An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeFuse

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeFuse:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Are the demo images included?

No, the content is for presentation purposes only and it’s merely an example of how your website will look, but you need to use your own images.

Is the contact form working?

Yes, there is a contact.php in the archive that deal with the contact form sending, but you’ll need to upload your website on a server that has php installed in order to work. Don’t forget to change your email and name of your website in the contact.php file.

Is the RSVP form working?

Yes the same goes for the RSVP form, there is a rsvp.php file in the archive that is responsible for the RSVP form sending.

Is the theme responsive?

Yes we have built Just Married to be responsive, just resize your window to check the different resolutions.

Do you offer support for this theme?

Yes, we offer support exclusively on our dedicated support forum. We will not offer support here in the comments. We want to keep all support in one place because in this way we will be able to help you faster and more efficient and the forum will be easier to follow by others that might have the same question or issue.

Dedicated Support Forum Link

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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