An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by JoomForest
They will respond to buyers' questions via their own support system.Go to item support
Additional information from JoomForest:
- For GETTING Support send us a MESSAGE that reads “support” with “Your Item Purchase CODE” at “support(at)joomforest.com”, after verifying we will create your “Premium Account” on our support forum.
- It is located in your account’s Download page, by hovering on your purchased item “Download > License Certificate” text document.
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||8 October 11|
|Last Update||2 April 12|
|Compatible Browsers||IE8, IE9, Firefox, Safari, Opera, Chrome|
|Software Version||Joomla 2.5, Joomla 1.6, Joomla 1.5.5, Other|
|Compatible With||JomSocial 2.6|
|ThemeForest Files Included||Layered PNG, Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|