An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by jegtheme

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from jegtheme:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Unable to install the themes, missing stylesheet

Where i find the documentation

When you download the file, you will need to extract those zipped file. you will get documentation folder and find file named as index. Double click those file, and Documentation will show on your browser.

How to change curvy header & footer with straight header & footer in demo site.

in packaging there is folder named navigation. you can find 2 file header.png & footer.png. you will need to upload those image to Style / Color Option > General > Header Background for header & Footer Background for footer.

Music keep restarting

You will need to curtain effect on : Jphotolio admin panel > General Setting > General > Enable Curtain Effect.

Unable to send email using SMTP Setting

  • make sure that your server able to hit google server, you may need to contact your server administrator and ask him if your server able to ping google mail server.
  • make sure you able to send & receive message from your google mail / google aps account.
  • Don’t use your own email as email sender. you can create some account named as noreply@yourdomain.com as email sender. you may not able receive email because google prevent user from sending email to their self.

How to optimize image & what size that fit on front slider?

please take a look at our buyers article about how to optimize image and what size to be considered on front slider :

http://www.diamondphotography.org.uk/seo-for-wedding-photographers-image-optimisation/2013/01.html

Author give me some css code. where i need to put it?

Go to JPhotolio admin panel > Style / Color Option > Additional > and put your those css on Additional CSS box

on page / blog post, when creating gallery and click it to zoom, it will only show close button not image. how to fix it?

when you creating image gallery for your post, take a look at “ATTACHMENT DISPLAY SETTINGS”, and find Link to, those value must setted to mediafile instead of attachment page.

How to setup password protected portfolio

When you creating / editing portfolio item, on right side you will find box named as Publish. click Edit on Visibility, and Choose Password Protected, and fill your password.

How to give alternate text bellow navigation menu.

When creating menu, on top right side, click screen option, and check description (Show advanced menu properties). Now click your menu, and fill description textarea box.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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