202 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! We have purchased and installed the theme, but it does not work. We get a strange error when trying to preview the site. I sent you an e-mail a couple of days ago with a login. Could you please have a look?

FXoffice

Your letter hasn’t been received. Please try again – contact@fxoffice.net

FXoffice

We’ve emailed you. Please check. Thanks

Default-user

I’ve emailed you back!

Default-user

I have deactivated all plugins. That is not it.

Default-user

Now I have deleted all plugins. It still does not work.

Default-user

Hello, could you please help or could i get a refund? I shall work with a different theme if we can ‘t find a solution. Thanks!

FXoffice

HI! The plugins that you used made changes in .htaccess file. The better way is to reinstall wordpress on the clean database. Thanks

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Dear Support,

I’ve read the instructions, but i’m still unable to find where or how to change the color of the font. I need to change the color on the home page mouseovers and the portfolio header text.

Any help would be appreciated.

FXoffice

You can change colors in the style.css and main.js ( js folder ) files. The best solution is to open the text editor (preferably Dreamweaver or Notepad++) and replace all the instances of ”#01dcff” with your color in the entire theme folder using the Find and Replace tool (usually the Ctrl+H hot key). Thanks

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years
calvin_2 Purchased

Hello there, great template, thank you! some questions: how should i updating manual with filezilla/zip or import without loose my data, because in wordpress is no update available in this time? can i upload/override john_smith_wordpress_theme.zip? where can i change footer right side-text: “stay in touch” ? where can i change the name of link: “privacy policy” at footer-left-side? where can i rename the homelink: /#!/splash-page to /home?

best regards

FXoffice

Hi! Unzip the john_smith_wordpress_theme.zip file to any folder on your hard drive and upload to the server (to the /wp-content/themes/ directory). You can change footer right side-text: “stay in touch” and the name of link: “privacy policy” in the footer.php file. You can not rename homelink: #!/splash-page to /home. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
mseymour Purchased

Hey Fxoffice, great theme. Is there a way to change the order of images (thumbnails) on the front slider? Thanks.

FXoffice

Hi! Thumbnails are displayed only in reverse order of posts date. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
marraab1 Purchased

Hi, Just purchased your theme, looks great. But I have one question. How can I add different portfolios with different pictures on the front slider? For example portfolio a with picture 1,2 and 3 and portfolio b with picture 4, 5 and 6? Thanks

FXoffice

Hi! The front slider displays all thumbnails from ‘front-slider’ category. Thanks.

Default-user
marraab1 Purchased

So there is no possibility to add portfolios with different images on the front side?

FXoffice

Hi! Yes, it is possible! Please check documentation ‘Adding a portfolio post’. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
kimhadley Purchased

Hi, i know this is a customization question but hoping you can lead me into a direction! http://www.motherhoodincorporated.ca/heatherb/#!/cake-toppers what file would i work in to change what these thumbnails are sizing to? my client would like them more square

FXoffice

Hi! You can change the thumbnails size in the theme-init.php file ( includes folder ) and then You need to reupload your images. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi

I cant seem to get the gallery working on our site. I have tried various other plugin galleries too but no joy

Thanks

FXoffice

Hi! First of all check documentation carefully. Please describe your actions or show an example. Thanks.

Default-user

Hi. Thanks. I have as has my developer and we still cant see where the problem lies. What info do you need from me to take a look?

FXoffice

Can You provide a link to your website?

Default-user

Did you get my private msg regarding this issue?

Thanks

FXoffice

Your letter hasn’t been received. Please try again – contact@fxoffice.net

Default-user

sent an email a few days ago. thanks

FXoffice

We’ve emailed you. Please check. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Russian Federation

Hello! Before i’ll byu your theme few moments: 1. Are your theme localization ready? My site should by in Russian, 2. Can i turn off map in “Contact” page? 3. Images in background use picture from album or they upload separetly for background(better for me).

FXoffice

Hi! 1. Current version does not support multi language, but next release will. 2.Yes, You can turn off the map on the ‘Contacts’ page. 3. The background images have to be uploaded separately. Thanks.

DementyevAlx

I need only one language, Russian. OK, i’ll test your theme few days more and buy it. Looks great, as i want for my site!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
ashamis Purchased

Hi there,

I am trying to get a light-box gallery going on one of the pages but nothing seems to work, so I think there is conflict somewhere.

what plug in would you suggest to use? or is there something already build in to put a gallery page together?

thanks!

FXoffice

Hi! Everything you need is installed already. Check documentation ‘Creating a multiple gallery.’ Thanks.

Default-user

Where can I find this documentation?

Default-user

I can not find this “Creating a multiple gallery” in any of your documentation

Default-user
http://www.diamondmines.co.il/desktop/#!/splash-page here is the link.

we want to add a gallery with a plug in, what plugin will work here, and where do we find this “creating a multiple gallery” item you speak of?

FXoffice

Hi! The documentation is in the “documentation” folder. Thanks.

Default-user

Seriously, that’s the answer you give me after waiting 3 days?! Did you read ALL OF MY QUESTIONS?

Your wrote: “Creating a multiple gallery” is in the documentation, such a section does not exist in your documentation. Please post it to a response here, so everyone here can figure out how to create a gallery.

Also, you did not answer to why other gallery plug ins do not work.

Please be more thorough, we have been waiting for 3 days for an answer from you and your email comes back as not working.

FXoffice

Hi! First of all, Please do not panic! We are always ready to help you. All the necessary plugins are installed already, in particular for lightbox we use prettyPhoto plugin. You write that you can not find the “Creating a multiple gallery” in the documentation and at the same time you do not read it carefull enough . This can be seen through your website. Start with the ‘Permalinks settings” at the beginning of the documentation. Thanks.

FXoffice

Re-download the Main.zip file and install the latest version of the theme. You have one of the first versions! Thanks.

Default-user

thank you for that! that seemed to solve the issue.

what class do I use in order to push the gallery as a whole to the center of the page?

Default-user

And another question:

theme seems to be working really slow in IE7, any idea why, and how to solve this?

I realize that IE7 is all but dead, but for whatever reason, the client wants us to comply with this as well (crazy!, I know)

FXoffice

Hi! 1. You can use “container_24” class and set “margin:auto” (/css/960_24_col.css file), but it will lead to the fact that all of your pages will be aligned to the center. 2. We believe that IE7 is yesterday, and to support it is a waste of time. Thanks.

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 3-4 years

Hi again,

thank you i solved footer.php. Next Problem what i have, Lightbox doesn`t work: “image cannot be loaded”! I`ve read and tested so much (with fancybox..), but always same problem. I think there is to correct the imagepath, but where and why? You can the it here: http://feikus.de. I haven`t the standard “wp-content”-directory. The custom field is “lightbox” and path is: .../uploads/2013/05/feikus1.jpg. Thats the correct path when i test it in browser. I don`t solved with this solutions: “http://pexetothemes.com/support/knowledgebase/quick-gallery-image-cannot-be-loaded-make-sure-the-path-is-correct-and-image-exist/”

I hope you can help me again.

thank you very much

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 3-4 years

Hi again, i think i have solved. custom field is “big_image” + the path is correct.

FXoffice

Yes!

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 3-4 years

hi, have i to translate a file .php or .image in template or plugin and wich one at Lightbox-button: prev, next close?

thanks again

FXoffice

Hi! Please open the text editor (preferably Dreamweaver or Notepad++) and replace “Next”, “Prev”, “Close” in the /js/jquery.prettyPhoto.js file using the Find and Replace tool (usually the Ctrl+H hot key). Thanks

Default-user

thank you again, now i think everything is ok!

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 3-4 years

hi, it`s solved.

FXoffice

Ok!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
spuzyn Purchased

Hey Question!? I love this template.. am i able to use the background pictures for my website or are they copyrighted? Let me know… steve

FXoffice

Hi! These pictures are only for the demo version, but you can find links to the owners in the documentation ‘Sources and Credits’. Try to ask them. Thanks.

Default-user
spuzyn Purchased

Where do i Find Sources and Credits?.. Looked all over this website… THanks!

FXoffice

Hi! The documentation is in the “documentation” folder. Thanks.

Default-user
spuzyn Purchased

Not to sound like an idiot but where is the documentation folder ? I am having someone else build this site from your template… I have no real knowledge of installing in wordpress, and have no idea…. where to look.. can you please be a bit more specific with me ?

FXoffice

Hi! When you got the theme you have downloaded the main archive, which contains documentation, licensing, sources and psd folders, archive with the theme and readme.txt file. If someone did it for you, ask them to download the file again and provide you with the entire archive. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States

Hello, My Client purchased your theme and he loves it. However, is there a way to have a soundcloud in the lightbox from the homepage slider?

Videos are working good, but he has a lot of soundclouds that he would like to put in there. I have tried all different soundcloud links but can’t seem to get it to work.

Is this possible?

Thanks.

FXoffice

Hello! We provide real help to our customers directly. Let your client login with his account and ask the same question. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States

Actually I should have stated that the link works, but shows as Track not available even though it is.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Russian Federation

Hi! One more question, can i use PNG file for logo(not text as in demo)?

FXoffice

Yes, of course!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi FXoffice,

Love the theme! One question though, does it support child themes?

Thanks, Adam

FXoffice

Hi! We haven’t added the child theme’s files yet, but if you know wordpress a little bit, then it will not be difficult for you to create child theme using wordpress codex. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have Problems with my Theme and figured out I have Version 1.0 installed in my WP. Idk how to get the new vresion though. If I dowwnload it again via this site it would always bring me the 1.0

FXoffice

Hi! Don’t worry about it. If you downloaded the theme from the date of the last release, then everything is OK. This is the known misprint and it will be corrected in the next release. Thanks.

Default-user

Ok, thanks for this information. However I have this issue, that even when I create a gallery according to your documentation, the pictures won’t appear in the lightbox. I did everything that is described unter the point “Creating a multiple Gallery” and what happens is, that the Thumbnail appears, but clicking on it will lead to an endless waiting situation where the loading bar appears but nothing happens. Once I have created the custom field I write “big_image” into the left, and the URL of the big picture in the right textfield, right? It seems like the lightbox plugin has an error and it just doesnt load. I ve also tried to reinstall the theme, with no success. And how to add more pictures to a category? Do I create the category and add pictures over the “Add files” button and then choose “create gallery” so I can add multiple pictures? And then I click publish? I need this to get working very soon, so If you could response a bit more quickly that would be terrific. Thanks!

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years

Hi there again, now i`ve 2 questions. 1. Where can i remove or change this link-category ”/#!”. In db i`ve nothing found. I think in some files. It`s not looking good for me and serach engines! 2. I want to make links for every ONE category of the gallery. Permalink: ”/portfolio/levis/” absolut: ”/#!/portfolio/levis/” i want: /galerie/levis and only with the category “levis” I hope you can help me one more, Thank you again!

FXoffice

Hi!1. You can not remove or change ”/#!”. This is important part of this template. 2.You need to make changes in the template, and without proper knowledge it will be difficult. Thanks.

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