38 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Portugal

Hello,

I can’t find the necessary plugins to install and import content.

Also, I’ve uploaded the logo before choosing the header type, when I did that, it replaced my logo with the Jollyness one. I tried to replace it but it doesn’t work.

If the right order is to choose the header first and place the logo second, then it should be in that order on the Theme Options.

Please take this in consideration on the next update. Also, tell me how to upload the plugins.

Thanks

shinetheme

Hello cpamaster,

Could you post a ticket with FTP + WP admin on our support system at: http://support.shinetheme.com we will check help you. ( Set FTP + WP admin as Private Reply)

Thanks

cpamaster

Ticket submitted.

shinetheme

Okay our supporter will check and answer to you!

cpamaster

After a first contact, I’m still waiting for an answer from your support. I’m on a close deadline here, can you speed up things?

Thank you

cpamaster

I’ve got some support but I still need some help, please notify your forum. Thank you

shinetheme

We had answered to you on Forum!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Portugal

Hi,

How can I remove the breadcrumbs line from pages?

Thank you

cpamaster

Also, how can I eliminate the gap between the top menu and the sub items?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

First, I signed up on your support website but I either accidentally used an incorrect email (possibly misspelled) or you never sent me the verification email?

The account is “vancreative”, I may need you to update the email so it’s correct..

Second, and substantially more important, I’ve set this up using the proper child theme but I’ve noticed that the style.css in my child theme folder isn’t being called at all? I’m not sure how this is possible, but none of that CSS is being loaded.

Also, your folder was named “Jollyness” with a capital J, but the child theme default was looking for ”/jollyness/style.css” initially and wasn’t showing up.

I need to get the stylesheet from my child theme loading as soon as possible as I’m on a strict deadline, thanks.

  • Exclusive Author
  • Has been a member for 0-1 years

Hi vancreative,

So sorry for /jollyness/style.css it was our error, can you help us modify to: /Jollyness/style.css.

Please let us know if We can be of further assistance.

Thanks.

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 2-3 years

ouch… according to pingdom your template is super slow. I love the design but unfortunately there are some tweaks that might still need to be done to increase the speed. http://tools.pingdom.com/fpt/#!/cCHpxs/http://shinetheme.com/demosd/jollyness/

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
please help me w/ this issue: http://support.shinetheme.com/forums/topic/boxed-theme-home-page-slider/ Please help me add a background color for the pages content ::: http://watsondisposal.com/new/ (((I don’t want to use the page builder just the editor wp comes with)))
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi.

I’m considering purchasing the theme and am wondering if it’s possible to:

a) swap out the solid color block in the footer for a background image and b) possible to upload custom icons.

Thanks!

shinetheme

Hi courtneyludden,

Thanks for your questions. Let me answer to you:

a. Yes, if you use this theme we will help you change it. b. Can you tell to us, what icon you want to use and where icon you want to put?

Thanks.

Default-user

Great, thank you for the reply! As for icons, for example, the ones on this page: http://shinetheme.com/demosd/jollyness/?page_id=476

shinetheme

Hi courtneyludden,

Yes, you can. But we have customize something. Could you send to us a ticket to our support system at http://support.shinetheme.com with FTP + WP admin for modification we will guide you for perfect. So please set your ticket as Private Reply for Secure.

Thanks.

  • Exclusive Author
  • Has been a member for 0-1 years

Hi courtneyludden,

1. Yes, if you use this theme we will help you change it. 2. Can you tell to us, what icon you want to use and where icon you want to put?

Thanks.

  • Exclusive Author
  • Has been a member for 0-1 years

Hi courtneyludden,

Yes, you can. But we have cusomize something. Could you send to us a ticket to our support system at http://support.shinetheme.com with FTP + WP admin for modification we will guide you for perfect. So please set your ticket as Private Reply for Secure.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello

I opened a ticket in the support site but it hasn't been answered.

Anyway, muy doubt is: how can i reduce the space between the master slider at the start of my homepage and the actual page content?

Here is my site: http://www.bioskincutis.com/
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
pnut Purchased

Hi

I am about to purchase this theme, but, I need to know if I can put a slider on every page and get rid of the bread crumb bar from every page.

In other words, I will need all pages to look/feel similar to the index.

Thanks!

shinetheme

Hi Pnut,

Yes you can do that

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Adolfoe Purchased

how can i install the theme so that it looks exactly like http://shinetheme.com/demosd/jollyness/?page_id=706

shinetheme

Hi,

You can post a ticket on our support system we can help: http://support.shinetheme.com our supporter will answer to you.

and please give us FTP+ Joomla admin of your site in a reply ( set it private) for secure.

Thanks

  • Has been a member for 0-1 years

Hi! The Jollyness 1.0 theme has a problem in Wordpress 3.9.X section menu, when you add one or more sub menus, the main menu option goes with the ”#” and not follow the link, how do I fix this?

shinetheme

Hello GaboIntriago,

You can send to us your FTP + WP admin to our support system or email contact@shinetheme.com we can check for you.

Thanks

  • Has been a member for 0-1 years

Hi! The Jollyness 1.0 theme has a problem in Wordpress 3.9.X section menu, when you add one or more sub menus, the main menu option goes with the ”#” and not follow the link, how do I fix this?

shinetheme

Hello GaboIntriago,

You can send to us your FTP + WP admin to our support system or email contact@shinetheme.com we can check for you.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

Can we add our custom font to the theme.. we would like to add http://allfont.net/download/p22-corinthia/ this font for the headings of the site… Please let us know where to add the code…

Thanks

Default-user

Hi, can you please help us, how to add custom fonts to the site, its really very important for us… Thanks

shinetheme

hi narmadatech,

You can send to us your FTP + WP admin to our support system we can help.

Our support system: http://support.shinetheme.com

Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Italy
  • Sold between 100 and 1 000 dollars

Hi,

Whene I visit the option page, i can’t do nothing. The page is always white.

I just reupload all theme files and wordpress files.

Can you help me?

shinetheme

Hi sparkinweb,

Yes you are welcome. Could you send to us your URL and CPanel/FTP + WP admin we can check for you.

We can’t check your site without your link URL. If you open a ticket here – http://support.shinetheme.com – we can give you directions how this can be accomplished.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there. I’m thinking about buying this or another theme for my website but I see comments that it is a bit slow to load and effectively, to do a test with the tool: http://tools.pingdom.com/fpt/ # / eiwfMD / http :/ / shinetheme.com / demosd / jollyness / yes it is slow, please if you could say about it to try to clarify my doubt. thank you very much

shinetheme

Hello sagitalain,

Thanks for ask us this question.

Because we make it for multipurpose caused that have many page and it also dependent on quality of images

This is the Tip you can refer for Speedup the site: http://premium.wpmudev.org/blog/5-quick-ways-to-speed-up-your-wordpress-site/

Hope this help.

Thanks

  • Exclusive Author
  • Has been a member for 0-1 years

Hi sparkinweb,

We can’t check your site without your link URL. If you open a ticket here – http://support.shinetheme.com – we can give you directions how this can be accomplished.

Thanks.

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