596 comments found

How to disable the credits appears when presses the secondary mouse botton ?

jegtheme

hi iestudillo2, on jkreativ dashboard > Right click behavior > Disable Right Mouse click (turn this option off)

Thank you

patryykk Purchased

Hi, Can you please tell me how can I make the ‘Services’ clickable? Thanks

jegtheme

hi patryykk , we currently don’t have those kind of option. but it seems it will be quite good option to add on for next update.

Thank you

Video working perfect guys. Thanks for help. The issue I had is when I enabled parallax with a video background, the mobile menu would not open.

Disabling parallax allows mobile to work.

jegtheme

hi wootoot1234, glad you able to resolve the problem.

Thank you

Quick question:

When on mobile, vc_row breaks apart for responsive. the background video only takes up 50% or so of the top of the view area as responsive makes video shrink.

Anyway to stretch height of video background for mobile to take up whole background?

jegtheme

Hello,

Can you provide us URL of your site? It would be easier for us to check it directly. Also, please go to our support forum for further assistance.

Thank you

Default-user

Fixed it. Sorry. My error.

jegtheme

Glad you able to resolve the problem :)

How to make the social icons in the “social icon” menu open a “new window”? I Don’t want users leaving the site.

jegtheme

hi wootoot1234, we update the themes to have this kind of feature. the change is currently on queue for reviewing.

Thank you

LookPen Purchased

Hello ,

Love the theme!

Looked around but can’t find how to update visual compressor and slider revolution without purchasing a new version. How do I update ?

jegtheme

hi LookPen, we are already submitting update that contain update of visual composer & revolution slider. i don’t know how long it will get reviewed, but it should not very long reviewer accept the change.

Thank you

swisskud Purchased

Hi, thanks for the update 2.2.0, The back-office of VC is now faster.

I have 2 problems now with WP update to 4.0 :

1_ i can’t edit timestamp of a post. I try on post page admin and also in the list of all the posts with a quick edit but nothing happens when i click on the link to modify ??

2_ Also on a single post page ( in normal layout and full width ) the image of the logo to share with google+ is broken ?

Thanks for your help…

jegtheme

hi swisskud, i don’t really understand about your second question. i try it on my local, but i don’t have those problem. can give me url where you having the problem so easier for me to understand what is the problem.

Thank you

Default-user

Hi i will send you link in PM, thanks

jegtheme

hi swisskud, we will take a look at it.

Thank you

joodwon Purchased

hi my page not played music.

how do fix my page.

help me!

my home link : http://joodwon.cafe24.com/
Default-user
joodwon Purchased

wordpress 4.0 -> 3.9 downgrade. solution

jegtheme

hi joodwon, thank you for your information. we have check it and yes it seems we have problem with music. we will fix it asap.

Thank you

Is there way to add a custom icon to the iconlist? It’s not in the documentation and I need Patreon’s logo for my social links.

jegtheme

hi liekkronoa, we don’t have option to add custom icon on icon list. that is why we not include it on documentation. you will need to do custom change on the code for this kind of change.

Thank you

I’m getting the dreaded white screen after updating to the latest version of your theme. I registered at your support site too but there doesnt seem to be a way to post anew thread! I need help right away. Please give me a solution to this.

Default-user

I did this. I deleted the theme, removed all plugins, reinstalled the theme and reinstalled all plugins that are required and still getting WHITE SCREEN

jegtheme

hi vincidesigns, im not really sure what is the problem, but can you try to enable debug right here : http://codex.wordpress.org/Debugging_in_WordPress

also i will need to take a look about what is actually happen on your end. you can contact me from my profile page right here : http://themeforest.net/user/jegtheme

Thank you

jegtheme

hi vincidesigns, your problem is same with here : http://support.jegtheme.com/forums/topic/new-installation-jkreativ-not-workingwhite-pages/#post-4059

we have fix the problem on version 2.2.3. we make hot fix for this issues. you can update your themes to this version using FTP (if you unable to access backend). it will fix the problem.

Thank you

Loukakis Purchased

Hello Jkreativ team,

I’ve downloaded the theme few days ago and I got few questions, I searched the forums but I couldn’t find what I was looking for.

1) I use the visual composer and I try to put a price wrapper but only an option of 3 columns per row is available. It seems I cannot increase the number, same happens with add space and clear float element. Any solution?

2) Woocommerce dropdown menu has my main menu pages as well, can I somehow have only the log in/log out option available?

Thanks for your time!

jegtheme

hi Loukakis,

1. Yes we also find this problem. and we fix it already on version 2.2.2. we just submit the change, and still on review.

2. i don’t really understand this question. i check my end, i get menu of woocmmerce both on side & top menu. can you describe me more about what is the problem?

Thank you

Default-user
Loukakis Purchased

Hello,

thanks for your response, sorry for confusing you in question 2. I get woocommerce on all menus, I just cannot find how to remove or add a page on the woocommerce dropdown, for example once I hover the icon I get the Contact us page, the Villas page, etc. How can I remove those and keep for instance only the My Account option? Sorry for the novice question :)

jegtheme

hi Loukakis , you when you create menu, you have 1 menu location named as “account navigation”. if you insert any menu on it, you will have additional menu inside account drop down. you can add menu, but unfortunately you don’t have option to disable other menu unless you remove it by the code. we can help you to point where you can remove the code, but you will need to remove it directly.

Thank you

drkrule Purchased
HTML 5 Videos showing black with no audio. Any help? http://www.agustinaferreyra.com/?portfolio=beatriz-santiago
jegtheme

hi drkrule, this issues fixed on version 2.2.2 and its currently on reviewing. it should be fixed very soon.

Thank you

Warning: Invalid argument supplied for foreach() in /home/uraniavi/public_html/wp-content/themes/jkreativ-themes/template/portfolio/template-portfolio-side.php on line 80

Any ideas why I get this error? my site link is: http://urania-villas.com/main-portfolio/geofos-portfolio/

Default-user

nvm I just changed to Portfolio Cover option and then back to Portfolio with side bar and the problem was fixed

jegtheme

hi Loukakis, glad you able to resolve the problem.

Thank you

Hi, it seems megamenu doesn’t work anymore with last update 2.2.2 and wordpress 4.0. My images in the top navigation menu disappear and i can’t custom anymore the menu in the menu panel ;-( just look like a normal menu, the megamenu fields not appear.

I try to disable and reinstall plugin, but nothing work ?

Default-user

ok i think it’s because i make a custom folder, i open a ticket on your support four help, thanks…

jegtheme

hi swisskud, we will take a look at it.

Thank you

Hi Jeg I see there is an update for Revolution Slider, I am running Version 4.5.9, on past experience when deleting this plugin I lose all images and data.

Can you tell me how we can update this plugin to latest version without losing any information?

Default-user

What I am saying is that is my plugin Revolution Slider Version 4.5.9 with no updates available? the version 2.2.0 theme shows Update Revolution slider to version 4.6.0

How do I update this plugin?

jegtheme

you can take a look right here : http://jkreativ.jegtheme.com/documentation/#updates

Thank you

Default-user

Thank you for the info, •You can go to WordPress Admin Panel > Plugin, and deactivate your plugin, then delete out of dated plugin (make sure you delete plugin that come with the themes. As stated when deleting the outdated Revolution Slider I loss all images and have to rebuild again, so how do we update this plugin?

Presale Questions:

1. Does this theme support front end theme editing as available in Visual Composer plugin demo page?

2. Can I remove advertisements from blog masonry layout?

jegtheme

hi keshavhl,

1. we are not including front end editing with this themes.

2. yes sure. you can remove it. it just demo that we have that kind of post type.

Thank you

by
by
by
by
by
by