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I am looking for a solution for using the Spotlight blog element to display a full blog. Right now it seems to be limited to 16 posts, can you confirm?
I have an open ticket but nobody has given me a solution yet
Ticket number 18623
We will follow up the ticket. Thank you.
How to get rif off the mobile responsive menu (burger) on tablets?. I would like to see the regular menu displayed.
Please go to theme options > general > general settings and set Main Navigation Threshold Width to a value which will be smaller than your tablet.
For follow up questions please open up a ticket in our support system.
Question before purchase, is a dutch lang file available ?
No translation files are available. You will need to translate the theme yourself using this method:
first of all: Great theme. I have a question: I want to change the height of the header toolbar to 85px and place 2 images (an image left and an image right).
How can I do that? Or is it possible to add a banner with 2 images (left & right) over the menu?
Thanks in advance!
Unfortunately it is not possible to do such a thing in Jupiter. You can set the height of the header by going to theme options > general > header. For left image you can upload the Logo in theme options > general > favicons and logos, but no way to have another image at the other end of the header.
This falls into customization category and is out of our free support policy. But you can use our paid customization service for that:
Hi, Trying to reset password without success on your support site. Please help?
There is no user in our database with your credentials. Please kindly go to artbees.net/themes/ and sign up from scratch.
please go and look at the the pricing section on my website: http://www.listio.co.za/
You’ll see the first column’s spacing is not correct. For some reason whatever pricing table I put first it does the same thing. The table is longer and the button at the bottom isn’t centered.
Please can you assist me with this.
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Hi Jupiter team!
where I can change the background image displayed on the cellular and tablet, for now I get an image of Callisto default .
For the main background image for the whole site you need to go to theme options > styling > backgrounds
For per page ones you need to go to the page and see the same option inside Jupiter Styling Options.
First of all: great theme! We love it!
We would like to use some 5-second-videos within the Edge slider. Unfortunately the videos do not always start at the beginning which causes some kind of hard “cuts” when the video jumps back to start position (videos are about 5 secs, time between slides/videos is 3 secs).
We suppose that the video loops load initially with the slider and not with every single video slide. Is there any way to force video playback to start at 0.00 everytime the slides start over?
Thank you in advance!
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter?
Based on your ticket, you will normally receive a response within 24-48 hours.
Great theme and hands down the best support team!!
Thank you for your kind words
While the “Fullwidth Slideshow” covers the whole page on desktop, it shrinks down to a very narrow rectangular image on mobile, cropping the image as if the logo with white background is covering the most of the image. The logo is light/transparent on desktop view, but it becomes dark with white bg on mobile – which is not as important of an issue as the first one – how can i have a full-height or at least a bigger image on pages that have the fullwidth slideshow? Thanks!
Hello! I’m trying to utilize Responsive Lightbox for the Portfolio pages – https://wordpress.org/plugins/responsive-lightbox/ – as the default lightbox that comes with Jupiter doesn’t work well on mobile devices. I have a few questions…
1. Which lightbox does Jupiter currently use?
2. Is there a quick way to disable the Jupiter lightbox?
1) Fancy Box Lightbox
2) It is not possible to turn it off unless you do extensive customizations in JS file. This falls into customization category which is outside of our free support policy. You need to do it yourself or use our paid customization service:
Your support is broken. I set up account then could net get dashboard to show in any browser – needed api to register theme. Then I tried to set up new account – that wouldn’t do anything. Then I couldn’t log in to old. So I did a password reset. And that just refreshes the login page no password reset sent to me. So I am dead in the water. Can’t use support, can’t register my product, can’t use your product as registration is required to import demo.
Not sure what to do next other then ask for money back. Pretty frustrating after dishing out all that money for a theme that has BETA on the support menu. Maybe you should use the non beta support until it is working for all.
First of all please consider that reset password functionality sends the pass to your registered email.
Your username is associated with tca….@pa…..l.net email. We sent a reset pass to you. Also please consider that you need to clear your browser cache to continue the reset pas functionality.
If you still have problems please kindly send a private message to our facebook page facebook.com/artbees we will follow up.
Hello, I am using W3 Total Cache plugin and when I try to use Minify, it breaks the theme. Can you guys make it possible for minify to work, cause it speeds the site a lot. thanks
You should not use that functionality. We already do that in our theme. If you go to theme options > Advanced > Manage Theme you will see that the Minify option is there.
Yes it is possible. Please check the demo:
Great theme! I was wondering if there was an example or demo website that has bbPress installed? I am planning to purchase it, but would like to see how it functions as a forum.
Unfortunately there is no demo regarding bbPress functionality.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.