2337 comments found

GiorgioM Purchased

the admin panel theme crashes only Safari….

help please?

jegtheme

hi GiorgioM, can you try to access backend on another browser?

GiorgioM
GiorgioM Purchased

It works with Firefox, only Safari crashes

jegtheme

Thank you for your notice. i will try to check on safari. and find any problem related with it.

Hi,

My client purchased this theme. I read your other comments that embedding vimeo is not possible in front slider but those comments were old.

So at this point of time, is it possible now or still not possible in any way ?

Thanks.

jegtheme

hi gauravpadia, we are not yet implement those feature on jphotolio. embedding vimeo will need to pay to remove those vimeo player list.

Thank you

Ikyo Purchased

After 2 years of upgrade, child theme is always soooo hard to install, date format are in english form and the contact form is hard to upgrade unless being a dev. Quite a waste concerning a quality theme like that.

jegtheme

hi ikyo, may i know which date do you mean? don’t you able to change date from wordpress admin setting?

and yes this themes is very old. if you need custom contact form, you can use default page instead using contact template.

Thank you

anian25 Purchased

In the porfolio when clicking a gallery how can I then make the photo go fullscreen this used to work but no longer does…

site is here http://photoboothgta.com/portfolio/

jegtheme

hi anian25, please update your themes to latest version (4.5.8) after that go to jphotolio admin panel > page setting > portfolio. you will just need to check option Use Flexslider instead of fotorama on portfolio

Thank you

Macubero Purchased

Hi, Everithing was Ok, but about one month ago I’m suffering also that problem about Vissual Editor. We can’t use Vissual editor. Nothing appears, text or icons bar At the same time I can’t make the preview. It says something like ‘I don’t have the grats for making drafts previews’. In spaninsh: “No tienes autorizaciĆ³n para previsualizar borradores.”

We are running WordPress 4.0.1 To fix it i’ve done: - I’ve confirmed we haven’t got checked ‘Disable Visual editor’ at profile editor. -I’ve also disabled plugins -I’ve also cleaned cache -i’ve tried with more than a browser

What can I do?

Thanks in advance

jegtheme

hi macubero, no its not. please read this article instead for more detail explanation. https://help.market.envato.com/hc/en-us/articles/202821510

Thank you

Default-user
Macubero Purchased

Thanks Jegtheme, I’ve upload 4.5.9 theme (site is was in 4.5.3) and the activated the theme , and YES!!! now Visual Editor is back!!:).

But with the new theme I loose previous configurations (at least the menus of 4.5.3 version) Is there any way to update the theme but without loosing previous configurations?

Now I have both themes 4.5.3 with the setting but without Visual Edit and 4.5.9 without settings and Visual Ed.

Thanks

jegtheme

hi Macubero, you will just need to reassign the menu. next update you won’t need to change it again. from version 4.5.9, we globalize themes name.

Thank you

Macubero Purchased

Multi-language support, Hi, We are using Jphotolio WP and we are really satisfied about the theme and the support. Now we are facing adding our site multi-language support. I saw Qtranslate plugging but I’ve read that Jphotolio includes such kind of capabilities and WPML support. It seems that Qtranslate is not compatible with Jphotolio WP theme, right? If we use the Jphotolio capabilities, dO we need to pay any extra licensing (for instance WPML licensing)

Thanks in advance

jegtheme

hi macubero, yes WPML is separated product than our themes. so you will need to buy it also.

Thank you

Default-user
Macubero Purchased

Does jPhotolio works well with Qtraslate?

jegtheme

hi Macubero, i never try qtranslate into our themes. but you can try it. as you already know that we are not supporting third party plugin outside that what we suggested / available during your installation process.

Thank you

when I load the image gallery on smartphones writes:the requested content cannot be loaded. please try again later.. What should I do to run..www.christianmilotic.it

jegtheme

hi studiovita, from what i search on google, its problem with javascript plugin named “fancy box”. and we not include those plugin into our themes. you may want to disable those plugin. it will fix your problem.

Thank you

is it possible to buy the photo used in this template? i am thinking to buy it, but i need the photo too, is that possible?

Thanks P.s. Sorry for my english.

jegtheme

hi echelonvalde, unfortunately we are not include image into download themes.

Thank you

MartinEA Purchased

Hi Jegtheme,

I just noticed that if I got to my page sitemap:

http://www.mgiddings.com/html-sitemap/

and click on the links to the front sliders they return a 404 error. I just checked your website and it does the same.

Can this be a fixed please?

Thanks,

Martin

jegtheme

You are welcome martin :)

Default-user
MartinEA Purchased

I think I’ve had too much wine tonight, I can’t type “Jegtheme” I had better check the website in the morning in case I’ve done something daft!

Thanks again.

jegtheme

haha ok Martin. have a good rest :)

bdream Purchased

Hello I buy this theme but the audio not work what I need to do for the audio play icon appears but no audio

jegtheme

hi bdream, try to check again if you link the file right. most of time its go to WordPress page instead of file it self. you should link it to the file (not WordPress page).

Thank you

Hi Jegtheme,

We are using your theme for a while now, but only week ago, we start to have a problem with the Contact Form. When trying to send an e-mail through the contact form the message appear : “fail to send a message”

The e-mail itself is coming through to our server on ipage, but that message is confusing for whoever wants to contact us.

www.youandme.ie

Could you please advise

Regards Barry

jegtheme

hi barycjusz, it seems you actually able to send the message. but because smtp debuging is turned on, it causing some kind of problem. try to disable it.

please go to jphotolio admin panel > contact – email detail > smtp config > Enable smtp debuging (turn this option off)

Thank you

Default-user

I have disabled smtp debuging and it seems to be working now. Brilliant thank you very much for your help. I know it’s early but anyway Happy Xmas for you and your team.

jegtheme

Thank you barycjusz :)

rscale Purchased

Hi there,

I have a problem with the contact form. It says it has been sent, but no email is delivered. I don’t use SMTP. Can you help me out? Thanks!

jegtheme

hi rscale, if you don’t use SMTP so you using your server mail right? if that so, you should ask your server administrator about this issues.

Thank you

Default-user
rscale Purchased

A bit easy don’t you think? Contact Form 7 works just fine in delivering mails, so looks to me like a technical issue with theme/plugin. Can you take a look? Help is appreciated.

jegtheme

hi rscale, can i take a look at your page? i will need to find out what is the problem. also

FYI, if you don’t use our SMTP, you will be directly using php mail which is configured from your server. (i also use this one and i have my own mail server for this case). Most of time if you unable to send / receive email using php mail, the problem is because mail configuration. so it must be not a themes problem.

also can you create me contact form 7 page to send the email? i will need to take a look.

Thank you

Hi how do i remove the admin and date from pages?

jegtheme

hi keithflaherty2, you can check Hide page meta (enable this option) from admin panel.

Thank you

Please in the insert Portfolio gallery, which is the Portfolio ID? how do i know the portfolio ID

jegtheme

hi cutejeff, can you please login using account that buy this themes first? i will try to help you to fix the problem once you login using account that have buyer badge.

Thank you

cutejeff

thanks, i will tell my client to.

jegtheme

you are welcome

Hello.

Could you please provide me the dummy files?

buzzybuzzy@live.nl

Thanks in advance

jegtheme

Hi Colin,

I just sent it. Please check you inbox.

Thank you

Hi, im trying to use ilight box but there is something in the theme that is stoping it, ive used the wordpress standard themes and there fine so there must be a light box feature in the template, how do i disable this? thank you. www.laurenocarroll.com/my-work

jegtheme

hi keithflaherty2, can you login using account that buy this themes?

Thank you

I’m trying to use a PNG with transparency for my feature image on my pages but the background of the image is showing up as black instead of white. What can I do to make the transparent image have a white background?

Here’s an example page: http://www.houseofmayabridal.com/maya-couture-on-main/

Thanks!

jegtheme

hi christopherprewitt , can you upload JPG file instead? it seems wordpress will translate png background as black.

Thank you :)

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