24 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gerryw Purchased

Hi Im getting the cannot save profile error and I submitted a ticket but your ticket system is down for maintenance at the moment

m_joomlart

Hi

Please submit a ticket again if you still get the error please send me an email : linhtd@joomsolutions.com with the detail description about the error, I will send you a feedback soon

Regards,

m_joomlart

Default-user
gerryw Purchased

Hi the ticket system has the big banner across it saying that it is down for maintenance and to use the forums but I dont have a login for the forums. I have emailed you my problem.

m_joomlart

Hi Gerryw,

I got your email, our support staff will send you a feedback soon, please check your email :)

m_joomlart

hi Gerryw,

Our staff send you a feedback yesterday with the following msg: “Hi Gerry,

For this issue you can try to set write permission to the folder of app\design\frontend\default\your_theme\profiles as well as all it’s sub-folders/files if doing this does not help you can give me your correct url, admin account, the FTP also for further checking ! “

Could you please your email inbox or spam box to check this?

Regards, m_joomlart

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 2-3 years

hello friend. compatible with 1.8.0.1?

it is possible to fix some bugs? from what I saw when viewed by the tablet gives an error in formatting. see picture.

Small tablet landscape (800×600) and Tablet portrait (768×1024) http://d.pr/i/swTS Mobile landscape (480×320) http://d.pr/i/WYG

tnx

m_joomlart

Hi

Thank you so much for reporting us. Please kindly let us know which devices you are testing.

We support through JoomlArt system ONLY. Comments in this thread barely reach our Technical Support team. Should you have any technical issue, kindly follow these steps to contact us:

Step 1: Submit your ticket to JoomlArt

1. Go to http://support.joomlart.com/index.php?/Tickets/Submit

2. Select “Technical – JMTC” and click Next 3. Provide ticket details with your email address (don’t worry, we’ll NEVER spam!)

Step 2: Leave your Ticket ID under Comment tab in this thread (highly recommended)

Please note:

Support time: Monday – Friday 8AM to 5PM GMT +7

Response Time: Within 24 hours (1 business day)

Support is not available on Saturday & Sunday due to our weekend break

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
le-dot Purchased

Hi Joomlart

We’ve purchased a wonderful theme from you. Now we would like to remove the Scorecard Research Beacon cookie.

Can you say me where this particular part of the code is in the demo installation?

Cheers Mirko

m_joomlart

Thank you for contacting us. I need to debug directly on your site, please submit a ticket at http://support.joomlart.com/index.php?/Tickets/Submit 2. Select “Technical – JMTC” and click Next
Please dont forget to provide the url, admin and ftp credentials of your site

Please note: -Support time: Monday – Friday 8AM to 5PM GMT +7
- Response Time: Within 24 hours (1 business day)
-Support is not available on Saturday & Sunday due to our weekend break

Items support includes:
-Responding to questions or problems regarding the item and its features
-Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions

Items support does not include:
-Customization and installation services -Support for third party software and plug-ins

Regards,

m_joomlart

Default-user
le-dot Purchased

did that allready – 16 February 2014 04:23 PM

ticket: [#KDX-252-51069]: Remove Scorecard Research Beacon

m_joomlart

Please follow your ticket to get our support quickly. My staff send you a msg yesterday, please kindly check your mail box and send us the detail information of your site :)

Thank you

m_joomlart

Default-user
le-dot Purchased

hi

unfortunately, i didn’t get any mail or message…

also i don’t have a login for the support area(i’m not an active member).

could you just please check why and where this cookie is used in the demo installation. when i now in which block it is, and which code is used, i can remove it easily by myself.

m_joomlart

Hi,

Could you please check your junk mail? I am afraid that email was automatically moved to junk box.

The reason we would like to debug on your site because we do not find the issue on our theme.

Thank you

m_joomlart

  • Has been a member for 1-2 years
  • United States
  • Exclusive Author
  • Bought between 10 and 49 items

Hi , before buying , i’d like to know if you’re going to add a lightbox and zooming feature for a single product picture. Great template by the way . Thanks….

m_joomlart

Hi. Thank you so much for contacting us. Unfortunately, we are sorry that we will not support for third party software and plug-ins

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