An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by m_joomlart
They will respond to buyers' questions via their own support system.Go to item support
Additional information from m_joomlart:
DISCLAIMER: We support through JoomlArt system ONLY. Comments in this thread barely reach our Technical Support team. Should you have any technical issue, kindly follow these steps to contact us:
- Step 1: Submit your ticket to JoomlArt
1. Go to http://support.joomlart.com/index.php?/Tickets/Submit 2. Select “Technical – JMTC” and click Next 3. Provide ticket details with your email address (don’t worry, we’ll NEVER spam!)
- Step 2: Leave your Ticket ID under Comment tab in this thread (highly recommended)
- Support time: Monday – Friday 8AM to 5PM GMT +7
- Response Time: Within 24 hours (1 business day)
- Support is not available on Saturday & Sunday due to our weekend break
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Quickstart installation services cost $40, how to purchase: 1. Go to http://support.joomlart.com/index.php?/Tickets/Submit 2. Select “Sales – Installation Service” and click Next 3. Provide ticket details and submit your ticket
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Bought between 1 and 9 items
- Has been a member for 1-2 years
- Sold between 50 000 and 100 000 dollars
|Created||14 August 13|
|Last Update||18 March 14|
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