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how to make page full width?
May I know which page template do you refers to?
I just installed your template and now my post featured image aren’t showing neither on preview and on post display.
hi businessvip, can you send your question to our support forum at http://support.jegtheme.com/ . Our support staff will help you to resolve your issues.
I need to know why my Facebook widget keeps on overflowing into the column next to it on an iPad – i’ve tried adding a question in the support forums however my ticket never seems to appear
hi brainboxstudios, can you send your question to our support forum at http://support.jegtheme.com/ . Our support staff will help you to resolve your issues.
Big problem with the landing navigator that doesn’t work anymore with wordpres 4.5.2. But very good theme anyway. Waiting for the next upgrade to solve this.
Thank you for your notice. We will investigate this issue and bring update soon.
hi BazDef, it seems the problem is with mega menu plugin. please go to your wordpress plugin folder > mega_main_menu > src > js > frontend > menu_functions.js
remove from line 114 until 130. your landing navigation will work.
Oh great. Thank you.
You are welcome
I am planning to use bitmovin.com for encoding the BG video as well as embeding their player on my website. Would you be able to tell me if the player will be compatible with the theme?
hi newoneatit, we not very sure what it is. but if HTML 5 player can play it, your video should be work fine too.
Appreciate you getting bak to me on this
You are welcome newoneatit
Hi! I have problem with visual composer. After I upadated my wordpress to version 4.5.2 I don’t see any content in visual composer and I can’t add any new items.
hi GreenCherryArchitecture, you will need to update the themes to fix this issues. please download the themes again. and it will tell you to upgrade the plugin. and you can upgrade visual composer too.
after I update the theme and try to upgread the plugin I get this: “To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.” Should I activate plugin in settings?
hi GreenCherryArchitecture, you can ignore those warning. because we already bought visual composer license as developer license. so you can free to use it.
I can’t ignore it, because this is the only thing that shows. Once again: I update my theme to version 2.3.7. My wordpress is 4.5.2.
After I update the theme, I clik: plugins -> WPBakery Visual Composer -> Update Required—> Update
and then I see text: “To receive automatic updates license…” and nothing happens.
We do not recommend to use auto-update VC plugin because it may caused issue before we release theme update.
Ok. So what should I do to make visual composer working again?
hi green, here is the easiest way for you to update your themes. firstly delete visual composer from your wordpress installation. then go to appearance > install plugin > and install visual composer again from here.
Now it’s working! Thanks a lot!
You are welcome
Just seen that this theme has been updated. Great!
Can you update the change-log and/or tell us what has been updated, added, improved, etc.
hi WindyCityFella, we have update the change log.
I know my support is expired but I bought 2 of these themes while there were new at that time. But due to website speed problems in the beginning I switch to other themes.
Now in 2016 I try to install the theme as I still like it. The speed is perfect now.
I know that the script can run in https but it’s coded to serve in http. How do I set this to https?
And second, one year ago somebody commented here that there were problems with the Pinterest and Twitter share button. It was very small.
Well that problems is still with https connection. The solution support offered was wiping aways with css, but now one year later I can believe that there is a better solution for that??
Hope you can help out.
hi photooseu, i don’t have so much knowledge about using https, can you give me example about this issues?
it will be great if i able to access the website and ftp, so i can fix it directly.
thanks for your reply and support.
Can you give me your email address so I can send you admin login?
hi photooseu, you can find it right here : http://themeforest.net/user/jegtheme
thanks, I just send you an email.
anyone able to create Grouped Product using this theme? link product tab is not showing up on new product page with this theme?
hi mukeshkh, can you give me example about this issues?
Example : I have 3 simple products which i would like to display as a grouped product , but “Linked Products” Option is missing when i use this theme, “Linked product” tab normally show up on new product page with Inventory, attributes, advanced etc.
hi mukeshkh, yes we disable those linked product on our themes for moment. but we will take a note and hopefully we able to bring it on our next update.
I have purchased the theme on May 2015. I was trying to work on my website today, but the Visual composer was not able to work, so I purchased that. I tried to install, but the whole VC gone from the bar and it says: 1- Destination folder already exists. /home/farshid….../public_html/wp-content/plugins/js_composer/
2-Plugin install failed.
Could you help me with that?
Actually, you don’t need to purchase VC individually since it bundled with our theme and it is customized version to fit theme features. So, we highly recommend you to revert VC plugin back to theme’s bundled version to prevent incompatibility with new version.
Thank you! Do you have any link that can helps me to find out how to revert VC plugin back to theme’s bundled version?
hi farshidsaffari, its easy, you will simply just need to delete your VC plugin. and go to appearance > install plugin. and you will find out VC that bundled with this themes.
btw your support license is expired. we will very glad if you bought another support package when you need more support from us.
Thank you, I did that and I have VC active, but it doesn’t work. When I try to create a new page it shows that I have VC, but it doesn’t let me to add the elements or edit via VC. Also I have imported Dummy data, but It doesn’t let me to edit them with VC.
I will Renew support.
hi farshidsaffari, i don’t really understand how you not able to edit it. can you give me some screenshot or other so we understand its better? also may i know what version of wordpress you currently using? we are using latest version of wordpress (4.5.2) with plugin & themes. and its working perfectly.
Hi Author, I’m currently using the WP 4.5.2.
My issue is to use Visual composer to design pages. The visual composer tab is there, but it doesn’t work. For example, when I click on “add new element” on “Visual composer” tab it shows all the elements, but none of them work. It doesn’t let me to add any elements or templates to the page.
I have tried few times to active my Product License through Visual Composer Settings as well and I’ve done all 3 steps from guidance, but it says: Invalid data.
This issue has been there since I purchased the JKreative Theme. (Thats a reason I purchased Visual composer individually).
If you think I need to get ticket please let me know and please provide the link to submit my ticket.
As I mentioned above, you don’t require to purchase VC license or activate VC by entering purchase code. Because it is nothing to do with theme feature, it only for automatic update (VC) and we do not recommend it.
To work with VC page builder, make sure to select page template: Landing Page Builder – Visual Composer.
For further support questions, you can put here: http://support.jegtheme.com/forums/forum/jkreativ/
I use the templates villa on this project : www.astervilla.com.
But apparently it doesn’t work in mobile.
If u use a responsive simulator on laptop it’s OK bur directly from the ipad or iphone you can see just a big blue screen.
I check on your last demo version online and it’s make the same problem.
Can you help me to fix this ?
hi lf2factory, it because your website is inside an iframe. if you disable i frame, it will work perfectly.
Hi, is there a way to change the order of the portfolio list? I am posting images in portfolio but would like the porftolio page to organize/order them by date… newest first.
yes you can, but you will need to change the file directly,
1. go to jkreativ themes folder > template > template-portfolio.php
on line 19 & 20 change to
'orderby' => 'date',
'order' => 'DESC',
2. go to jkreativ themes folder > template > portfolio > portfolio-filter.php on line 12 & 13, change it with above code
awesome thank you!
I have problems to include typekit fonts. I paste the given code to header.php and add the css to styles.css in a child theme. But it is not working. Any advice? How to include typekit fonts?
Soled it. It was my mistake.
Great, glad you able to resolve the problem.
Hi Jegtheme, I tried to add 2 imgs to JKreativ Page Heading > Image Slider (on Page – Normal page Layout, using fullwidth, top outside post) but the image slider is not showing at all. PLEASE help! THANK YOU!
hi vlau, we notice that your support time is expired. can you please bought it again. and after that, please post your question on our support forum at http://support.jegtheme.com
Major issue with recent update on theme – VC is not loading backend editor and I’ve updated both WP and theme update. backend.min.js?ver=4.9.2:6 Uncaught TypeError: $template.get is not a function is the error I’m getting.
hi customlinenrentals, you will just need to update your themes. and it will fix the issues you have with vc. on latest update, we have new VC version bundled with our theme update
The latest theme update bundle has version 4.11.2 which is the one creating the problems. The latest version is 4.12 (6-8-16) which has not been updated with the theme.
hi customlinenrentals yes latest themes update using 4.11.2 and its working perfectly with our latest theme (version 2.3.8)
more advance version of VC may not work with this themes, because vc always update their functionality and it can cause integration issues with this themes. so its better you use version that already bundled with the themes.
to revert back to bundled version, you can simply delete your vc plugin. and go to appearance > install plugin. you will see vc as we bundle with this themes.
That was the version I tried using and it was not working. Went to install plugin and it said “dowload url failed”. I checked to make sure all files were transfered and did not see anything missing. I ended up purchasing the license and now have VC 4.2 installed, and noticing problems as well. What should I do??
hi customlinenrentals, i not very sure what mean of download url failed because we bundle the plugin it self with the themes. may i know what version of jkreativ you currently use?
also if all what you been try still not working, you can try to find bundled visual composer inside the themes it self. go to jkreativ themes folder > plugin > js_composer.zip
if you still not able to find it, you can send me email from my profile page : http://themeforest.net/user/jegtheme , i will send you the file.
J’utilise votre thème depuis 1 an et je n’ai jamais eut besoin d’aide jusqu’à aujourd’hui. Hors j’utilise enfin les portfolios.
Je les visualise tant qu’ils sont en mode brouillon, seulement c’est la page erreur 404 qui s’affiche dès que je les publie. C’est très embêtant.
En cherchant un peu, j’ai alors réalisé que la case “Choose your portfolio parent” était vide et ne m’autorisait aucun choix.
Auriez-vous une solution pour régler ce problème ?
hi SGresin, can you ask your question on english, we don’t understand france.
I’m having issues with the JKreative Landing Slider displaying youtube video as the parallax background on SAFARI. Works great in Chrome however, in Safari it either defaults to the page still background or shows the red youtube play button but doesn’t play.
Another note… it looks like the elements (jkreativ buttons) are not working on the landing page as well.
hi pahdre, can you put your question on our support forum at http://support.jegtheme.com/ our team will help you to resolve this issues. also they may already have solution for this problem.
I added it in the support forum. Haven’t heard anything back yet. This is urgent.
hi pahdre, please be patient, our support will definitely support you. i see that you just asking your question several hours ago. and we have very different timezone right here.
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