37 comments found

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

and i can not make any purchase on internet explorer 8…

dtbaker

Hello,

Please check the FAQ to see if this solution helps: http://themeforest.net/item/jump-eco-html-slider-single-product-shop/faq/476282

If it doesn’t please send in a support ticket with a link to your website so we can investigate further.

Thanks, dtbaker

  • Australia
  • Community Moderator
  • Elite Author
  • Author had a Free File of the Month
  • Most Wanted Bounty Winner
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Contributed a Blog Post
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+10 more

Hello and welcome to the discussion forum for the Jump Eco HTML Template. Please read this before posting a comment!

We hope you enjoy this template!

Support Requests:

Please send support requests to our dedicated support website by following this link: http://support.dtbaker.com.au/support-ticket.html We cannot answer support requests if you ask them here.

Thanks!
dtbaker

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

I submitted a support ticket

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi there!,

I submitted a support request more than 2 months ago and got a response that the team will work on the issue.

I still haven’t heard back since ??

I’ve come back because I really want to use this site but it’s pointless if it doesn’t work in IE.. that’s half my customers. Please help, it’s such a shame if I can’t get this resolved since it’s such a beautiful template!

Thanks.

dtbaker

Hello,

Please check the FAQ to see if this solution helps: http://themeforest.net/item/jump-eco-html-slider-single-product-shop/faq/476282

If it doesn’t please send in a support ticket with a link to your website so we can investigate further.

Thanks, dtbaker

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi It has been 10 days now, and i have not had any reply about the Internet explorer problem…

dtbaker

Hello,

Please check the FAQ to see if this solution helps: http://themeforest.net/item/jump-eco-html-slider-single-product-shop/faq/476282

If it doesn’t please send in a support ticket with a link to your website so we can investigate further.

Thanks, dtbaker

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi Thanks for the reply, This solved all the problems I had

1- Form is working fine in explorer 2- Animation is working fine 3- LightBox effect working now !

Thanks a lot

I think ther eis a conflict with javascript, you should change the title of the issue, it is not only an animation problem, when you fix it it also fix the order form and other problems,

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, is it possible to add icons instead of text in the menu? Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom

hi there, I’m building a site that want a teaching page so would strip the buy now away, my question is. the pop up graphics that are with this if i drag and drop them into photoshop the originals and edit them to my design and use them like that ?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Its telling me after uploading it onto wordpress:

Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description Download Stylesheet is missing.

dtbaker

Sorry this template is not a Wordpress theme. If you wish to use a theme in Wordpress please purchase a theme from the Wordpress category located here: http://themeforest.net/category/wordpress/

Thanks,
dtbaker

  • Bought between 1 and 9 items
  • France
  • Has been a member for 2-3 years
eric1969 Purchased

Hi, i strongly recommand this template, very complete, and with a good documentation in comparaison with others.

But, i’ve a problem with the email purchase button : nothing happen and i don’t receive the email. The “paypal button”, the “contact form” and “question support” works anyway, then i don’t understand what’s wrong. I suppress the google button, that’s all.

Please check my page here : http://terrap.epeconseil.fr/#buy_now

dtbaker

Hello,

Thank you, glad you like the template.

Please submit your question to our support system and we will provide a solution to the email button problem: http://support.dtbaker.com.au/support-ticket.html

Thanks,
dtbaker

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
nmillctv Purchased

This is a fun template! Loving it! One ?: On mobile devices the nav bar does not move down when the page jumps to various sections. Is there a fix?

Thanks again!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is this template only available in these three colors?

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 2-3 years

any plans on making this a WP theme?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
fotiosxp Purchased

Hello i already bougth this template i want to know if its posible to program this to view it like a normal template not like a landing page, i want to use it conserving all the effects but in horizontal mode, to navigate using the menu buttons and let the content in the first view, if i can pay for the re programing i will, thx waiting your fast answer.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dstop Purchased

Hi I am new to this website design thing, I really liked the look of your theme I purchased it. but later realized that I need it in word press format any possibility I could get a refund?

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

I know you’ve worked hard on the theme and with great results.

Is it possible to do the site in different files instead of the one?

home -> index.html gallery -> gallery.html about -> about.html

And do a more static transition between pages.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Turkey
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