An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Templatation

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Templatation:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I add additional color scheme matching with my needs?

Its very easy to add custom color scheme if you have primary knowledge of css and photoshop.

These are the steps.

1) Please open <theme-root>/styles/ folder and create another copy of closest matching color scheme. For example, If you want Red color scheme please create another copy of pink.css and name it as red.css.

2) Open red.css in your favorite editor and Find/replace color codes with your needed color. Means say you find #C95980 first , now in photoshop visualize this color and find matching color code for red color. Say you find it as #cc2127. Now instead of modifying only 1 occurrence find all #C95980 and replace them with #cc2127 via your code editor.

3) Repeat step 2 for all colors , there are around 3-4.

4) Upload this red.css file to <theme-root>/styles/ .

5) To make the coloring perfect, I also suggest you modify color in sprite image too , for your ease, I now include sprite’s image PSD too in included PSDs, if you dont find it you can download it here. https://www.dropbox.com/s/v8dkiw6yiyczsc4/Sprite%20PSD.zip

6) Go to Theme options and you will now see Red.css too in theme color options.

Select this red.css and Save theme options.

Done.

If you have any question feel free to contact me.

Thanks.

I see you have setup unique sidebar on SHOP main page and product pages , how do I do same ?

To have sidebar like Shop and product page in demo website, please follow these steps.

1) Please go to THEMEOPTIONS/woocommerce and see products arcive and product details links and make sure they are not set to be Full width.

2) Please see this link to understand how sidebar works. http://templatation.com/documentation/justshop/#!/sidebars_management

3) Please see this link to see more details about setting up unique sidebar http://support.templatation.com/support/solutions/articles/173669-how-to-create-a-unique-sidebar-widget-area-for-shop-page

The theme description says it has some integrated plugins, but where should I find them ?

The plugins are integrated into the theme itself, when you activate the theme, a new menu will be added in Appearance -> Install plugins. There you can install and activate the plugins.

The menus are all lowercase, how do I fix it ?

The menus were made lowercase as per the design. but if you want to change it, you can add below code in Theme-options/General/Display/Customcss

#navigation, #header.b #navigation > ul > li > ul li a { text-transform: capitalize; }

I have changed the homepage product categories number to 6 in admin, but it still doesnt change on homepage.

Hi,

Please note that homepage product category section can be managed from widget area too.

There should be 2 reasons for the the problem you are facing.

1) You actually have widget setup in Homepage sidebar (Please go to Appearance -> Widgets and make sure there is no widget in Homepage sidebar). When there is no widget then categories can be managed from themeoptions/homepage. Also note that you can increase the number in widget itself too.

2) Make sure you have 6 categories with products (category with no products will not show up.)

Hope this helps.

Where can I find more articles and FAQ ?

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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