An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, satoridesign, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from satoridesign:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new WordPress versions
- Customization and installation services
- Support for third party software and plug-ins
I generally aim to reply to all support requests within 24 hours on weekdays and 48 hours on weekends.
Andrew / Satori Studio
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I have uploaded the theme archive “Kabuki_Installable” yet when I try to activate the theme it shows an error message or an empty screen. What is wrong?
This means that your server settings do not allow the theme to read the main theme options .xml file. Please update the permission settings to at least “write and read” for all files in the theme folder via your hosting account or, if allowed, via your FTP account.
I have uploaded the theme but upon pressing “activate” the system returns a white screen and the website stops working. What the hell is wrong?!
Don’t panic The problem is that your hosting server ran out of php memory, so it just broke the website when you tried to install an additional item. What needs to be done is to add the following line to wp-config.php file in the root folder of the WordPress website: define(‘WP_MEMORY_LIMIT’, ‘1024M’); If this does not work, try doubling the figure in the brackets; it still broken, contact me and I will help you!
I’ve uploaded the theme using WordPress’ built-in back-end theme uploader and it shows the message “Are you sure you want to do this? Please try again.” What went wrong?
Please upload the unzipped theme folder (“Kabuki_Installable”) into the “wp-content – themes” directory via FTP, as described on page 1 of the theme manual – some hosting providers have small file upload limits for user convenience which limits the usage of WordPress’ internal theme uploader.
How do I set up a submenu?
The main menu in Kabuki supports submenus – just go to “Appearance – Menus” for configuration interface. Submenus are created by dragging any menu item a bit to the right, so that they “stick” under one of the first-level menu items.
I’ve uploaded images into the Theme Options panel (e.g. logo, background, etc) yet they do not show up on the website – what is wrong?
While uploading the image in the image upload pop-up box, in case the „File URL” field displays an attachment URL (ending with „?attachment_id=xx” press the „File URL” button below the url field so that the link is a direct url of the image file (ends with the filename of the uploaded file). Once you press this button on one upload it will automatically remember the setting for all subsequent uploads.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.