473 comments found

Also, please addend my previous request.

I too have emailed this and another question to support 4-5 days ago, yet have not received any reply.

I purchased this theme based on the superstar support treatment it seems to get, so I hope that my email and question here can be addressed soon.

Thank you. William Ryan wryan@stress-freeliving.com
ShapingRain

Hi there. Perhaps you have used a wrong recipient address? We reply to all requests within 24 hours, usually much quicker than that. Please also ensure that no messages have ended up in your spam filter. You may wish to add info@shapingrain.com and support@shapingrain.com to your whitelist or address book to ensure that our messages reach you. We received the last message from you (using the email address you specified) on September 29, and you received a reply within 10 minutes. Please feel free to send you request again, to support@shapingrain.com. We would love to help. In fact we look forward to hearing from you again – and thank you for using JustLanded.

Default-user

Yes, I did receive that reply ultrafast - may I suggest you whitelist my email address? My company is stress-freeliving; often the free causes it to get caught in spam filters. I had/have checked my spam filters locally and on the ISP level - they are very lax in setup, and no, I did not get anything. I also used your direct link on your support page to send one of 3 emails in the last week. I VERY much APPRECIATE your efforts here. Thank you! (and I am learning just how good the theme is in allowing many different setups!!) Cab you send a test email to us - see initial support above - for example, do you have an FAQ page summarizing most frequent past support requests?

ShapingRain

Hi there! We did actually send an email to you a couple of hours ago, as a reply to your last message in September. We did not receive a reply to that one though. It is possible that your sender IP address is blacklisted some other issue with Zendesk or Google Mail is preventing your email from being delivered. We have not had any similar issues in the last two years though. I will contact you privately; I am also with Google Mail, so if there is an issue I should be able to figure out why Google does not like you…

Hi,

The theme is very flexible and awesome! Good job!

ShapingRain

Thank you for your feedback!

Hi,

Can we display the featured image on the blog list then not show in the post? I am continuing work on this purchased theme from a previous developer. Thanks.

ShapingRain

Hi there! Please contact customer support via support@shapingrain.com for your support questions. We provide free support there, 7 days a week and would love to help you as well :)

Hi there,

How would I be able to have two call to action buttons?

You have “Buy Now” and “Learn More” but I can’t find the option to do that in the theme options. I just see the call to action options which is for one button.

Thanks, Chad

Edit: Nevermind, found it. :)

ShapingRain

Hi there! Glad you found a solution. If you need assistance in the future, please email support@shapingrain.com where we provide free support, 7 days a week. We would love to help you get the most out of JustLanded :)

Hi! Is there anyway to put a content blog ABOVE the logo/slider banner area? I would love to have a great declarative comment at the VERY top of the page.

ShapingRain

Hi there! That’s an interesting idea. Please contact customer support, perhaps they can help you with that: support@shapingrain.com

I don’t normally post comments but this is hands down the best theme I’ve ever tried and I’ve tried hundreds! Thanks for this, you’ve just made my life a lot easier!!!!

ShapingRain

Well thank you so much for these kind words! You put a big smile on our faces!

royterry Purchased

Quick question please: I am using Banner media set to slider. Can I make the links on those images open in a new window? (They don’t belong to my site!)

Thanks, Roy

ShapingRain

Hi Roy! Please contact support@shapingrain.com & we will see what we can do for you :)

I’m trying really hard to find the flexibility in this theme. I’ve been working with it for a couple of hours and all I find is a bunch of element boxes that are either on or off. THAT is the flexibility? A button is on or off and it always goes in the same place if it’s on. It can be different colors but you can’t move it. Where is the visual representation of what I am building and where things go. I have to do trial and error to try to figure out what parts equal what locations? I’m really not following the value of this for “custom” landing pages. I don’t find ANYTHING custom about any of this. It’s extremely cookie-cutter. Maybe for a newb, this provides lots of “options” but for a designer it really seems like one big rubber stamp and a bunch of pots of ink. Would anyone like to try to help me understand how to get “custom” landing pages out of this?

ShapingRain

Hi there! Your experience seems to be very different from that of most of our customers, and I am afraid I am having trouble following most of what you are describing there. You may not have the need for multiple custom landing pages in this theme, but others do. I am afraid we do not provide customer support through the comments section, but we would very much like to help you get the most of our product and connect you with our designer if you have something that you cannot make sense of. Please contact customer support if you need assistance, via support@shapingrain.com :)

Cancelled

And why does it appear that I can’t use Visual Composer?

ShapingRain

You can, though obviously Visual Composer was not designed for any specific theme, so you would not be able to use our pre-designed landing page blocks with it. Please contact customer support via support@shapingrain.com if you need assistance with that. As always, we would love to help.

Hello,this theme integrate with mailpoet.com ? can you let me know the list of email provider which works for this theme?

Regards

ShapingRain

Hi there! JustLanded supports third party providers that enable submissions from external HTML forms. That applies to our officially supported services MailChimp and AWeber, but many others work with modifications to the form code that these providers issue to their customers. If MailPoet allows external submissions that way, it should work as well. If you would like us to test a particular code, please contact support@shapingrain.com and we would be happy to do that for you :)

I’m trying to add multiple testimonial boxes and I see you were able to do it on the demo. I imagine that’s with shortcodes but I can’t find the attribute list for testimonial shortcodes anywhere. I tried title and subtitle but only subtitle worked and I don’t see the other parameters listed anywhere in docs or here. Can you help?

ShapingRain

Chris, we provide customer support via email only. Please feel free to amend your support ticket with those questions so we can keep track of them & get back to you quickly. Thank you. I will add the question to your ticket on your behalf now though.

And no, we did not use any shortcodes for our landing page demos. All of them were created using the interface only, but there are multiple testimonial options. I will explain that in more detail in your support ticket.

3rdstreet Purchased

Need to change the staff-view permalink. where do I change it so its universal for staff

ShapingRain

Hi there! Please contact customer support via support@shapingrain.com for your support questions. Please also provide a link to your project, so we can help you in greater detail. Thank you.

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