An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, UberThemeTeam, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from UberThemeTeam:

DISCLAIMER: We support through UberTheme system ONLY. Comments in this thread barely reach our Technical Support team. Should you have any technical issue, kindly follow these steps to contact us:

  • Step 1: Submit your question to UberTheme
    1. Go to http://www.ubertheme.com/questions/
    2. Fill in the question information
    3. Provide ticket details with your email address (don’t worry, we’ll NEVER spam!)
  • Step 2: Leave your Question link under Comment tab in this thread (highly recommended)
Please note:
  • Support time: Monday – Friday 8AM to 5PM GMT +7
  • Response Time: Within 24 hours (1 business day)
  • Support is not available on Saturday & Sunday due to our weekend break
Items support includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Items support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Installation Services:
  • Quickstart installation services cost $40, how to purchase:
    1. Go to http://www.ubertheme.com/questions/
    2. Select “Installation Services” Category
    3. Provide credentials to install your website
Go to item support

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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