370 comments found

  • Exclusive Author
  • Has been a member for 3-4 years
  • France
  • Referred between 50 and 99 users
  • Bought between 10 and 49 items
pcescato Purchased

I’ve updated to latest version: lost all config, default settings reloaded by default even if I just upload new version thru ftp. Customer definately lost!

ShapingRain

Thank you for getting in touch. I am sorry to hear that you are having problems.

However, updating the theme will never delete your settings or contents as those are stored in the database, not the theme directory. Unless you opt to reset your settings manually, they will also never be reset to factory defaults. Please contact support@shapingrain.com for assistance. We would love to help you.

pcescato
pcescato Purchased

Now it’s too late, I’ve started customization again… But anyway, I’ve looked to my database before, field is called ‘JustLanded for WordPress_options_1’, isn’t it? Sorry, but I think I’ll built my own theme for my own purpose.

ShapingRain

JustLanded has been designed to be compatible with settings from older versions, and no update should ever remove your settings from the database.

JustLanded stores each of its settings profiles in a separate database entry for additional redundancy (_1 to _15). In addition to that, each settings profile has its own one-click backup/restore feature under Home -> Backup and Import, and the user manual advises customers to perform a complete backup of both the WordPress directory and the WordPress database before a major update. You may wish to install a plug-in like the popular http://wordpress.org/extend/plugins/backupwordpress/ to automate backups and to prevent accidental data loss by inadvertently overwriting settings or using the options reset feature.

We provide free premium support to all our customers via email to support@shapingrain.com—so should you require any further assistance setting up, updating or customizing the JustLanded theme, please get in touch. We are always happy to help, 7 days a week.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi,

does this theme use iframes?

Thanks

ShapingRain

Hi there! Thank you for your interest in JustLanded.

The theme does not use iframes, but please be aware that WordPress itself uses iframes for some of its embedding features: http://codex.wordpress.org/Embeds

If you have any further questions, please contact support at support@shapingrain.com—7 days a week, or talk to us via live support on shapingrain.com or any of our public demos.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello

I love the look of this landing page theme.

I have a question. Can I put an Aweber contact form in the main banner.

I want to have a banner with a video on one side and an Aweber contact form on the other side.

Thank you.

ShapingRain

Hi there! Thank you for your interest in Justlanded.

It is possible to add custom code to your banner, as the JustLanded themes allows you to completely design the banner and header sections yourself if desired. You can even use a WordPress page and use its content as header or banner. AWeber’s default form code doesn’t look too pretty, so you would probably need to apply some custom styling, but JustLanded also enables you to use custom CSS code on a per landing page basis.

And finally, we provide free premium customer support to all customers, so we could assist you in adding that form to the banner should you struggle with that on your own, free of charge.

If you have any further questions, or if you would like to discuss your project in more detail, please contact support@shapingrain.com – 7 days a week.

Have a great day!

Default-user

Wow that’s a quick responce (6 minutes) I was expecting 24 hours.

Thanks for the information. I can now make my decision.

Thank you, Nick

ShapingRain

Thank you, Nick—We aim to please! :)

Good luck with your project!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Am having so much trouble creating a custom page, is doing my best to follow the directions in the pdf’s after importing the demo xml and using the import demo content, is so confused would not really know what to ask in support forum. I guess I will just go and look about there to see if anyone has already asked I guess. I can create a new page and profile, but has no idea how to add content, the only thing I seem to be able to add are pre-defined blocks, and even then, has no idea how to change that content.
Waiting for the lightbulb to to turn on LOL

Just realized there is no actual forum for support, just an email. Will just have to ramble on until I can see my way I guess, like I said, has no idea where to start, even with a question, will just keep trying things

ShapingRain

Thank you for getting in touch again.

The user interface actually makes editing landing page content very easy and certainly is much easier to use than shortcodes that most themes use for that exclusively (which we support as well though, if you prefer writing code).

So far we have received only very good feedback for the user interface, which is why you will not find many questions here that address the interface.

We provide free customer support via email to support@shapingrain.com, as you know, and we would be more than happy to help you customizing the theme. We are also frequently available via live support on shapingrain.com and any of our public demos, if you would prefer to have one of our agents walk you through the interface in a one-on-one chat. Considering that you said you wouldn’t know what to ask in a support forum, I suppose the latter option would be the most helpful one for you.

We can also point you to WordPress tutorials for beginners if this is the first time you are working with a premium theme and have only little experience with the WordPress platform as a content management system. Please contact support@shapingrain.com for that as well.

LeilasLass

I have been able to create my own home page with custom content in the header, by deleting all the dummy data and starting fresh. Much easier that way. However, I have added the sliders and they will not show. I am using the correct profile for the homepage and have everything set. The slider simply will not appear. BTW, I am NOT new to wordpress, not at all. I have built many a site with many a theme. I love this theme, is sure I’ll get the hang of it. I’ll email you if I need further assistance, thanks so much for the quick reply here.

ShapingRain

I am glad to hear that you love the theme.

The banner is the most customizable element of the JustLanded theme, it therefore has many options that enable users to edit every aspect of it, or even to design their very own banner.

Try Banner -> Media Content -> Select Media Content (click on select box) -> Slider to tell the theme which media content to display. By default that’s a single image.

Please contact support@shapingrain.com or ask one of our agents via live support if you require additional assistance.

LeilasLass

i REALLY appreciate you quick replies, very refreshing. I have indeed selected the above as you have described and indeed have saved changes. I have only uploaded 2 slides, have selected the slider and just let all the other options concerning timing etc set at default. I just can not get it to show, Is sure it is my fault, probably some little something I forgot somewhere. Will keep trying and let you know

ShapingRain

... support@shapingrain.com—We have now proactively contacted you through that channel. Please continue the conversation there.

We have not heard about any such problem before, none of more than 600 customers has reported anything like it. Perhaps a WordPress plug-in is manipulating your page output, or you are using the wrong content type. Whatever it is, we would like to help you. So please reply to support’s attempts to contact you—we would be more than happy to point you into the right direction, and I am now convinced that this would save you a lot of your time since it doesn’t sound as if you are doing anything wrong.

support@shapingrain.com is waiting for your reply.
LeilasLass

has discovered the problem, I can get it to show when choosing left or right text with a slider, but not if using a full width slider, will contact you, thought because it had a link to here in email, I was supposed to reply here…sorry

ShapingRain

The “full-width banner” does not have a slider, because it does not use the media section at all. support@shapingrain.com can likely still help you achieve your desired results.

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Has been a member for 5-6 years
  • Europe
  • Bought between 10 and 49 items

Free Update to version 1.1.5 (released 2013-04-16) – Now Available

For those customers thinking about updating to the latest version 1.1.5, just a quick overview of what we have added or changed since the initial release:

Feature Additions
  • The theme is now fully responsive and looks great on mobile devices from smartphones to tablet computers.
  • We have added a variety of customization options that enable you to customize many aspects of the theme, including the header and banner sections, which can now be fully customized or replaced.
  • We have also added plug-in hooks that enable our support team to add or remove features for you without the need to edit core files—thanks to that you can keep your customizations through theme updates.
  • We have replaced the gallery and image slider scripts with more versatile products, and the image slider can now be customized through the options panel. And both look great on mobile devices and support touch gestures!
  • The pricing table can now hold any amount of items, even just one or two—and it still looks great.
Free Bundled Plug-Ins

We have added some free plug-ins that ship exclusively with JustLanded for WordPress to extend the already broad set of features available of JustLanded:

  • WooCommerce Integration for JustLanded – a plug-in that enables you to turn the call to action buttons in add-to-cart buttons with a few clicks; decide where you want to send your customers after they execute the action—and of course it works well on mobile devices, too as the plug-in makes WooCommerce 2.x default styling responsive.
  • Dynamite for WordPress – this is our ‘secret weapon’ for PPC marketers. Create dozens of variations of one landing page based on conditions (URL parameters, GET variables) and include dynamic content on regular WordPress pages and landing pages. Create a customized landing page for every keyword in your campaign without having to re-design the landing page every time—and do it all with just one landing page template.

These plug-ins are located in the ‘Plug-Ins’ folder and come with a short user guide in the ‘Documentation’ folder.

Update Instructions

Access to updates is free and you can get your update from the themeforest ‘Downloads’ page.

We recommend that you create a full backup of your database and your WordPress directory prior to the update, but since all your settings are stored in the database, none of your settings or content should be affected and the new version is fully compatible with your old settings. (A very good plug-in for creating backups is http://wordpress.org/extend/plugins/backupwordpress/—and it’s free!)

You can also back up your settings using the built-in backup feature which you can access from the options panel under Home -> Backup and Import. Repeat this for every settings profile in use on your site. This will enable a one-click restore should any of your settings ever be lost for whatever reason.

To update, you can either remove the /wp-content/themes/justlanded folder and replace it with the folder in justlanded.zip—or you can remove the theme through the WordPress interface and install the updated version via the upload feature under Appearance -> Themes.

We have also updated our update instructions and the new user manual can be found in the ‘Documentation’ folder.

And should you require any assistance whatsoever, please contact our support team at support@shapingrain.com – 7 days a week.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy

Hi, the theme is great, only a question: can i integrate feedburner in the newsletter module?

Thank you!

ShapingRain

Thank you for your interest in JustLanded!

That should be possible with a small modification of the default embedding code. Since you’ve purchased JustLanded you are eligible for free premium support, so please email support@shapingrain.com and they should be able to help you.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
aussiemac Purchased

Hi there

I have just updated the theme and the area where you include a contact number or an email address which is in the header area. If you view the webpage on mobile phone it shows that contact information twice, one under the other.

Kind regards Lloyd

ShapingRain

Thank you for your feedback. Perhaps some files did not get updated or your browser is still using a cached version of the stylesheet. Please contact customer support at support@shapingrain.com for assistance, they should be able to figure this out for you quickly. Please provide your live URL as well when you contact support.

ShapingRain

(The issue has been fixed in the current version.)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Italy

Hello. Are you ready for an absolute beginner question? :-) Ok: I have a website and I just want to add some custom pages with a different layout, but using the same header, menus and footer of my theme. Is this plugin ok for my needs? If the answer is yes: is that doable out of the box or do I need to tweak some code to make it work? Thanks in advance, paolo

ShapingRain

Hi Paolo! Thank you for your interest in JustLanded for WordPress. JustLanded is a regular WordPress theme, and you can customize its header, banner and footer to match your corporate design. You can even create landing pages with their own unique style if desired. JustLanded was designed for both beginners and more advanced users alike, and offers features to make customization possible for both groups. It comes with a fully illustrated user manual, and we provide free customer support, 7 days a week, to assist you.

If you would like to discuss your particular needs, if you would like one of our agents to have a look at your existing site to see what is possible, need a personal demonstration or have any follow-up questions, please contact support@shapingrain.com with a link to your website, or talk to a live support agent on any one of our public demos or on shapingrain.com

Good luck with your project!

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

Hi, I have the same problem. You see the double number.

<!-Start of Phone-> <aside id=”phone” class=”one_third last”>Call us! 555-123456-7890</aside> <!-End of Phone-> <!-Start of Phone-> <aside id=”phone” class=”one_third last”>Call us! 555-123456-7890</aside> <!-End of Phone->

Please fix :)

ShapingRain

Hi mxwealth,

thank you for the report, we are on it! Please contact us via our support at support@shapingrain.com . When contacting support please also provide us with a link to your site so we can have a look at the problem.

Thank you!

ShapingRain

We have been unable to confirm a problem with the contact block and @aussiemac – who reported it first – has not contacted us again. We therefore conclude that the advice we gave him here helped him and that the issue was the result of a partial update, where old theme files were not replaced with new ones. The problem should be easy to solve with a complete update, but if that is not the case, our support team would love to assist you there, so please do contact support@shapingrain.com (7 days a week, professional advice by the developers) so we can help you with the issue. And, again, please remember to provide a live URL when you contact them. Thank you!

mxwealth
mxwealth Purchased

Hi, I sent you an email, problem still there. I just downloaded and installed so it is not partial update. Thanks for your time fixing this issue.

ShapingRain

Thank you for that, we have been able to fix the issue on your installation.

ShapingRain

(The issue has been fixed in the current version.)

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

Just a quick note to state that this is the best customer support I ever received since I joined themeforest 2 years+ ago. I have purchased 45 themes + plugins.

The support received was top class.

Thanks Marcus!!!

ShapingRain

You’re most welcome! Thank you for using JustLanded!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

What support do you have for social networks, sharing on FB, twitter button and so on? Specially on the blog posts? Thank you.

ShapingRain

Thank you for your interest in JustLanded! The theme does include social link icons for all major social networks, but we leave sharing options (“Like”, “+1” etc.) to plug-ins as those offer a wider range to choose from. Please contact support@shapingrain.com if you need recommendations for social sharing plug-ins.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
kosmic Purchased

I have just received top notch support from Marcus! Im actually over the moon with the help he gave me….thank you!

:) :)

ShapingRain

Thank you, Claire – it’s been a pleasure!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

ShapingRain did login my site and made me realize the banner section is a set height. The response time to help was A+
OK, so I can live with that, and changed my direction with the site accordingly as far as text for the banner area.

My brother however wanted a few simple things I could not accomplish with the theme as is

Custom text below the logo, both video and images in the slider, a different color BUY NOW button ( actually, we wanted our own buy now image button, but eventually opted for the default theme button so we could move on ), different call to action texts on the BUY NOW BUTTONS ( if using a single image ) just little things at this point. The ability to have both email and ph number at top just things, no biggies ( and by the way, I just added both email and PH # on same line and voila, they showed up, not the prettiest and not the ugliest either , but they did show up

I was able to create a site that my brother was happy with though with the theme by thinking outside the box a little.
It was not exactly what he was looking to achieve, but was close enough.
Hopefully some of these things will be addressed in future, this theme has great potential for really growing big and being a big seller as time goes by. It’s not quite there yet, but I see great things in its future.

ShapingRain

Thank you for your feedback.

Most of what you circumvented with ‘creative tricks’ can be done with JustLanded out of the box. You can, for instance, design your own header with whatever content you like, logo or not, 20 lines of contact info—you name it.

JustLanded is highly customizable and our support team provides timely and competent assistance in all customization aspects, if necessary. You did not reply to support’s questions aimed at examining what you wanted to achieve, but you probably would have found the existing options for advanced customization to your satisfaction.

We do not provide customer support through the comments section, but please be assured that we are still there for you, at support@shapingrain.com, or via live support, should you opt to accept our offer to assist you with your customization after all.

Again, thank you for your feedback, and from all of us here at ShapingRain.com the best of luck with your project.

LeilasLass
Well, I gave it 5 stars anyway and BTW I did indeed reply. I just decided not use the support after being told what I could NOT do. The site was created and everyone is happy, that’s all that matters.
Like I said, my support questions were answered and answered very fast. 5 stars on the support and the theme
I also just noticed your update, nice work. However the site is done and approved and everyone has a nice big smile so will just leave it as is.
Here it is:
http://royerstudios.com/PSAs

BTW, he did not care about the videos over-lapping into the text when using the two page layout on a mobile phone, he says most of his customers will be viewing on a regular computer screen anyway. I had re-sized the videos so that they performed well on any device, but he wanted them larger, so he got what he asked for.

ShapingRain

Thank you for your feedback.

  • Bought between 100 and 499 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years

I have purchased many themes from Themeforest. MANY.

And I can safely say after using JustLanded for several months that is truly a premium theme. Not only was it the catalyst to making my very first online sale but the premium support has been above and beyond in every way! Marcus and his team are brilliant and genuinely caring.

This theme takes complex features and makes them simple. There’s no question in my mind that it’s the best theme I’ve ever purchased.

ShapingRain

Thank you – we very much appreciate your feedback.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
aovalles Purchased

Best theme I’ve ever purchased. I was having trouble finding the woocommerce plugin, i looked everywhere online and couldn’t find it. So I went to there support site and sent them an email. the guy literally replied within 5 minutes of me sending my question. Come to find out i only downloaded the wordpress installation files. Everything works flawlessly and support is really fast to respond to emails. They just made a customer 4Life.

ShapingRain

Thank you for your feedback, it’s been a pleasure working with you.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

A wonderful template! easy to work, thanks for making a nice easy platform to work on.

the main button on the top of the page the buy now/demo button can I please get a css to center it on the page instead of being left or right? i have it on full banner and its still showing on the left.

thanks http://localmobilemarketing.biz/
ShapingRain

Thank you for your purchase. Could you please contact customer support, support@shapingrain.com (or via live support)—they’ll be glad to help you with that, 7 days a week.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
Kelnoo Purchased

Hello

Great theme, however I see it’s checking for the latest updates, get recent news etc. I need to remove all this “phoning home features”. Otherwise my client won’t accept the website. Can you advise please where to find this in the theme code?

Many thanks

ShapingRain

Thank you for your purchase! As we do not provide customer support through the comments section, may I invite you to contact support@shapingrain.com? That’s where we provide free premium customer support, 7 days a week. The support team would be happy to assist you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
truesouth Purchased

Hello,

I have been very satisfied with this theme. But now I have a big problem.

Previously I was using version 1.0.1, and now I’ve decided to update to version 1.1.6. So what happened? I lost all layout settings. My site looks really ugly now, and I do not know how to fix it.

The method I used was indicated in the instruction manual. I mean, I removed the old theme, and then loaded up again the last updated version. The settings are not lost. Only the design has been completely ruined.

What I can do?

Fortunately before updating I made a complete backup of my site using BackupBuddy.

In advance, thank you very much for your kind help.

ShapingRain

Thank you for your purchase. Please contact customer support, support@shapingrain.com—they should be able to help you.

The most likely scenario is that your old stylesheet is still stored in your browser’s cache. JustLanded for WordPress 1.0.1, released back in January, was not responsive and has since been completely redesigned. Emptying your cache and reloading the site should bring back the site’s beauty. If you are using a caching plug-in, make sure you also empty that plug-in’s cache before reloading the site.

If none of that helps, again, please contact support as we do not provide any customer support through the comments section. Thank you for using JustLanded—and good luck with your project!

Default-user
truesouth Purchased

I’ll do what you tell me.

Thanks for responding.

ShapingRain

(The customer didn’t get back to us, but if anyone experiences the same issue after a major update, please just refresh your browser’s cache.)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

This theme looks pretty slick, its fast too! I can’t believe I missed it when it was released. I might use it for my own project instead of someone else’s lol.

Quick question? Would I be able to create a homepage from scratch?

Meaning: having the option not to use that slider? or do I have to strip a little code? just wondering..

ShapingRain

Thank you for your interest in JustLanded for WordPress!

You can indeed design your own banner by either using any of the built-in customization features that the user interface provides (banner with slider, singe image, video clip, any custom content, no banner at all), or by overwriting functions using a child theme or, if you have that level of experience, by writing a plug-in that overwrites the theme’s content blocks, as each element of a landing page can be overwritten by a child theme, or by a plug-in. All major sections of the theme are fully pluggable, and our customer support can assist you with the customization.

We have a live demo for a landing page without a banner here: http://demos.shapingrain.com/justlandedwp/home/content-without-banner/ and another demo that shows a custom banner with free-form content here: http://demos.shapingrain.com/justlandedwp/home/home-freestyle-banner/

If you have any further questions or would like to discuss your project in detail, please contact our customer support at support@shapingrain.com—7 days a week.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
jff3if38 Purchased

Aweber integration does not work.. I enter the details in the newsletter settings, the output does not reflect what I entered on the landing page and I get a ‘Mailing List Not Active’ error. I enter the custom code, code I get from Aweber directly and it works, but I want to use the styled input box.. Any one else having Aweber integration issues?

ShapingRain

Please contact customer support at support@shapingrain.com with your AWeber integration code and we’ll help you set that up. :)

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