

Cheers, Rocknrolla.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

by
by
by
by
by
by