An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by JoomForest
They will respond to buyers' questions via their own support system.Go to item support
Additional information from JoomForest:
- For GETTING Support send us a MESSAGE that reads “support” with “Your Item Purchase CODE” at “support(at)joomforest.com”, after verifying we will create your “Premium Account” on our support forum.
- It is located in your account’s Download page, by hovering on your purchased item “Download > License Certificate” text document.
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 200 and 499 users
- Sold between 50 000 and 100 000 dollars
|Created||8 October 11|
|Last Update||25 December 13|
|Compatible Browsers||IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|Software Version||Joomla 3.2.x, Joomla 3.1.x, Joomla 3.0.3, Joomla 3.0.2, Joomla 2.5.x, Joomla 2.5.11, Joomla 2.5.9, Joomla 2.5.8, Joomla 2.5.7, Joomla 2.5.5, Joomla 2.5|
|Compatible With||JomSocial 3.0.x, JomSocial 2.8, JomSocial 2.6, Bootstrap 3|
|ThemeForest Files Included||Layered PNG, Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|
|Tags||K2, blog, business, clean, community, company, corporate, jomsocial, joomla, kunena, modern, portfolio, responsive, rtl, social|