215 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
kindox Purchased

Hello! I’m not sure if you have seen the messages I’ve sent before but it’s urgent now, so I have to take this way. I’ve been trying to create a portfolio gallery page, and I do all the steps exactly as tutorial says but I keep receiving this message “This slideshow requires JavaScript.”

I just wanted to know… what am I missing? Please…

FXoffice

Hi! Can you provide access to your site? We will try to help you.Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Italy

Hi, a pre-purchase question: I would like to create 3 portfolio pages, each with a different category … is it possible? Thanks

FXoffice

Hi! Yes, of course, it is possible. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Italy
aero22 Purchased

Hi, I need to use a Newsletter in my website. I tried Wysija, but does not work with this theme… can you help me? Otherwise which plugin do you recommend? Thanks

FXoffice

Hi! Have tested this plugin and everything works fine. Check your plugin settings. Thanks.

aero22
aero22 Purchased

When a visitor subscribe from website form, appears the 404 page… In the plugin page, I’ve the message: WYSIJA POSSIBLE 3rd PARTY CONFLICTS …./john_smith_wordpress_theme/includes/js/custom-js.js?ver=3.5.2 How can I do to fix the problem? Thanks

aero22
aero22 Purchased

Hi, I’ve contacted Wysija support and they replied as follows: You theme might be missing wp_footer() function in the footer.php, it’s needed to display Wysija JavaScript files that handle AJAX subscriptions…. Can you help me to solve this issue? Thanks

FXoffice

Hi! We are trying to solve this issue. Thanks for bug report.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
nlampert Purchased

Hi,

The theme has been working a charm until today. All pages when I click on them take me to a 404 error page. I’ve changed nothing in the past couple of weeks so any help with this is greatly appreciated.

The site in question is http://platform-international.com

Please email me for login details so you can see the site behind the coming soon page.

Thanks in advance!

Default-user
nlampert Purchased

Never mind. It seems to be a conflict with the W3 cache plugin.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mom2dm Purchased

Hello, Is there anyway that I can move the menu and scroller on splash page down towards the bottom a little?

Thanks!

FXoffice

Hi! Open js/main.js file. Line 320 – jQuery(“header”).stop(true).animate({paddingTop:100}, 250, “easeInCubic”); Change “paddingTop:100”. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
chelclane Purchased

I’m trying to change the color of the loader… I went to http://preloaders.net/en/horizontal but I still just don’t get it… can I more instructions?

Thank you

Default-user
chelclane Purchased

Nevermind got it :)

  • Has been a member for 6-7 years

Love the theme, but I have two, hopefully, final questions. 1. how can I change the name of the first page? In my case it is: ”#!/splash-page” and is there any possibility to get rid of the ”#!”-thing? 2. When I look at your portfolio, you added a mouse-over text on each image. How did you do that? I am not very experienced in html… Thank you very much.

FXoffice

Hi! Please open html editor ( for example notepad++ ). Click ‘Search’ -> Find in files -> ‘Find what: spalsh-page’ -> ‘replace with: home’ -> And click ‘Replace in files’ button. But You cant remove ”#!”. 2. When you create portfolio post you can see ‘options’ -> image description field. Simply add: <h2>Your title</h2><p>Your text</p>. Thanks.

Default-user
Ok, thanks for issue 1. But issue 2, I tried that out, but nothing happened. I made a screen-shot: http://www.nataschamaraval.com/wp-content/uploads/2013/08/screen_shot.jpg Did I made something wrong? Thanxs
FXoffice

Hi! Please download and install the latest version of the theme! Thanks.

Default-user
Did install the latest Version, seams to work now, but now I have a problem with the menu. Before the sub-menus flipped out to the right, but now they didn’t. Look at the Galerie: http://www.nataschamaraval.com/#!/splash-page
FXoffice

Hi! Please ask questions using the account with which you purchased the theme. Thanks for understanding.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mom2dm Purchased
Hello, For some reason the background images are not showing up anymore and two of the slider images are missing. I have not made any changes. Any idea why these quit working? http://devisonphotography.com
Default-user
mom2dm Purchased

nevermind….looks like they are working again

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi – I have finished creating my site with the John Smith template. Throughout the process since I started creating it I’ve noticed that each link redirects to a link with a #!/ in the middle. For instance.. visiting ‘gorgeflyboard.com’ redirects to ‘gorgeflyboard.com/#!/splash-page’.

I called my hosting provider GoDaddy and they said I seem to have a subdirectory that doesn’t exist, seems to be some sort of redirect in the code. They were unable to find this anywhere in the backend to remove it. Are you able to tell me where there is so I can remove it?

Default-user

One reason I ask is because I am trying to implement a plugin for the site Bookeo. It continues to redirect the url so even though the code is in the page to embed the booking widget, their end shows that the page doesn’t exist with the code on it..

FXoffice

Hi! You can’t remove ”/#!/” from the theme. It is very important. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
Ariennew Purchased

Hi,

I have been trying a to get any form to work and I have tried several different different form plugins. I know you said Contact 7 works, so that’s what I’ve been mainly trying to get to work. The contact 7 form will not submit, or even bring up the error messages with required fields. Any thoughts on this?

Thanks for your help!

Default-user
Ariennew Purchased

Nevermind, I see the extra code I’m supposed to put in. Works now! :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
marraab1 Purchased

Hi so this is the account with which I purchased the theme. Here again my problem: Did install the latest Version, seams to work now, but now I have a problem with the menu. Before the sub-menus flipped out to the right, but now they didn’t. Look at the Galerie: http://www.nataschamaraval.com/#!/splash-page thank you for your help.

FXoffice

Hi! Please open style.css file and add following code:

.sub-menu .sub-menu {top:0;left:169px;}

Thanks.
Default-user
marraab1 Purchased

That’s it, thank you very much!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
chelclane Purchased

1. The screen doesnt fit, so i can see the whole site without scrolling? 2. How i can fix it, so i can see footer and all other content without scrolling

Love the theme though! Thx

Default-user
chelclane Purchased

I figured out the footer issue but still stumped on how to get the page to resize to fit any size screen like the demo site shows/does.

Default-user
chelclane Purchased

Never mind, again, figured it out…

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Are y’all still getting my emails? No one has responded back…

Thanks.

FXoffice

Hi! Please provide url and login information to your website and we will try help you. Thanks.

Default-user

So I emailed it already days ago but I will do it again right now. Thanks!

Default-user

I sent it again, please let me know if you received the email.

FXoffice

Hi. We got a letter. We’ll reply as soon as possible. Thank you for understanding.

Default-user

Thank you as well for understanding and providing support.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How can I change the startpage to something else than the splash-page? Thx

Default-user

And is it possible to create a second page in the same style like the splash-page?

FXoffice

Hi! 1. Please open text-editor (Like Notepad++) -> Search ->Find in files -> Find what:spalsh-page, Replace with:home, Directory:”Your theme local directory” -> And click “Replace in Files” Button. 2. You can’t create second page like the spalsh-page – this is a one page wordpress theme. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Greetings,

Just a pre-buy question. Can one add sound to the main home page? As I do not see such an option or feature in the live preview.

Thank you.

Otherwise it is an awesome theme

FXoffice

Hi! Of course, You can use any audio plugins. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, Thank u for this theme, he’s very good ! :D

I have one little problem and i dunno how to do and what to do for that.

It’s in Portfolio page, i chose the “3 images portfolio” and i have hide the “All” for the “Portoflio category” and i want to chose in default one of them (My category).

It’s hard to explain, i’ll explain with the exemple : Here—> http://bit.ly/1doZGTD , I want when i go here, show the “Illustrations” category

How i can do that ?

Thank u very much.

FXoffice

Hi! Create a new page. Select page template Portfolio 2 columns, Portfolio 3 columns or Portfolio 4 columns. Add portfolio category “Illustrations” in “category-include” field. And push the Publish button. Thanks.

kureiyah

Hello,

Thank u to toke ur time for answer to me, but it’s not really what i want, because what u said look like that (http://www.kureiyah.com/#!/portfolio-test/ ) ..

I want the same page to i have here ( http://bit.ly/1doZGTD ) and set by defaut one category and like that, the visitor need to go in every category for see all of the pictures.

I think, it’s an js code, but i’m not sure..

Thank you.

kureiyah

Okay, so i have to do by myself, even if i BOUGHT one theme.. I think, if i asked for something, i need to have one answer for what i asked.

FXoffice

Hi! Please do not worry. We are trying to find a solution. Thanks for understanding.

FXoffice

Hi! We have found a solution. if you are still interested in, please send us a private message and We will send you the instructions. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi

Just wondering what edits I need to make to page.php in order to swap the sidebar over from the left to right.

Thanks

FXoffice

Hi! Please open page.php and : 1. line3 -> remove classes “alpha” and “blogy”. 2. line 25 -> remove class “left”. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi

Just wondering what edits I need to make to page.php in order to swap the sidebar over from the left to right.

Also Contact Form 7 doesnt seem to work, even using the input specified in the documentation. The form appears to submit but no email is received.

Thanks

FXoffice

Hi! Please provide your website url. Thanks.

Default-user

artistsatplay.com.au

FXoffice

Hi! Can you provide access to your site admin panel – we will try to help You. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi there,

I work for a small web design firm, and my client is asking for a menu which goes up to 3 sublevels, in the theme, each submenu cascades down instead of horizontally, so it is impossible to navigate if there are more than 1-submenu, i hope you understand what I mean. I was wondering if there is a reasonably simple way of changing this?

Great theme by the way :) I look forward to your response.

FXoffice

Hi! Current theme version doesn’t support third level menu, but we will try to find a solution. Thanks.

Default-user

Thanks for replying, any luck with a solution? Just wondering if it will be released soon in a new version or if i should get a coder to do it for me, sort of pressed for time on this one.

FXoffice

Hi! Multilevel menu fixed. Please update your theme. Thanks.

Default-user

Hi, where do I get the update from please?

FXoffice

Hi! You should download the theme from themeforest.net site again. Thanks.

Default-user

i don’t want to upload it all again could you tell me which files have been changed please?

FXoffice

js/main.js file lines 8-17 (add code) and style.css file lines: 198-248 (replace styles).

Default-user

It works perfectly, thanks so much for taking the time to update the theme just for us, you have really saved us a lot of trouble.

I think we will be using more of your themes in the future :)

FXoffice

Thanks.

  • Bought between 1 and 9 items
  • China
  • Has been a member for 1-2 years

Nice theme.

FXoffice

Thanks!

liuyu9045

It seems that thumbnails of blog list could not zoom to 150_137px automatically under IE10 when the thumbnail’s size are over 150_137px. But they work well under Chrome and Firefox. I wonder whether it is general. (Sorry to my poor English.)

FXoffice

Hi! Sometimes You have to delete the image and re-upload. And Please provide your website url. We will try to help You. Thanks.

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