5097 comments found

Is there any way to have an image open up to a lightbox with video? Thank you!

Default-user

basically meaning, can the fall back image for a video have a play button that opens up a lightbox to play the video?

ChristopherAmirian

Hi there,

No unfortunately it is not possible at the moment.

Kindly please add this as a feature request here:

http://support.artbees.net/support/discussions/forums/1000197562

Thank you.

LMH86 Purchased

Hi there

How do i remove the “Powered By Visual Composer” generator tag in the page info, its the only thing that is giving away that the site is using WordPress.

I went to the visual composer page and the code they give to add to the functions.php file just gives me a syntax error in the front end, please advise. thanks

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase
Hello.

Before buying I have a question.

The client wants a background picture to full screen + text slide + social buttons

Can I do that? http://s31-temporary-files.radikal.ru/c4e1fefe993749a48d5e301598cd1608/-88693455.jpg

ChristopherAmirian

Hi there,

You can use Edge one pager for full width/height background image.

For sliding text you will need to use Layer Slider or Revolution Slider plugins which are embedded to theme and you do not need to buy one.

And yes social icons are available.

Thank you.

thebullet Purchased

Since the last update, edge slider in vertical mode does not work.

Regards TB

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase

Hello,

I have a slightly odd problem: When I add social media icons to the header through the theme options social networks, and load my website, they appear for like one second and then disappear. So basically the icons show first correctly but then they vanish. Why is this and how can I make them stay?

ChristopherAmirian

Hi there.

Please ad the code below into theme options -> advanced -> custom css:

body .header-section.hidden { visibility: visible !important; opacity: 1 !important; }

body .mk-header-right { z-index: 999; }

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees Support Desk

Knowledgebase
HI there. I’m interested in your theme! Need to know if your framework can make popup tooltip notifications (counters) for main menu like this? http://puu.sh/geIu8/7d27a06758.png
ChristopherAmirian

No unfortunately it is not possible to do such a thing with Jupiter.

Thank you.

Alexblu Purchased

hi, i dont know whats not working… looked through all the comments but cant find the answer. I used the Ganymede template and there is no way i find the toolbar option! It is erased from the header style options! In appearance->general->header it is also not there… where is the trick?? thanks for helping out

ChristopherAmirian

Hi there,

Yes that is the case, we do not have Header Toolbar functionality for header style 4. But in new version we added this functionality. So please update Jupiter to version 4.0.9 and it will be there.

Thank you.

waynep16 Purchased

We built all of our sites using the “page section” button but now all the pages are broken and we cant edit page section boxes?

I have posted a ticket but maybe you have a quick solution?

ChristopherAmirian

Please follow up this from its respective ticket as we do not have any clue at the moment and our support staff are better candidate to help you on this matter.

Thank you.

Hello,

I´m using header style no 4 (on the left side) but I would like to make the header a bit narrower. I tried to adjust header height but it only decreased the content size inside the header, but did not decease the width of the header itself. So, is it possible to change the header width in header style no 4?

ChristopherAmirian

It can be achieved via custom css.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase
mesheen Purchased

Hi could you tell me the settings to achieve the grey colored map on your demo for the advanced google map… color|saturation|lightness …. mine is coming out grey and red :/

ChristopherAmirian

We do not have access to our backend from here to help you on this.

Please open up a new ticket in our support system and give the URL of demo and then our support staff will help and give you proper options needed.

Thank you.

Artbees Support Desk

Knowledgebase
truckmount Purchased

How can we change the main folder and child folder name without the site breaking? Dont want some ppl knowing what theme we are using.

ChristopherAmirian

It is possible but most probably you will lose the widgets that you have set into the different widget areas.

Thank you.

Default-user

Ok and how do you change the jupiter name from the pages/posts jupiter options to something else?

ChristopherAmirian

For that you need to delve into the code and change things from PHP file.

Please consider that we do not support customization as our free support policy but you are welcomed to use a service like codeable.io for that.

Thank you.

Hi there, The edge slider is broken since 4.0.9 update.

artbees

Hey there,

Please clear your browser cache and check again. We have tested this version in multiple devices and browsers (4 testers) and all worked fine. Its most probably due to your browser or server (CDN) cache.

Thanks

hctrgrc Purchased

Hello, I’m using the Himalia template & I love it but I don’t find how to: A) Edit the aside main menu (logo, text, background color and the social networks logos) B) Remove the floating back to top icon C) Remain the transparent header of the very beginning even when it’s displayed in mobile devices (I tried to edit the Site Width & Responsive settings but it doesn’t do what I want) Thanks in advance (:

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase
ktango Purchased

Where do we find the release notes for 4.0.9 update? Can we upgrade woocommerce now?

artbees

Hey there,

Here you are : http://goo.gl/699EAG

Yes you should update to Woocommerce V2.3.5 once you upgraded to Jupiter V4.0.9

Thanks

Default-user
ktango Purchased

THANK YOU SO MUCH!!

ketok Purchased

Main Menu item gutter space has no effect on the Center aligned Header Styles 2 option since upgrading to 4.0.9

Social Media icons on the header have vanished as well. (square rounded)

help please

ChristopherAmirian

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.

Thank you.

Artbees Support Desk

Knowledgebase

As several others have commented, Edge Slider is definitely broken since 4.0.9 update, at least in the Sinope theme (I’ve cleared caches and looked in Chrome & Safari). Check out your own website: http://artbees.net/themes/jupiter/sinope/about/

It no longer fills the whole screen.

ChristopherAmirian

Thank you for informing us we will follow up.

ringrave Purchased

Hi,

I have produced a site with jupiter on my dedicated server. since I moved it to my client server, all images that are cropped or circle are broken ! when I try to delete the shortcode within VC and insert it again, still get a broken image. everyrhing works fine though if i insert images without cropping or circle effect. I get weird numbers on my image file : e.g. : http://www.green-paysages.fr/wp-content/uploads/bfi_thumb/green-developpement-durable-e1416993432863-m5ij77efjs5mu4wmds8chq6efu5vpt425x28gw75oo.jpg

e.g. of broken images :

http://www.green-paysages.fr/nos-expertises/

And circle image in accordion :

http://www.green-paysages.fr/nos-engagements-pour-un-developpement-durable/

I am running the latest jupiter and VC versions.

Thanks !

ChristopherAmirian

This is most probably a cache problem. Please clear your Browser/Wordpress/Server cache.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees Support Desk

Knowledgebase
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