An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Unable to install the themes, missing stylesheet
please take a look at this article : http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
Where i find the documentation
When you download the file, you will need to extract those zipped file. you will get documentation folder and find file named as index. Double click those file, and Documentation will show on your browser.
How to change curvy header & footer with straight header & footer in demo site.
in packaging there is folder named navigation. you can find 2 file header.png & footer.png. you will need to upload those image to Style / Color Option > General > Header Background for header & Footer Background for footer.
Music keep restarting
You will need to curtain effect on : Jphotolio admin panel > General Setting > General > Enable Curtain Effect.
Unable to send email using SMTP Setting
- make sure that your server able to hit google server, you may need to contact your server administrator and ask him if your server able to ping google mail server.
- make sure you able to send & receive message from your google mail / google aps account.
- Don’t use your own email as email sender. you can create some account named as email@example.com as email sender. you may not able receive email because google prevent user from sending email to their self.
How to optimize image & what size that fit on front slider?
please take a look at our buyers article about how to optimize image and what size to be considered on front slider :http://www.diamondphotography.org.uk/seo-for-wedding-photographers-image-optimisation/2013/01.html
Author give me some css code. where i need to put it?
Go to JPhotolio admin panel > Style / Color Option > Additional > and put your those css on Additional CSS box
on page / blog post, when creating gallery and click it to zoom, it will only show close button not image. how to fix it?
when you creating image gallery for your post, take a look at “ATTACHMENT DISPLAY SETTINGS”, and find Link to, those value must setted to mediafile instead of attachment page.
How to setup password protected portfolio
When you creating / editing portfolio item, on right side you will find box named as Publish. click Edit on Visibility, and Choose Password Protected, and fill your password.
How to give alternate text bellow navigation menu.
When creating menu, on top right side, click screen option, and check description (Show advanced menu properties). Now click your menu, and fill description textarea box.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.