An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
What is the font used in the preview site
The font used in the preview site is [Reenie Beanie] if you want to use the same font in your site, just go to theme option > typography options and past the theme name [Reenie Beanie] in Headings Font Field.
What is the background used for the demo website body?
The background pattern used is Gray Jean from Subtlepatterns, you can find it in this url http://subtlepatterns.com/grey-jean/ to have the same background in your site, just download it, then go to theme options > style options and upload the image to Body Background image field.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.