94 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am running a shop with version 1.7.0.2 with your JM Crafts. What is the easiest way to move everything – including JM Crafts settings – to the new version 1.8.0.0 ??? I really would like to update to the newest version.

Thank you.

m_joomlart

Hi, Thanks so much to contact us. Please follow the document to upgrade your site : http://www.joomlart.com/documentation/magento-references/magento-1-8-upgrade Please let me know if you need any further assistance

Default-user

Hello, thanks for you reply. I haven’t customized the theme. I changed general information in the backend like: products, categories, taxes, menus, backend language, changed JM modules configs….

Can I go the easy way and don’t need to manually upgrade anything?

m_joomlart

Hi, Before you process to any upgrade, please take due backup of all your source files and database. If you did not customize the theme. Very simple, what you have to do is download our Magento 1.8 themes and install to your site. No manual upgrade is required :)

Default-user

But upgrading Magento 1.7 to 1.8 is difficult? On the page you posted is only a documentation how to do it with SSH but I have no access to SSH on my hoster. Is there another easy method to upgrade to 1.8?

m_joomlart

Upgrading 1.7 to 1.8 is very easy, you can do it via admin panel. Please open System > Magento connect > Magento connect Manager Please select elements then the system will upgrade automatically.

Reference link : http://www.magentocommerce.com/knowledge-base/entry/ee11302-ce18-install-upgrade#upgrade-manual

Note: DO NOT FORGET TO backup your system before the upgrade

Regards, m_joomlart

Default-user
Ok thank you. I have tried it with extension key: http://connect20.magentocommerce.com/community/Mage_All_Latest

But every time I try to install it with that key I get a connection error. Is there also another way to upgrade with an “package file” and upload it via Magento Connect?

Default-user

Ok I just uploaded a magento1.8 package to a local test station where I placed a backup of my running 1.7 magento store.

Now I just have to upload the JM Crafts 1.8 theme? Or do I also need to replace JM extensions?

Default-user

Sorry.. finally managed it to upgrade to 1.8. And replaced the JM Crafts theme. At the moment there seems to be a bug with the JM menue. It has disappeared after the upgrade.

m_joomlart

Hi, Do you upgrade JM crafts theme after upgrade magento 1.8 Please don’t forget to reindex. If you still get the error please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will send you a feedback soon :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ticket ID: RCC-625-53613 I’m waiting for an answer. I have some problems to set up the theme. Megamenu isn’t appear and the Product loader button is not working.

m_joomlart

Thanks for contacting us. We got your ticket,please kindly wait, we will send you the feedback within 24 hours

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • India

I am looking top buy this product, but i want to know something. in your demo the product don’t have zoom function. How can add that, do you have any plugin suggestion

m_joomlart

Hi ganeshbehera,

Thanks so much for contacting us. For your concern, we havent had any plugin to support this feature, but there are many free extension you can try, for example :http://www.magentocommerce.com/magento-connect/cueblocks-zoom.html

Please try to install and play with it :) Hope it work compatibly with our theme.

Cheers, m_joomlart

  • Has been a member for 1-2 years

purchase id sangeetjass@gmail.com order number: Order number: 614db3ce405e11e39f2a842b2b692e1a i want to change the main inner product image size right now i think its 510510 but i want 510800 because all our product in portrait size i try to change from backend in base theme option as well as by css backend not worked for me that disturb my layout and from css it work in product page but in home page where thumbnail is coming is disturb thumbnail also coming in 800 so plz help to get out from this my client need all product image size in 500*800 plz tell how to achive this or tell me the code

m_joomlart

Could you please using account which you buy the them and leave the comment here? We only support the one which has nick name with purchased label Thanks for your understanding :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have given a support ticket please respond soon. Ticket no: DUU-620-16804. Email id: sidd91tan@gmail.com Thanks.

m_joomlart

Thanks for contacting us, we will send you the feedback within 24 hours :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have added a support ticket please reply back to me asap. Email address: sidd91tan@gmail.com.

Default-user

Ticket ID: CKP-289-70730

m_joomlart

Ok, we got it, we will send you the feedback within 24 hours :)

m_joomlart

Our staff send you a feedback some days ago, please check you inbox and send us the detail information about your issue :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Help me out.. tick ID: #RQQ-206-28072

m_joomlart

We got your ticket, please check your inbox, we will send you a feedback within 24 hours :)

Default-user

alright!! I can’t wait~

m_joomlart

Hi,

Our staff send you a feedback yesterday, Please check your inbox and send us detail information to check your issue :)

Default-user

Hello I didn’t get any MSG from you.. Where did you send to?

m_joomlart

Hi,

We send email to **su@gmail.com. Please check your email or your spam box to get our message.

Thanks

m_joomlart

Default-user

Hello. I don’t have any email ending with su.. Could you email me again to here, jjae84@gmail.com

m_joomlart

Hi,

We sent you the message to email address jjae84@gmail.com. Please check your email or your spam box to get our message.

Regards,

m_joomlart

  • Exclusive Author
  • Has been a member for 6-7 years
  • Bought between 100 and 499 items
  • Sold between 1 and 100 dollars
  • United States

Submitted a ticket: #LOB-915-90494

Thanks for your help! Great theme!!

m_joomlart

:) We will send you a feed back within 24 hours

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

this theme is broken on default android browser (not chrome? the default browser before android 4.3. Please fix it.

m_joomlart

We checked the theme again, it works perfectly on our tested mobile (Samsung S4) which run on Adroid browser :)

Could you please check this again?

Default-user

i did, it failed on both my nexus 7 2013 (v4.3 using webview) and my galaxy s3 (v4.2 using android browser). You have to scroll the page up and down multiple times and you will notice the top menu bar either disappeared or shift away. don’t use the latest. Make sure it is not the chrome browser. I can send u screen shot.

Default-user

hello? can I get an update?

m_joomlart

Hi, Thank you for reporting the error, we checked and saw the error on Sam sung S3, We will debug and fix the issue soon :)

Default-user

it’s been a while, it is still not fixed on the demo site. i am waiting…thax

m_joomlart

Hi,

Could you please check our demo again on your devices, we fixed the bug and this new version will be released soon :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have a question about the featured product mode on the homepage. I created an attribute called “featured” and have designated a list of items to show up. I have two problems:

1) If I turn off a featured item it does not remove it from the list of products on the homepage.

2) If I add a new product to the store it automatically adds it to the Featured products. New products seem to override the featured products. Is there a way for that not to happen?

Thank you in advance for your help

m_joomlart

Hi Blackstoners,

Thank you for your contacting us.

Could you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will work on this and send you a feedback within 24 hours :)

Kind regards,

m_joomalart

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I just want to buy the HTML package. Please let me know where can I buy it and how much is it? Thanks,

m_joomlart

Hi,

Firstly , I am so sorry for the late reply.

We are afraid that we only sale the full package :) Please consider to buy it :)

Regards,

m_joomlart

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I have given a support ticket, please respond soon. Ticket no: XRD-320-85175. Email id: hoannguyen@gmail.com

Many thanks.

m_joomlart

Hi,

We will send you a feedback within 24 hours :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Avast antivirus detect a “HTML:Script-inf”. So i can’t install the theme.

Can you answer my support ticket please. Ticket no: ZNB-830-20459.

Sincerely

Default-user

Hello, it’s been 2 days that i try to install your theme. After the virus problem detected, now i’ve the the top menu disappears. I flush the cache, reindex to make it appear again but when i refresh or i change the page top menu disappears again. Your theme does’nt work properly. Please answer my tickets quickly or refund me.

Sincerely

Default-user

Ticket #MDA-204-74514

m_joomlart

We got your ticket, please check your mail box daily, we will send you a feedback soon :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have added a support ticket so please help me. Ticket ID: AYO-327-79101. Thanks urgently need response.

m_joomlart

Hi, Thanks for contacting us, we will send you a feed back after 24 hours :) Please check your in box or junk mail to get our mail :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

The QuickStart in the latest theme is that version 1.7 or 1.8?

Regards

m_joomlart

Hi,

It is 1.8 :)

Default-user

Great! :)

Where can I find/delete the text “A product of JoomlArt.com. Powered by Magento”?

m_joomlart
Hi

After installation, you will have the template installed in your Magento instance. Here are the steps to remove the copyright from Magento Templates

-Open file app/design/frontend/default/jm_template_name/ template/page/html /footer.phtml

-Feel free to remove/change the text belows

Kindly keep the HTML markup.

<?php echo $this->getCopyright() ?>Powered by Magento. Designed by JoomlArt.com.

Default-user

Great, thanks! :)

But I’ve installed everything using the QuickStart, but when I try to change some settings in JM Base Theme, I get the message: An error occurred while Creating the profile !

How can I fix this?

m_joomlart

Coul you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will debug the issue and send you a feedback soon :)

Default-user

When do I receive a reaction on my ticket?

Regards,

m_joomlart

Could you please leave your ticket ID here, I will check the status immediately :)

Default-user

TicketID is XEL-823-41011.

Regards,

m_joomlart

hi,

Could you please check your inbox or junk mail? Our staff already sent you a feedback

Kind regards!

m_joomlart,

Default-user

Hi,

But how do I login to your support platform? I only submitted a email address, never a password.

Regards,

m_joomlart

Hi, Please check your email which you use to contact with us :) We send feedback via email.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
suwubee Purchased

there is a bug in 1.8.0 and 1.8.1 the top menu will be miss when I start cache of “Blocks HTML output”. It is ok when I closed it cache.

m_joomlart

Coul you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit with the nickname on themeforest, our support staff will debug the issue and send you a feedback soon

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi. Is it possible to add Danish language for the theme. Just so I have the Danish language as a standard, and other languages as alternatives, if people wishes for it ? :)

m_joomlart

Hi, Core magento supports to install multiple languages so that our theme will work the same as core magento :)

Default-user

Ah cool. Thank you. What about the subcategories in the topbar. Is it possible to add more categories in the subcategories. I mean when I click on “Women” a subpage pops up with the following subcategories “Category – Brands – New Collections” Is it possible to add a fouth or fitth category?

Default-user

And is it also possible to change the skin to a different color perhaps ? I was thinking about the grey Footerbar. :)

m_joomlart

hi,

Here are the answer for your question.

Question1: Is it possible to add more categories in the subcategories.

Our extension JM MegaMenu will support to do this easily

Question 2: And is it also possible to change the skin to a different color perhaps ?

Yeap, you can do it via our basetheme. Our theme supports to change background color or texture image :)

Default-user

Great. I’v just bought the template, but I understand that it only support 1.7.0.0 and 1.8.0.0. Is is possible to make the template Work with the latest Magento version 1.8.1.0

Awesome support.

m_joomlart

We are updating the theme, new package will be compatible with magento 1.8.1.0, and it will be resubmitted on themeforeset next week :)

Default-user

Ah perfect. But is your 1.8.0.0 compatible with the 1.8.1.0

I’m currently working on setting the template up, and I have chosen the 1.8.1.0 platform to do this on. Other then that, how will I upgrade the template to the new version, when it’s finally ready? :)

m_joomlart

:) there is a few errors related to login/Update shopping cart as magento core update security for form submitted, we need to fix it. Beside, we will update jQuery 10 for all extensions :)

Default-user

Okay, so best thing for me to do is too install it on 1.7.9.0 and just wait for the update from you Guys next week. How would I then update my template, because I’m not that familiar with Magento, and How do I get the updated template. Do you send it to me or ?

m_joomlart

Please install the theme on magento 1.8.0.0. We will submit package on themeforest, please download it on themeforest directory. I will leave a message here to let you know about the update :)

Default-user

Superb support. Thanks for your help :)

m_joomlart

you are welcome :)

Default-user

After failed attempts to download Magento 1.8.0.0 and trying to install, I think i rather wait to next week when you launch the new version of this theme so I can incorperat it in my 1-click installation in version 1.8.1.0 . But please send me an e-mail when the upgrade is up, so I can open my beautiful template for business :)

m_joomlart

OK, We will send you an notification soon,please wait for us :)

m_joomlart

Hi 1stclick123,

New package of theme is available for download. Theme will be compatible with magento 1.8.1.0.

Please let us know if you have any concern

Kind regards,

joomlart

Default-user

Hey Joomlart.

Thanks for the replying back.

So all I have to do right now is just download the theme package Again, and I will be able to see the 1.8.1.0 package ?

//Abdul K.

m_joomlart

Hi, Yes, please download the package again, Quickstart package will be include magento 1.8.1.0 :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

can i have this theme as a HTML theme?

m_joomlart

Hi nweike,

Thank you so much for contacting us. For now , we only sale the package as made product an no customization so that there will not have a HTML theme. We are so sorry for that :)

Please let us know if you need any further assistance

Regards,

joomlart

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi there,

Great theme! before I purchase, I would like to know:

1. is it possible to remove the settings icon in the menu bar, so that there is more room for the main menu items. OR is it possible to change the content of the settings drop down to contain other menu items – about, contact etc? Currencies and languages are not required.

2. Is the megamenu extension included with the theme along with other extensions mentioned?

3. Are there other dependencies that I should be aware of.

4. The theme, will be installed on magento v 1.7.0.2. I assume this is still working regardless of the updates to 1.8.x.x

Thanks

m_joomlart

Hi ozzynutter,

Thank you for contacting us, here are the answers:

Question 1 : is it possible to remove the settings icon in the menu bar, so that there is more room for the main menu items

Yes, you can do it with some small customizations :)

Question 2 : Is the megamenu extension included with the theme along with other extensions mentioned? Yes, mega menu is integrated on pacakge

Question 3 and 4: Are there other dependencies that I should be aware of.

Theme should be run on magento 1.7.0.2 and magento 1.8.0.0. Next week we will update packge which is compatible with magento 1.8.1.0

Please let us know if you still have any concerns.

Regards,

joomlart

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