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========= NOTICE : Support on Vacation. ==========
Thank you for using javo themes. please feel free to ask pre-sale questions here.
Our support team is off on weekend and local holiday. we will assist you on Wednesday.
If you have any support questions/ issues, please visit our support site. (not here) we will assist you on Wednesday.
I hope you all have a great weekend.
I am not sure what you mean. you can’t download it? have you purchased javo directory? this comment area is for javo house. it’s different themes.
I’ve noticed on some sites with your theme that everything is responsive (adapted for mobile devices) except /home2-map page. And with further checking I’ve noticed, it only happens on newer version, users with older versions have it functional. If I buy your theme will it work ?
Do you still provide support for Javo House?
Yes we do.
We just have a new advanced theme (javo home) for multiple propose. javo house is for a real-estate office.
Will any IDX plugin work with this?
Hello – any map feature in the slider? To show properties
It works only 1 idx plugin we worked on compatibility. if you are looking for an advanced map, please see our another real estate theme. ( Javo Home : http://themeforest.net/item/javo-home-real-estate-wordpress-theme/12590130 )
Hi could you pleas answer to my support request?
I’m challenging with main search, menù and contact form in the bottom of the page.
We are sorry for the delay due to weekend off. our support team will get you back.
I bought javo home theme long back ago, till now I am facing problems with this theme. I can’t find the fields which you shown in your youtube videos.
My main problem is MAP. I need to place multiple locations in the map, but i can’t . Pl resolve this issue ASAP.
This is not for javo home. can you please post your issue on javo home support site? http://javothemes.com/support-home/
Then our support team will have a look at your issue.
anyone can register, this template hast that option?
Yes it has. that’s a default option in wordpress theme.
Hi, just before buy your template… Is it compatible with Wordpress 4.4.2 ans the future version 4.5 ?
Yes it does. please also have a look at our newest property wordpress theme. ( http://themeforest.net/item/javo-home-real-estate-wordpress-theme/12590130 )
it’s more advanced one.
Hi, how about the RTL support is it 100%? Thanks
Unfortunately it’s not support RTL.
Hi I can not change the decimal format of the amounts to be included in the properties and even in research in Italian format, can you tell me which file is the string I have to change?
Have you purchased this product? I can’t see purchased tag.
If you are assisting your friend or client, please ask them to provide you the account and purchase code to contact our support team.
Then please post it on our support site ( http://javothemes.com/support-house/ )
hi, I have not purchased the theme but my client, I do for my client to support, show me where I have to correct it if the problem I would be better, the biggest problem would be to place the figures in Italian and in the search bar that in the properties, I ask you this courtesy I need urgent support on the day. Best regards
Apologize for this issue. however we can’t assist if you don’t have purchase code. it’s all same to all of authors in envato (themeforest).
It also seems to be a technic issue which you need to talk to support team. they don’t assist customization. however they can tell you the file name.
Please ask your client to provide you the account and purchase code to contact our support team.
Unfortunately It’s Friday night here. they are off now and will get you back on Monday.
if you provide me an email to forward the purchase of the theme code , if you can do it could not tell me the file where should I intervene? the figures must not be 3,000,000,000 3,000,000,000.00 but in case if there are deimali in Italian . thank you in advance
It’s really simple to contact our support team. you just need to visit our support site and create your account and add your purchase code. ( http://javothemes.com/support-house/ ). our support site has a system to check the purchase code is valid.
It’s how you can contact our support team. they don’t check email for support issues.
And please also make sure that theme authors can’t assist customization (if your is). it’s all same to authors and it’s already mentioned in themefores ( http://prntscr.com/auh3l1 )
When you create a ticket, please give them the detail information with some screenshot or url.
I sent this morning two tickets but still no answer to my problem you may know how this support? I have a deadline for this change, which would be tomorrow night, can you help me has to fix this?
Sincerely Daniele Liotta
Apologize for the delay. please have a look at our support hours on support site. it was night time for our support team. they will mostly get you back within 24hours (except weekend or some tech issues which needs time)
when i try to view a property it tells me opps page not found, pls what can i do to stop this
Can you please post your issue on our support site ( http://javothemes.com/support-house/ )?
They will assist your issue in 24 hours.
also if get the new javo home can i move all my properties over from javo house?
You need to use a bulk plugin for it.
We have a plan to add the framework on this theme in the future.
If you have more questions, can you please post your issue on our support site ( http://javothemes.com/support-house/ )?
It would be an immediate purchase from me if your theme supports displaying of 360 degree photo/video (video using youtube showing controls) and panorama / panoramic tour (created using software like panotour) on the header area. Until so, I’ll just wait in silence until a theme supports that in future.
What I meant by that? See exactly like your other theme Javo directory, but with improvements such as ability to show youtube videos (which I created using 360 youtube feature) complete with video controls.
I ask that because I purchased javo directory, and videos doesn’t work properly if shown in header.
Oh and I do highly recommend you put this in next update asap, because 360 panorama is soon-to-become industry standard for property/real estate listing-based websites, but frankly also because I scoured quite a few hundred of property-related themes in themeforest, none are closely capable of doing so and even cannot be compared to Javo Directory theme’s basic 360 functionality. It could become a game-changer for your theme.
Just chiming in my $0.02 idea for you.
Thank you for your comment. I have answered on your previous comment.
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