An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, dtbaker, will respond to buyers’ questions and provide limited support through their own support system.
This author is away and may not respond to support questions until they return in 1 day.

Additional information from dtbaker:

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Frequently Asked Questions

Shop or Animations do not work in IE8

Open the file js/dtbaker_animation.js and go to about line 71 where you see this code:
change it to this code:
Then Shift+Refresh a few times to see if that helps. If that still doesn’t fix the code, open up your index.html or header file and look for this code on about line 37 & 38:
{class:'.main_box_bg_left',image:'images/eco/leaves_left.png',animation_from:{marginLeft:0},animation_to:{marginLeft: -121},time:600},
{class:'.main_box_bg_right',image:'images/eco/leaves_right.png',animation_from:{marginLeft:475, marginTop:-438},animation_to:{marginLeft: 595,marginTop: -331},time:600}
change it to this code:
{'class':'.main_box_bg_left',image:'images/eco/leaves_left.png',animation_from:{marginLeft:0},animation_to:{marginLeft: -121},time:600},
{'class':'.main_box_bg_right',image:'images/eco/leaves_right.png',animation_from:{marginLeft:475, marginTop:-438},animation_to:{marginLeft: 595,marginTop: -331},time:600}
(ie: change both class to 'class')

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.