111 comments found

I am running a shop with version 1.7.0.2 with your JM Crafts. What is the easiest way to move everything – including JM Crafts settings – to the new version 1.8.0.0 ??? I really would like to update to the newest version.

Thank you.

Default-user

Ok I just uploaded a magento1.8 package to a local test station where I placed a backup of my running 1.7 magento store.

Now I just have to upload the JM Crafts 1.8 theme? Or do I also need to replace JM extensions?

Default-user

Sorry.. finally managed it to upgrade to 1.8. And replaced the JM Crafts theme. At the moment there seems to be a bug with the JM menue. It has disappeared after the upgrade.

UberThemeTeam

Hi, Do you upgrade JM crafts theme after upgrade magento 1.8 Please don’t forget to reindex. If you still get the error please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will send you a feedback soon :)

Ticket ID: RCC-625-53613 I’m waiting for an answer. I have some problems to set up the theme. Megamenu isn’t appear and the Product loader button is not working.

UberThemeTeam

Thanks for contacting us. We got your ticket,please kindly wait, we will send you the feedback within 24 hours

I am looking top buy this product, but i want to know something. in your demo the product don’t have zoom function. How can add that, do you have any plugin suggestion

UberThemeTeam

Hi ganeshbehera,

Thanks so much for contacting us. For your concern, we havent had any plugin to support this feature, but there are many free extension you can try, for example :http://www.magentocommerce.com/magento-connect/cueblocks-zoom.html

Please try to install and play with it :) Hope it work compatibly with our theme.

Cheers, m_joomlart

purchase id sangeetjass@gmail.com order number: Order number: 614db3ce405e11e39f2a842b2b692e1a i want to change the main inner product image size right now i think its 510510 but i want 510800 because all our product in portrait size i try to change from backend in base theme option as well as by css backend not worked for me that disturb my layout and from css it work in product page but in home page where thumbnail is coming is disturb thumbnail also coming in 800 so plz help to get out from this my client need all product image size in 500*800 plz tell how to achive this or tell me the code

UberThemeTeam

Could you please using account which you buy the them and leave the comment here? We only support the one which has nick name with purchased label Thanks for your understanding :)

I have given a support ticket please respond soon. Ticket no: DUU-620-16804. Email id: sidd91tan@gmail.com Thanks.

UberThemeTeam

Thanks for contacting us, we will send you the feedback within 24 hours :)

I have added a support ticket please reply back to me asap. Email address: sidd91tan@gmail.com.

Default-user

Ticket ID: CKP-289-70730

UberThemeTeam

Ok, we got it, we will send you the feedback within 24 hours :)

UberThemeTeam

Our staff send you a feedback some days ago, please check you inbox and send us the detail information about your issue :)

Help me out.. tick ID: #RQQ-206-28072

UberThemeTeam

Hi,

We send email to **su@gmail.com. Please check your email or your spam box to get our message.

Thanks

m_joomlart

Default-user

Hello. I don’t have any email ending with su.. Could you email me again to here, jjae84@gmail.com

UberThemeTeam

Hi,

We sent you the message to email address jjae84@gmail.com. Please check your email or your spam box to get our message.

Regards,

m_joomlart

Submitted a ticket: #LOB-915-90494

Thanks for your help! Great theme!!

UberThemeTeam

:) We will send you a feed back within 24 hours

this theme is broken on default android browser (not chrome? the default browser before android 4.3. Please fix it.

UberThemeTeam

Hi, Thank you for reporting the error, we checked and saw the error on Sam sung S3, We will debug and fix the issue soon :)

Default-user

it’s been a while, it is still not fixed on the demo site. i am waiting…thax

UberThemeTeam

Hi,

Could you please check our demo again on your devices, we fixed the bug and this new version will be released soon :)

I have a question about the featured product mode on the homepage. I created an attribute called “featured” and have designated a list of items to show up. I have two problems:

1) If I turn off a featured item it does not remove it from the list of products on the homepage.

2) If I add a new product to the store it automatically adds it to the Featured products. New products seem to override the featured products. Is there a way for that not to happen?

Thank you in advance for your help

UberThemeTeam

Hi Blackstoners,

Thank you for your contacting us.

Could you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will work on this and send you a feedback within 24 hours :)

Kind regards,

m_joomalart

Hi, I just want to buy the HTML package. Please let me know where can I buy it and how much is it? Thanks,

UberThemeTeam

Hi,

Firstly , I am so sorry for the late reply.

We are afraid that we only sale the full package :) Please consider to buy it :)

Regards,

m_joomlart

I have given a support ticket, please respond soon. Ticket no: XRD-320-85175. Email id: hoannguyen@gmail.com

Many thanks.

UberThemeTeam

Hi,

We will send you a feedback within 24 hours :)

Hello,

Avast antivirus detect a “HTML:Script-inf”. So i can’t install the theme.

Can you answer my support ticket please. Ticket no: ZNB-830-20459.

Sincerely

Default-user

Hello, it’s been 2 days that i try to install your theme. After the virus problem detected, now i’ve the the top menu disappears. I flush the cache, reindex to make it appear again but when i refresh or i change the page top menu disappears again. Your theme does’nt work properly. Please answer my tickets quickly or refund me.

Sincerely

Default-user

Ticket #MDA-204-74514

UberThemeTeam

We got your ticket, please check your mail box daily, we will send you a feedback soon :)

I have added a support ticket so please help me. Ticket ID: AYO-327-79101. Thanks urgently need response.

UberThemeTeam

Hi, Thanks for contacting us, we will send you a feed back after 24 hours :) Please check your in box or junk mail to get our mail :)

Hi,

The QuickStart in the latest theme is that version 1.7 or 1.8?

Regards

UberThemeTeam

hi,

Could you please check your inbox or junk mail? Our staff already sent you a feedback

Kind regards!

m_joomlart,

Default-user

Hi,

But how do I login to your support platform? I only submitted a email address, never a password.

Regards,

UberThemeTeam

Hi, Please check your email which you use to contact with us :) We send feedback via email.

there is a bug in 1.8.0 and 1.8.1 the top menu will be miss when I start cache of “Blocks HTML output”. It is ok when I closed it cache.

UberThemeTeam

Coul you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will debug the issue and send you a feedback soon

Hi. Is it possible to add Danish language for the theme. Just so I have the Danish language as a standard, and other languages as alternatives, if people wishes for it ? :)

UberThemeTeam

Hi 1stclick123,

New package of theme is available for download. Theme will be compatible with magento 1.8.1.0.

Please let us know if you have any concern

Kind regards,

joomlart

Default-user

Hey Joomlart.

Thanks for the replying back.

So all I have to do right now is just download the theme package Again, and I will be able to see the 1.8.1.0 package ?

//Abdul K.

UberThemeTeam

Hi, Yes, please download the package again, Quickstart package will be include magento 1.8.1.0 :)

can i have this theme as a HTML theme?

UberThemeTeam

Hi nweike,

Thank you so much for contacting us. For now , we only sale the package as made product an no customization so that there will not have a HTML theme. We are so sorry for that :)

Please let us know if you need any further assistance

Regards,

joomlart

Hi there,

Great theme! before I purchase, I would like to know:

1. is it possible to remove the settings icon in the menu bar, so that there is more room for the main menu items. OR is it possible to change the content of the settings drop down to contain other menu items – about, contact etc? Currencies and languages are not required.

2. Is the megamenu extension included with the theme along with other extensions mentioned?

3. Are there other dependencies that I should be aware of.

4. The theme, will be installed on magento v 1.7.0.2. I assume this is still working regardless of the updates to 1.8.x.x

Thanks

UberThemeTeam

Hi ozzynutter,

Thank you for contacting us, here are the answers:

Question 1 : is it possible to remove the settings icon in the menu bar, so that there is more room for the main menu items

Yes, you can do it with some small customizations :)

Question 2 : Is the megamenu extension included with the theme along with other extensions mentioned? Yes, mega menu is integrated on pacakge

Question 3 and 4: Are there other dependencies that I should be aware of.

Theme should be run on magento 1.7.0.2 and magento 1.8.0.0. Next week we will update packge which is compatible with magento 1.8.1.0

Please let us know if you still have any concerns.

Regards,

joomlart

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