518 comments found

Having major issues with MailChimp integration. Do you have an easy to follow for dummies page? Can see where I get the URL from! Thanks!

ShapingRain

Hi there! Integrating MailChimp is actually very easy, and we would love to help you with that. Could you please drop support@shapingrain.com a message so we can get that sorted out for you? Thank you.

How can you use the tracking code for Google Analytics for the button? Do you know what we’re supposed to put in there so we can track the button effectively? Thanks!

ShapingRain

Hi there! We provide free customer support via support@shapingrain.com. Please feel free to contact support any time if you need any assistance, and provide a live URL to your site for reference as well. We’d love to help :)

A little help here, which profile allows for this – http://demos.shapingrain.com/justlandedwp/banner-wlarge-video/

I need to have the large video on the landing page,

Thanks

ShapingRain

Hi there! We provide support for customers via email to support@shapingrain.com and would love to help you with that. Please get in touch :)

I’m current using Genesis with a child theme which I like a lot in my blog.

However I’d like to use JustLanded for my landing pages. Would I need to change my whole blogs theme? Or install a separate wordpress installation in a subdomain to use it?

Or is it like a plugin that I can activate to use on certain pages?

Thank you.

ShapingRain

Hi there! This is a WordPress theme and must be installed as such; so in the case you describe you would either install a new instance for use with JustLanded or use the multi-site mode in WordPress to achieve the same. Please feel free to contact customer support via support@shapingrain.com if you have any further questions. We would love to help.

Really interested in this landing page theme. I have a question about the video layout option.

In the banner, can I have video on the left and click to call button on the right? I ask because when the a visitor loads this site from a mobile device, the video is the first item I want loaded into the banner and directly below the video I want my click-to-call button next. is this possible? Thanks in advance!

ShapingRain

Hi there! You can swap (left/right) the media (video/media/text) as required. If you have additional questions, please contact support@shapingrain.com – they can help! :)

I am looking to buy this theme, and I have a concern before that. I am already running a WordPress platform with a different theme. And I don’t want to touch that, instead use your theme for my landing pages. Can it be done?

ShapingRain

Hi there! This is a WordPress theme and must be installed as such. WordPress only supports one active theme. So in the case you describe you would either install a new instance for use with JustLanded or use the multi-site mode in WordPress to achieve the same. Please feel free to contact customer support via support@shapingrain.com if you have any further questions.

mukeshnuna

So let’s say if I create a sub-domain in my current cPanel, would I be able to use your theme with new WordPress installed?

ShapingRain

We have replied to your support ticket. Thank you for your interest :)

hi, i like the design, can i just copy and past the html code of certain page into my magento store, thanks

albert

ShapingRain

I am afraid we do not.

Default-user

i currently install wordpress for my magento store, if i want this template for another domain, do i need to install another wordpress in my server or i can use the one installed, can wordpress built multi stores like magento, thanks

ShapingRain

I am afraid we can only provide support for our own products. For general WordPress or Magento support, please use the appropriate support forums. In general, you will need a separate license for every domain, which applies to all themes sold on themeforest; and you can only use one theme per WordPress instance and would therefore have to create an instance of WordPress for every instance of the theme you would like to use.

Can I install one license of this theme on multiple sub-domains or sub directory on a single domain?

Like: domain.com/abc domain.com/xyz domain.com/123

ShapingRain

Hi there! The usual themeforest license terms apply, which require you to have a license for each end product (website), that is for each unique website that you build. You can contact Envato Support if you have any questions regarding their licenses: https://help.market.envato.com/hc/en-us/requests/new

How do I transfer the information in one landing page profile to another, so I can just change the payment method without having to redo the whole thing?

ShapingRain

Hi there! You can copy that information from one profile or landing page to another using the theme’s options panel. We provide free support via email, so please feel free to contact support via support@shapingrain.com, any time, in case you need assistance. We would love to help.

Default-user

Okay, thanks, Please check your email @ support@shapingrain.com because I just sent you an email. I need a resolution ASAP, if you don’t mind.

ShapingRain

We reply to all messages in order of receipt, but as soon as possible, and in your case in under 3 minutes. We treat all our customers’ requests as important. You actually should have received a reply before you wrote your reminder, so please check your spam filter for new messages :)

When i want to install and upload the zip file for the theme, which i downloaded first from installable wordpress file only, i get this error message anyway: The uploaded file exceeds the upload_max_filesize directive in php.ini.

why? should be an acceptable size ?

Default-user

Thanks. will do it by ftp then.

ShapingRain

Well, in our email we suggested that you add one line to your WordPress configuration file, which would probably be easiest. That is also what the WordPress team recommends. But, yes, upload via FTP is yet another option. We describe all installation options in the theme’s user manual as well, for your reference. And, again, please feel free to contact us via email, any time, if you need any assistance.

Default-user

yes, will add the line too.

thanks again.

joeremic Purchased

Not only is this a very good theme but the support was outstanding. The theme didn’t seem to be working properly on IE. After checking for us, ShapingRain found out that it wasn’t the them but a plugin. We chatted some more and they gave us great assistance, even though the issue had nothing to do with the them! Thanks for the great support!!

ShapingRain

Thank you for your excellent feedback, and for using JustLanded.

Have to say that it is a very good theme, everything made so easy. Especially the header banner, you just need to fill out the fields in their wordpress interface to build the same header like in the demo. Great job!

ShapingRain

Thank you for your feedback. If you ever need help with anything, please feel free to contact support@shapingrain.com. We are always happy to help.

Hi

I was thinking of buying this theme but it appears its not working when I go to the demo site? Have you discontinued the theme or is it just an error that you can resolve?

Thanks

ShapingRain

Hi there! The theme is under active development. Could you please refer to http://demos.shapingrain.com/justlandedwp/ for the demo? The preview frame on themeforest seems to be broken at the moment. Please contact support@shapingrain.com if you have any questions. We would love to help.

Isn’t a landing page supposed to be 1 page? This is a full blown website.

ShapingRain

You’re right, it is. You can run your whole website on JustLanded, or just a few landing pages. The theme has a focus on digital marketing and is basically designed to sell online :)

Hi!!

First of all, congratulations for the theme!

I need put external links (opened in other tab) in:

- Featured list – Featured items: Link URL. - Pricing table – Packages: Link URL.

Best Regards, :)

David Juan.

ShapingRain

Hi David! Thank you for your message. We provide support via email to support@shapingrain.com or via the contact form at https://shapingrain.zendesk.com/hc/en-us/requests/new

Could you please contact us there if you need any assistance? Thank you.

sdweb10 Purchased

Hello. I tried to find this answer through support but am unfortunately still perplexed.

I am just trying to change the rotation time on the small testimonial slider widget. They rotate very fast and I just want to make that transition time a little longer.

Where can I modify this?

Thank you for your time.

ShapingRain

Hi there! Depending on the version of JustLanded you are using, there is a setting to adjust the transition speed. Please contact customer support if you need assistance. We provide support exclusively via email: support@shapingrain.com—Please get in touch, we would love to help.

Default-user
sdweb10 Purchased

Thank you for the quick reply. I have emailed support with my question. Have a good day.

ShapingRain

Thank you, have a great day as well!

BadMab Purchased

Hey there,

With the pricing tables, is there a way to go directly to the cart instead of the product page?

So instead of pricing table -> Product Page -> Cart it would just go pricing table—> Cart (with the specified item added).

I tried using the following string – http://mysite.com/?post={number}, but it just re-directs to my home page.

This is BY FAR my favorite theme by the way.

Thanks!

ShapingRain

Hi there! Please contact customer support for all tech support questions: support@shapingrain.com. They can help you with that, as that is a default feature of one of our support plug-ins. Thank you.

Default-user
BadMab Purchased

Great, thank you!!

calesita Purchased

Excelent theme and outstanding support. While organizing the theme’s apperance I had some troubles with certain plugins and features.Thanks for the great support, that resolved it very guckly. Thanks guys!

ShapingRain

Thank you very much for your feedback!

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