59 comments found

I have a lot of problem with your theme!

When i install aq page builder, shine page builder uninstall automatically. And when i install shine theme builder aq page builder uninstall automatically.

I cann’t do anything with this theme.

Is it possible to have my money!!!???

shinetheme

Hello duckroulien,

At first you should read our documentation for get more info how to install.

If you still can not install it we can help. Just send to us your FTP + WP admin on our support system: http://support.shinetheme.com

Thanks

Build with Page Builder (Drag and Drop layout)

When will you be incorporating Visual Composer into this theme instead of your generic page builder??? There are a lot of custom add-ons to visual composer and its become very popular. In fact itsall I use now. I really like this theme but I need it to be compatible.

been waiting for support / help ….In what file can I edit the TOP “Header Cart” ?? Where did says “0 Items”

DONT UPDATE THE PAGE BUILDER!

why does the main menu in header have a white background? im using the dark style, is there a fix for this?

waywicked

the custom css box in the theme options isn’t even active, nothing i add in there actually shows up on the site

shinetheme_support

Hi waywicked,

Could you give us your FTP + WP admin via contact@shinetheme.com or our support system at: http://support.shinetheme.com we will check for you.

Thanks.

I have bought this theme and uploaded using FTP. all seemed okay. went to activate in wordpress and I got the error: Parse error: syntax error, unexpected T_VARIABLE in /var/sites/s/scghk.com/public_html/wp-content/themes/Jollyness/framework/Custom-Metaboxes/init.php on line 1

Can you please resolve this.

shinetheme_support

Hi fluerentzu,

Could you give us your FTP + WP admin on our support system at: http://support.shinetheme.com we will check for you.

Thanks.

SolPal Purchased

Hello, do you know why would the search does not work? I tried it on your demo site and it does not work either.

shinetheme_support

Hi SolPal ,

Could you send to us your wp-admin + FTP account to check this trouble via email: contact@shinetheme.com?

Thankyou.

Some issues potential purchasers need to be aware of… I would recommend these problems be addressed in your next update:

1. When you install the supplied theme & child theme zip files, there is an error in the style.css for the “template” entry (should be “Jollyness” and not “jollyness” – the problem gives an error and disables the theme)

2. When you install and activate the required plug-ins, the Aqua Page Builder plugin 1.1.2 says it needs to be updated to 1.1.4. DO NOT UPDATE THE PLUGIN! It removes just about all functionality of the Page Builder.

shinetheme_support

Hi electris,

We got this trouble, thank you so much about this comment. You shouldn’t upgrade the Aqua Page Builder plugin to 1.1.4. It will lost all functionality of the Page Builder which we customized!

Best regards.

electris

I have major woes with this theme. The “Tabs & toggles” feature in the 1.1.2 page builder seem to completely break the site layout. Some other elements such as the “About services” do not seem to follow their own customization options in regards to # of items/columns shown. There seems to be no rhyme or reason to how elements are resized or when or how columns are used and whether they work properly.

Please consider adding Visual Composer rather than this customized Aqua Page Builder!

As it stands, I will have to stop using this theme for my client’s website and purchase another theme.

shinetheme_support

Oh..all your trouble, could you send to us via email: contact@shinetheme.com? We want to give you the priority on supporting.

In present, we can’t add Visual Composer to this template.

So sorry for this inconvenient!

We updateded the aqua-page-builder plugin and lost all our work. how can we restore the working version? please help

shinetheme_support

Hi em-cultuur,

You should’t update this plugin. Please delete present Aqua version and install it again with version 1.1.2. If you can’t do by yourself, please send to us your wp-admin account to email: contact@shinetheme.com, we will help you resolve this trouble.

Thankyou.

In the page builder, some of the blocks do not allow for html code in the content. Using the “our team” block I want to link the written content to another page, but using regular code does not allow this. Do you have a simple solution?

Default-user

Thanks. I will email you that info. I guess it would be nice just to have a button at the bottom of the team members content that links to any page we want. On the home page its nice to have a short bio, but then link to a page that may have their full resume. So in reality I do not need html code capabilities, just a section I can add a URL to link to and a button that goes there. Let me know if that is possible to create something like that?

shinetheme_support

Yes, Of course!

We will help you resolve this problem.

Default-user

I just sent you an email with the info you requested. Please discuss in the email if you have any questions, and thanks for your help!

parky Purchased

Hi I have installed your theme.

But when i go to page builder even after importing demo data. There is on a few available blocks: Text, Column, Clear, widgets, Alerts, Tabs & Toggles, thats it. Alyhough in your docs there is a lot more and i would need these.

I assumed the problem, was because i was using Aqua page builder 1.1.4 i cannot seem to find an earlier version, if this is even the problem, can you help please.

shinetheme_support

Hello Parky,

Thanks for contacting with us.

You can post a ticket on our support system: http://support.shinetheme.com our supporter will help.

Thanks

shinetheme_support

So please give us FTP + WP admin on the ticket we can help you install if you want.

I’ve tried importing demo data files and some of them want let me import the file not sure whats wrong with the files. Please fix!!!!

  • http://cultivatedproductions.com/client/Bespro
  • shinetheme_support

    Hi Cultivated,

    Could you send to us your wp-admin to help you import demo data via email: contact@shinetheme.com.

    Thankyou.

    Default-user

    ive tried to sent and its not work

    parky Purchased

    Hi, i have logged in to your support forum and have trie4d to send the below requests, but won’t send, could you help with below please:

    Can you please tell me exactly where and which file i can edit to change the logo size, tel & Email size in header. (i know that the size is fine, but client is insistent).

    Also i need to expand the footer length as it stopped a third of the way across and has created a new line.

    Please respond asap, as i would like to get finalised by tomorrow, thank you again.

    shinetheme_support

    Hi parky,

    If you want to change size of logo and other, you can change it in file style.css or send to us your wp-admin via email: contact@shinetheme.com, we will help you resolve as soon as possible

    Thankyou.

    parky Purchased

    Also, how do i add a tube video as content?

    shinetheme_support

    Hi parky,

    Which part you want to add tube video?

    parky Purchased

    Hi,

    Is there a way i can make the ‘services with border’ boxes’s links to specific pages, as i have found people click on these thinking they are going to a page for more information.

    Assistance appreciated, thanks

    shinetheme_support

    Hi parky,

    Please send to us this requires via email: contact@shinetheme.com or our support forum: http://support.shinetheme.com/ We will help you add this function.

    Thankyou!

    hello,

    This is a moment I was testing free themes and I ended up buying the web   . Only there was something I did not understand is that when I install a theme, it does not match the demo. I can not find all the basic structure that I could then change course. It is empty. Well I understand that the purpose of the game is to be able to change the theme without the content is deleted, otherwise each change of theme, it would encode the contenu.tongue

    But how does one go from a full demo (with all menus, slider, ...)? Thank you in advance have a nice day

    shinetheme

    Hello benoitavet,

    Thanks for contacting us.

    If you need help you can send a ticket on our support system at http://support.shinetheme.com with FTP + WP admin our supporter will install this theme help you.

    Thanks

    Hello! I’m really disappointed in this site template the demo files do not work and I’ve yet to get any real help! The support for this template is not getting back to me in a timely matter. Please advise!!!!!!!!!!

    shinetheme_support

    Hi Cultivated,

    Did you post a ticket in our support forum before? If you did but still got any help, please send to us your wp-admin account + Purechase code via email: contact@shinetheme.com . We want to check and help you resolve this trouble.

    Thankyou.

    Please advise me how to import data. Thank you

    shinetheme_support

    Hi bconnesso,

    Did you get trouble while import? Could you give us your wp-admin account + Purchuse code via email, we will help you as soon as possible.

    Thanks.

    laperez Purchased

    Hello, Shinetheme

    I had viewed a “Live Preview” of your “jolliness” theme, but I can’t seem to view it anymore. Is it still for sale? Please reply soon, and thank you in advance for your response.

    Kind Regards

    Default-user
    laperez Purchased

    I was hoping to purchase this theme today, please advise.

    shinetheme

    Hello laperez,

    Its Ok now.

    Thanks for purchased our product. If you need any help we have support system here: http://support.shinetheme.com

    Thanks

    Default-user
    laperez Purchased

    Thank you. I’ll be sure to contact you should I have any questions.

    Cheers!

    L.A. Perez

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