An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by m_joomlart
They will respond to buyers' questions via their own support system.Go to item support
Additional information from m_joomlart:
To make the customer feel satisfied with our service, if you have any issue please feel free to do the following steps to send us any question:
1. Leave your email address under the comment box of the our theme on Themeforest , this will help us to make sure you know about www.joomlart.com via Themeforest.net
2.Open a new ticket using email address on step 1 at http://support.joomlart.com/index.php?/Tickets/Submit. ( Select option JMTC)
Please note that:
* Support time: Monday – Friday 8AM to 5PM GMT +7
* Response Time: Within 24 hours (1 business day).
* Support is not available on Saturday & Sunday due to our weekend break.
Support for my items includes:
* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions
Item support does not include:
* Customization and installation services
* Support for third party software and plug-ins
*Quickstart installation services cost $40, submit your request at http://support.joomlart.com/index.php?/Tickets/Submit. ( Select option JMTC)
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||3 July 13|
|Last Update||12 November 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Software Version||Magento 220.127.116.11, Magento 18.104.22.168|
|ThemeForest Files Included||Layered PSD, PHP Files, CSS Files, JS Files|
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