My webpage condeolivar.com based on your theme is not being indexed by Google except the homepage. I read in the comments section that this issue is pending for more than 6 month. My client needs this webpage for commercial purpose so not being indexed is not an option for them. We need a solution. Can you help me please.
Hi! We’ve emailed you. Thanks.
We are very disappointed with the service we are receiving. As you told us by email we have given you ftp access to our web server TWO MONTHS AGO and no action has been done despite the fact you told us you would do it in 1 week. We urgently need the solution you committed to do it. This is not very serious 2 MONTHS of delay is not reasonable.
Hi! Sorry for the late reply. We have emailed you. Thanks.
Is it possible to re-order the portfolio posts? I don’t necessarily want my latest post to be first on the navigation bar.
Hi! Please provide access to your website. We will try to help you. Thanks.
Hello, I have 2 problems with the theme
1/ category filter doesn t work on my website.
2/ I want to hide “front slider” button on portfolio page
please can you help me ?
Yes, can you give me your email ? Thank You
Hi! You can use contact form on our profile page. Thanks.
I posted a message a few days there, I did not see your reply.
Thank you to tell me a few things for the site
1 / I would like to use spaces between words categories on portfolio
2 / I would like the filter of the portfolio does not show empty categories
3 / I would change the order of the filter categories
4 / I want to change the heading “splash-page” to “Home”
4 / I changed the front-slider with a youtube video but with the chrome browser, the video plays whatever page I am.
Please help me and send me a message.
HI! Please send us a private message with your question. We will try to help you. Thanks.
You got it, thank you
Hi ! Please tell me how I can access and read your answers. I need your support quickly, thank you
Hi! Please use contact form on our profile page. Possibly we missed your previous email. Thanks.
I have sent several emails
Hi ! I just sent you an email,
thank you to answer me as soon as possible.
I would like remove /#! from path
how can do it ?
Hi! You can’t remove ’/#!’ it is important feature for ajax loading content. Thanks.
I would like add add gallery on post or page
but Lightbox Plugins not working with your theme
how can doit that ?
Hi! It is an ajax (dynamic content) theme. So it works without page reloading. You can use integrated gallery systems only. Thanks.
I wrote twice asking questions and didn’t get any replies. I would appreciate if you could reply to my questions.
Hi! We’ve emailed you . Thanks.
Thanks and I replied with a few more questions in the same day. Waiting for reply. It would be great if communication was a little quicker.
Can you reply please?
Hi, are you getting my emails???
I have to say I’m very disappointed with the communication. I’m waiting now for almost 20 days for a reply! I have sent several messages and nothing!!
Potential buyers please be aware that communication and service is bad and almost non existent! There is no excuse for taking almost 20 days for a reply. This is just not professional!!!!
We have answered you via email over 2 weeks ago, kindly check your email before posting such comments, possibly our letter went to your spam box. Thanks
Like I said before, you sent me a reply to my first question. But I replied to that email with new questions and never got another reply. That was almost 20 days ago. It is not in my spam folder. If you indeed replied to my second email I did not receive it. Can you re-send it then? But I have nothing in my spam folder and I sent several emails after that.
Just checked again. No reply from you in my mail box or in my spam box. So I have sent you the questions again now. Let’s see if I get a reply. If I do I will post back here.
“emorenopo wrote: My webpage condeolivar.com based on your theme is not being indexed by Google except the homepage. I read in the comments section that this issue is pending for more than 6 month. “
So, has this issue been solved with this theme? Not being indexed by google is unacceptable.
link – http://googlewebmastercentral.blogspot.com/2014/05/understanding-web-pages-better.html
How do I change the background image speed?
Hi! We provide support to our customers directly. Please use your buyer account. Thanks.
Any plans to incorporate instagram into the social media options?
HI! Please send us a private message. We will try to help you. Thanks.
i just bought this theme and so far I managed to understand how this works. I have an issue with the category filter. I applied the gallery menu and with the demo content the filter is working. But anyhow, i just made a new page with a 4 columns theme and the portfolios categorized are showing but if i click any subcategory it doesn’t filter.
pleas give advise
Hi! Please provide access to your website. We will try to help you. You can use contact form on our profile page. Thanks!
Access granted. Thnks
Hi! We’ve emailed you. Thanks!
Dear support, my customer is now complaining that after 1 year his website is not being indexed by google, only the main site. My customer’s website is online since March 19th 2014: http://www.deayalaestilistas.es/
So, I have no other choice than to request a solution from you.
Please get back to me as soon as possible.
Email me to my personal email email@example.com as I will be out of the city until July, so I can receive your solution and apply it immediately.
Hi! The theme used dynamic content loading. For google it looks like a single page. Sorry but currently we have no any solution for indexing. Thanks.
PS We will let you know if we will find something. Thanks!
I can’t upload the file into wordpress. it says it already exists. I didn’t try it on ftp because I don’t know much of programming. I’m worried about doing something wrong
Hi! Please provide access to your website (dashboard and ftp). We will try to help you. You can use contact form on our profile page. Thanks!
Hi! Very nice theme! Congrats! I’m looking for a template like yours! But before proceed with buying this template I need to know few things : 1) I need a full screen background gallery but I don’t need to have in home page all that images/menu like in your demo , in order you can see in home page only the background image gallery and that’s it! Is it possible? 2) the menu: is it possible to have in vertical on the left side of the logo ( the logo is it possible to be changed with my clients one?) or eventually in classic way on the top of the site? Thanks a lot for your assistance. I’m hardly try to find out a template like yours but with the needs I specified to you!
Hi! Thanks for your interest. 1) You can use second part plugins. 2) No cannot change menu position, but you can upload your custom logo of course. And we can help you to customize your theme. Thanks!
HI there, just bought the theme, started adding content but when trying to load the site, it gets stuck on the preloader…any suggestions?
Hi! Please provide access to your website. We will check your settings. You can use contact form on our profile page. Thanks!
Once the theme to install(settle), nothing not e pass, just a bar(helm) of load which does not stop looking? That to make
HI there, just bought the theme, started adding content but when trying to load the site, it gets stuck on the preloader
Hi! Please provide your website url. We will try to help you. Also you can send us a private message via our profile page. Thanks!
I’ve installed the john Smith theme but only the load bar appears.
What am i doing the wrong way?
Newest john smith theme
Thank you for your feedback
HI! You website is working now. Have you solved you issue? Let us know. Thanks!
Is it possible to make the background slider a video? (html or youtube)
HI! Current theme doesn’t support video background. Thanks!
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