485 comments found

psadi Purchased

Hi, I sent a message to support however did not receive a reply.

Would you please advise where I can locate instructions to set up a widgetized footer? I couldn’t locate them in the manual.

Thanks

ShapingRain

Hi there! We reply to all support requests within 24 hours, usually faster than that. Please check your spam filter for messages from support@shapingrain.com or info@shapingrain.com. There are no instructions in the manual as the footer widgets are just like any other widgetized area and can be configured through WordPress’ widgets interface; for landing pages, footer widgets can be hidden (which is the default). Please contact support if you need any instructions.

ASCA Purchased

I’m having trouble activating importing any of the theme presets:

ShapingRain

Hi there. We provide free customer support via email. Please email support@shapingrain.com and also provide temporary admin credentials so we can have a look at your admin panel. Thank you.

Hi, great theme !! Pre sale question, is it possible to have multi landing page in one website ? exemple, a landing page for the homepage www.homepage.com and an another landing page for www.homepage.com/anotherpage ?

so i can resume it by, landing page is a template that we can use for every page on our website ?

thank you

ShapingRain

Hi there! Yes, that is pretty much how it works. You can have multiple landing pages, one as your front page perhaps, and a few more to represent certain products etc.

Hello,

I’ve bought a theme here on themeforest but its so slow.

My competition already beats me with speed.

Is your theme optimized for speed and what is the average loading time?

Best regards, Jim

ShapingRain

Nothing, minor customizations are part of our customer policy :-)

Default-user

Oh wow, that’s really nice. Is it also possible to have another font as standard font for the theme and how much would that cost?

ShapingRain

Of course, the theme supports over 650 different free webfonts from the google webfont library including all styles and subsets. You can change the whole look and feel via our admin interface.

We would like to wish our customers Happy Holidays!

For licensed customers, there is a new knowledge base online at https://shapingrain.zendesk.com/hc/en-us/sections/200668709-JustLanded-for-WordPress

If you need technical support, please contact customer support via support@shapingrain.com or use our ticket form at https://shapingrain.zendesk.com/hc/en-us/requests/new for guaranteed first replies within 24 hours, any time, even during the holidays.

And please note that we only answer pre-purchase questions in the comments section on themeforest.

We look forward to an exciting new year 2015. Thank you for being our customers! We appreciate your business.

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