96 comments found

scgdev Purchased

Issue with menu – when cache enabled it sometimes disappears then if clear cache again comes back – its goes away then again when click in some pages – bug???

Also Enable slider in responsive versions?

Also found a bit tricky what edits need for cms and static block and pages to get layout needed?

m_joomlart

OK, we will send you a reply within 24 hours :)

Default-user
scgdev Purchased

waiting on replies for days now again please advise!

m_joomlart

Could you please leave your ticket ID here? I will check the status again and send you a feedback soon

noleths Purchased

Is it possible to remove the color picker in theme, so the users don’t have the option to change color?

m_joomlart

Hi,

Please refer to userguide of JM Crafts :http://www.joomlart.com/documentation/magento-themes/jm-crafts#configure-blocks item 18: Colors , this will show how to hide control color piker

Regards,

joomlart

Hey.

it seems that their is a problem with the new update. We cant set up the pkugins right, everytime we try to set up the plugins it stats that we got a error. What should we do?

Default-user

And I can see that your demo shows the same error as mine. Please provide a fix asap :)

m_joomlart

Hi,

Could you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit. ( Select option JMTC). Our technical supporter will send you ad feed back right after get your ticket within 24 hours :)

Please note that:
  • Support time: Monday – Friday 8AM to 5PM GMT +7
  • Response Time: Within 24 hours (1 business day).
  • Support is not available on Saturday & Sunday due to our weekend break.
snorkal Purchased

Hi,

I’m unable to see any added products in the Search/Catalog. Products appear when I use the default Magento theme but not when I switch to jm_crafts. Can you please help?

m_joomlart

Hi,

Could you please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit. ( Select option JMTC). Our technical supporter will send you ad feed back right after get your ticket within 24 hours :)

Please kindly provide us the issue on detail, information should include you site url and and admin account for debugging the error

Please note that:

Support time: Monday – Friday 8AM to 5PM GMT +7
Response Time: Within 24 hours (1 business day).
Support is not available on Saturday & Sunday due to our weekend break.

before purchasing I have several questions, like:

- is this theme supported with a blog functionality? - is this theme supported with microformat data?

m_joomlart

Hi Acherrat,

Thank you so much for contacting us For now we only support theme on with core magento which isnt included blog functionality.

Thank you

m_joomlart

before purchasing I have several questions, like:

- is this theme supported with a blog functionality? - is this theme supported with microformat data?

I want to use the installation service for 40 $ how can i do that i already submit a ticket View Ticket: #UOC-345-88230

m_joomlart

Hi, Thanks for contacting us. We will send you a feedback soon:)

Regards,

m_joomlart

installation service paid#BBQ-964-50363

Default-user

i want the same layout as show in demo

m_joomlart

Hi,

We got your ticke, our technical support staff will send you a feedback soon.

Regards,

m_joomlart

I am interested in this theme. But the demo site has some issues when visiting from my android phone: 1) No search box when I click on the search button on top of the site 2) The drop down list (options for choosing sizes, colors etc for a specific product) on the product page doesn’t work

Could you please check those?

Thanks.

m_joomlart

Please kindly product us the device you used to check our theme :)

Hello! After including the files of the theme in my magento directory I get this message, when I want to enter my shop:

There has been an error processing your request Exception printing is disabled by default for security reasons.

It also happens with the quick start folder when I want to enter the install.php

m_joomlart

Thank you for contacting us. I need to debug directly on your site, please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit 2. Select “Technical – JMTC” and click Next Please dont forget to provide the url, admin and ftp credentials of your site

Please note: -Support time: Monday – Friday 8AM to 5PM GMT +7 - Response Time: Within 24 hours (1 business day) -Support is not available on Saturday & Sunday due to our weekend break

Items support includes: -Responding to questions or problems regarding the item and its features -Fixing bugs and reported issues - Providing updates to ensure compatibility with new software versions

Items support does not include: -Customization and installation services -Support for third party software and plug-ins

Regards,

m_joomlart

This is nothing but pure awesomeness, great work guys! I was just wondering where the comparison list can be found? And if this theme would be compatible with uMarketplace to make it a multi-vendor marketplace site? Thank you very much for your time :)

m_joomlart

Hi,

It the beast place to add comparison list block. If you add this next to Related product, Page will look not nice.

If you want to put the block on Product detail page, please change layout of page into 2 columns instead of one. Then move this block to the side bar. I think it’s the better solution :)

Default-user

I think the best solution would be to place it on the account panel next to Wishlist, somewhere where the user can find it. It would be great to see this on the next update too :) Makes e-commerce efficient. Btw, I was wondering what “Recurring Profiles” on the account panel is?

m_joomlart

Q1: I think the best solution would be to place it on the account panel next to Wishlist, somewhere where the user can find it. It would be great to see this on the next update too

Thanks for your comment, we would love to take this note and will consider to make an update in the next version.

Q2: Btw, I was wondering what “Recurring Profiles” on the account panel is?

Please refer to this document about Recurring Profiles http://www.magentocommerce.com/knowledge-base/entry/working-with-recurring-profiles

Thank you

m_joomlart

HI,

today we purchased the template JA Crafts….. We installed everything but we cannot update the active profile of the theme. It gives us a error: An error occured while creating the profile! How can we fix this?

Rehards,

Nasco

m_joomlart

Hi Nasco,
Thank you so much for contacting us. It seems to be strange error.

I need a closer look to detect the root of issue, Please kindly submit a ticket at our support system with information of url, admin and ftp credentials of your site. Please follow the guide below to submit your ticket :)


  • Step 1: Submit your ticket to JoomlArt
    1. Go to http://support.joomlart.com/index.php?/Tickets/Submit
    2. Select “Technical – JMTC” and click Next
    3. Provide ticket details with your email address (don’t worry, we’ll NEVER spam!)

  • Step 2: Leave your Ticket ID under Comment tab in this thread (highly recommended)

    Please note:
  • Support time: Monday – Friday 8AM to 5PM GMT +7
  • Response Time: Within 24 hours (1 business day)
  • Support is not available on Saturday & Sunday due to our weekend break

    Items support includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

    Items support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Hi, Can I put newsletter somewhere else, for example. position-3?

m_joomlart
Hi, Please follow the guide below to change this
+On admin panel, please open homepage CMS page
+Tab Design, find the code below on Layout XML:
<block type="cms/block" name="position-3"><br /> <action method="setBlockId"><block_id>position-3</block_id></action><br /> </block>
Insert the code below
{{block type="newsletter/subscribe" name="position-10" template="newsletter/subscribe.phtml" }}
Default-user

Thanks :)

m_joomlart

You are welcome :)

adfac Purchased

hi,

i would like to get rid of the Facebook and google+ like buttons on the product pages since they slow the site down by factor 1000.

and please don’t make me go to your awefull website and fill in a ticket

m_joomlart

Hi,

Please open file: app\design\frontend\default\jm_crafts\template\catalog\product\view.phtml

Remove this: <?php echo $this->getLayout()->createBlock('cms/block')->setBlockId('addshare')->toHtml() ?>
adfac
adfac Purchased

awesome, thanx-a-million

m_joomlart

you are welcome :)

Hi, How can i use your theme without having ‘index.php’ in the url ? Please suggest.

m_joomlart

Hi,

Please try the guide on thread http://www.magentocommerce.com/boards/viewthread/22199/ to enable URL rewrite :)

The mega menu sometimes fails to render at page load. Not a consistent failure about 20% of page loads fail.

m_joomlart

Could you please submit ticket with detail information of the bug to our support system. My technical staff need to take a closer look to debug this. It seems to be strange issue

Hi, I’m looking forward to buy your theme, just wondering about 2 things: 1. Can I change the language to “Bahasa Indonesia” 2. Can I also change the currency to “Rupiah”

m_joomlart

Hi,

Our theme is built on Magento base so that it will support all languages and currency which support by Magento core :)

Here is the ticket number to my request: QWZ-770-75169

My ticket was about how it takes 1-3 minutes for each page to load, and I posted my system log in the ticket. There’s also a couple javascript errors that may or may not be affecting things. All I did was do the quick install included with the theme and it came with those errors. The only thing I can think of on my end that could have affected things would be a permissions issue when doing the install. Otherwise it seems to be some kind of a bug somewhere with the quick install or one of the included php files.

m_joomlart

Thank you for contacting us, our support staff will send you a feedback soon :)

Does this theme work with 1.8.2?

m_joomlart

Hi kjp168

JM Crafts is compatible for both Magento 1.7.0.2 and 1.8.1.0. For now there is no version 1.8.2 of Magento CE :)

BAD311 Purchased

Hello, I purchased this theme. I removed products from displaying on homepage but it leaves spacing between blocks. How do I remove the spacing between the blocks?

See photo > http://tinyurl.com/kayvpfs

m_joomlart

Please open file /skin/frontend/default/jm_crafts/css/layout.css

One the line 34, please remove below code block

#ja-current-content { min-height: 400px; }
Default-user
BAD311 Purchased

Thanks!! Worked like a charm!

m_joomlart

Great to know this works :)

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