I set theme like in a documentation. But site don’t load. Just always show loading process.
HI! Please provide your website url. We will check. Thanks!
Hi! We’ve detected issue on your website with wordpress colorpicker. Please provide ftp access to your website. We will try to help you. Thanks!
Give me your e-mail to sent ftp access
HI! You can use contact form on our profile page. Thanks!
I have the same issue with your theme as reardenincom too!
The theme is not working at all. With demo content or without it it is showing always Loading .gif. No any error in error.log is displayed.
Permalinks are working fine, I see that while I’m activating Twenty Fourteen default wordpress theme.
I tried already 4.3.1, 4.0.8, 3.9.9 wordpress versions, the result is the same.
Please resolve this issue or I will ask for refund.
URL of page is : http://photography.itower.lv/
did u check it yet???
Hi! We’ve checked you website and it works (Chrome Firefox, Safari). Please specify your OS. Have you other issues? Thanks!
Yes, that is because I solve problem myself.
May be it will help to someone else.
The problem is that Theme finction.php file contain part of code which is used in page demonstraition view only. The problem is that this function is not working and not needed in real page environment. So to solve issue you need go to Theme location, find file function.php and comment row :
This row is in file footer.”
But anyway, where I can find 1.6 theme’s version?
HI! We are working on update. Coming soon… Thanks!
Same problem as reardenincom and Zverjushka, loading gif.. can you please assist?
HI! We’ve found an issue. Please check for theme update version 1.6. Thanks!
Check it tomorrow. Thanks!
I downloaded the theme from themeforest today but it still isn’t working. I need to finish this project in a few days so can you please hurry with the update
Hi! Please send us a private message via contact form on our profile page. We will send you an update. Thanks!
Zverjushka, thank you very much!!!
I have a problem with your theme and yoast seo. It doesn’t show in the fronted on any page the seo title and see metatag. I did the correct installation in header.php and the right configuration in the plugin. Do you have any ideas?
Hi! I set theme like in a documentation. But site don’t load. Just always show loading process. please send me the update
Hi! Please provide access to your website. We will check website setting. Thanks!
I’m not able to see update of your theme yet. Is it already available?
Also I would like to get solution on one more problem that I have found your theme’s Portfolio Filtering mehanism.
I need to use complicated Portfolio Categories which consists of two different words (for example Newborn Photography), or words with special symbols (for example use of single quote: Children’s Party Photography) and I see, that when I use them filtering on portfolio page is NOT WORKING.
Filtering show error message:
Uncaught Error: Syntax error, unrecognized expression: li[data-type~=children’s,photography]
You can se that problem on my portfolio page http://photography.itower.lv/#!/portfolio_03
while trying to filter photos by Children’s Photography category.
Hi! Please provide ftp access to your website. We will try to help you. You can use contact form on out profile page. Thanks!
Hello! I have a problem with your theme and yoast seo. It doesn’t show in the fronted on any page the seo title and see metatag. I did the correct installation in header.php and the right configuration in the plugin. Do you have any ideas? Thank you! Sebastian
Maybe you can have a look at my site: www.brikon.de I have still issues with your theme.
Thank you! Sebastian
Hi! Current theme uses ajax technology to load the data and you can see dynamic page changes. The metadata appears on main page only as a single page website. That’s why you could have issue with yoast seo plugin. Thanks!
Hi, I’ve sent an email twice as i’m having issues with the theme, but am not getting any response. We set the site up some time ago, and i think these issues came about on upgrading the theme. http://www.heatherboydwire.com. Not all the thumbnails on the front page connect to the page they should. I’ve checked and i’m not sure why, they all seeem to be set up the same way. Please let me know how to fix it, or how i can send you my login info for you to take a look.
Hi! We’ve emailed you. Thanks!
Hi. We have Problems with the shortcodes. The shortcode Button is not available. Can we activate the button somewhere?
Hi! You can use simple html tag (for example more ) or any wordpress shortcode plugin from the wordpress repository. Thanks!
I sent an item support ticket but haven’t had a reply yet. I updated the theme to the latest version and now all i have is the loading bar. Please help!
Hello, i updated the theme, but i have the famous loading bar all the time, can you help me quickly please, i send you one mail my adrss : w.jou…com
sorry for my english im from french
Hi! Please repeat your email. Thanks!
hello, i just send you a mail from your profile bar on the right, thank you please help me !
thanks you very much, i emailed you too !
hello ! can you recommend me one plugin looks like subscribe to comments ?
hello, I demand immediate repayment of the theme John Smith, i’m sorry but too many problems, answer me quickly please thank’s you
i answer you. Thank’s
We have installed the wordpress and installed the purchased theme. After installation, only loader appears. No content and data shown on the page. PFB below link. Please rectify the same on priority.
Can you revert on our issue raised on the theme
still awaiting a revert on the issue raised
Hi! Please write us via contact form on our profile page. We will try to help you. Thanks!
We have already written via the contact form also on your page. There is no response yet. Kindly revery on it at the earliest as its been almost 4 days now that we have purchased the theme and it doesnt seems to be working. Would appreciate if you can revert on it on priority.
Hi! Sorry for the late reply. We’ve emailed you. Thanks!
Hey I’m having the same “stuck in loading” Issue with this theme. Is there an update or fix available?
Hi, does this template work with WPML?
Hi, I just purchased and also got the “stuck on loading” Bug. Can you E-Mail me a fix asap to email@example.com? Thanks in advance.
Thanks for your fast response. The “stuck on loading” is now fixed. Sadly it does not work well at all with WPML. Any suggestions for fixing/configuring WPML?
How to play a video lightbox popup on fullscreen ?
( An info-box notice that fullscreen mode isn’t available)
Thanks for your help.
Please contact our support team via ticket system:http://ticket.fxoffice.net/?v=submit_ticket
I have just purchased this theme, and its not working right from the start. As with MANY other comments, it just sits on a loading page, nothing comes up. Its stuck in a loop. I would like the instructions on how to fix this emailed to me: firstname.lastname@example.org I do not want to have to go to another website to register to get support, that is nuts.
If you know the fix, why in the world are you not posting the fix here in the comments section so that everyone else can benefit from that. Seems a little suspect.
I am hoping this does not take days to get resolved. I will say my first impression is not good of this theme. This should work automatically when loading the default demo context.
Awaiting your reply and your email.
Hi! We’ve sent you an update via our ticket system. Thanks!
Sent 2 more emails, no reply. Have you updated your main file that people pay for and download from this site. People do not need to be emailing you to get updates to make your site work, that they pay for right out of the gate.
Your theme has multiple bugs, by default, that need addressing.
I’m one of the many people who stuck in the home page loader. The site doesn’t load at all. I’ve sent you a ticket and I expect a fast reply. I really don’t get it why haven’t you published a fix for this issue. Why are you making your customers send emails and waste their time when you can just include a patch or publish a step-by-step process of fixing it ourselves?
We did not get your ticket, please try again. http://ticket.fxoffice.net or http://ticket.fxoffice.net/?v=submit_ticket
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