329 comments found

qata Purchased

Because I am not able to form part of the portfolio of this right to left

imaginem

Hi, I’d like to check url to give an accurate solution. Could you post to support forum on the issue.

http://support.imaginemthemes.com/

Thanks

Previously Me: Hello, Love the theme, before buying, couple questions please, 1) I notice in the video pause/play controls aren’t available when you view in sections like the “4 column protfolio” on a mobile phone, but these controls are available in the HTML5 option 2) Regarding the Self hosted HTML5 fullscreen video, when you say self hosted, this means uploading from my local server, correct such as my own video formats such as H264 or .mov besides youtube & vimeo? If so, then can I use this option in the other video pages instead of having to just use youtube/vimeo?

Previously From You: Hi,

1. I didn’t understand this question. 4 Column portfolio doesn’t have HTML5 videos. http://kaleido.imaginemthemes.com/wp/4-column-portfolio/

Could you explain a little more please. 2. HTML5 videos are currently for fullscreen video http://kaleido.imaginemthemes.com/wp/fullscreen/html5-video/ and as blog post video format http://kaleido.imaginemthemes.com/wp/2011/08/22/a-video-post/ Thanks

From Me Today: Hi, in the 4 Column portfolio, you said 4 Column doesn’t have HTML5 videos, but there is a video (titled Video Header), that one I cannot get the video controls to show up on several smart phones for this video. On the other hand, when you go to Blog, then Post Formats, then choose Video, here i get the pause/play controls for the first, second (youtube), but not the third one (Vimeo player), I do get it on the fourth…..My question, and maybe I just don’t understand, but why is it that I can view the video controls on some of your videos, even the smaller thumbnails, but some I cannot? Everything is of course viewable on desktop, but I really like your theme and would hate to buy it if I experience these issues on my phone. I understand that iPhones don’t experience this, but I’m testing on several new androids (samsung s5, LG G3, MOTO X, etc). What kind of videos are those in your thumbnails I guess I should ask. But another concern is that I could not view controls while watching your Vimeo (small thumbnail, fullscreen worked) one too? Thanks for your response in advance

imaginem

HI,

1. Video Header displays either a Vimeo or Youtube video embeds in portfolio items. In blog post HTML5 standalone videos are supported.

2. All controls and functions in the embed code are rendered from the vimeo server. Most likely and update to android browser will get this fine – there has been past issues on android and vimeo video but they always get fixed on android browser updates.

The videos displayed as embeds are from vimeo and youtube. Html5 video are self hosted html5 videos that don’t depend on any external servers to get the video functioning.

Thanks

Default-user

I just updated my android today but didn’t change my luck when trying your videos again on my phone. I don’t know the correct question to ask you, but the videos that did work on my phone, such as the one in when you choose on your site, Blog, then Post Formats, then choose Video, most of those videos work, how will I know if this will work for me? I just don’t understand, I can play vimeo/youtube on my phone straight from their sites on my phone

imaginem

Hi, I couldn’t replicate this issue and this hasn’t been reported before either. All videos are playing fine on Mobile tests iOS and Android. The embed codes aren’t controlled by the theme, otherwise i’d be able to do more specific troubleshooting. Video embeds are from the video hosts. I did check vimeo support forum but didn’t get much on issues similar to yours.

Thanks

supakit Purchased

problem.. filterable, lightbox, Slideshow header, sub manu

so confuse. I can’t fix it

my website is www.monischy.com

1. filterable portfolio not work at all

2. can’t click Thumbnail to play video in lightbox (only link to post url) (can i use Slideshow header for play video in Filterable Portfolio page?)

3. when use Slideshow header(photo). how to disable link to images when click on photo (I want like your Slideshow header sample)

4. in my folio menu. sub menu is not work.

5. When I view in iphone. it’s not show menu (show only home)

(I also post my problem on http://support.imaginemthemes.com)

Thank you.

imaginem

Hi, Thank you for posting to support forum. Please make followups to support forum thread in case the question needs additional info.

Thanks

Hi, the Kaleido is WPML ready, could you please suggest a better position for WPML language switcher which will fit the theme design? I dont want to place it on the main menu.

imaginem

Hi, Yes, It is WPML ready. Please post to support forum where i can provide info to deactivate the WPML switcher from theme. You can use the WPML widget to include it in sidebar as well.

http://support.imaginemthemes.com/

Thanks

It seems the whole portfolio feature is not available for WPML, isn’t it? Even the portfolio posts.

imaginem

Hi, It should work. Maybe you didn’t set custom post types as translatable? Could you post to support forum with url to check on this.

http://support.imaginemthemes.com/

Thanks

Hi, i had a problem that was a surprise for me because last year i didn’t have it. the problem is with yoast seo on fullscreen page. it’s like google can’t read it.. i customize yoast so and had a good ranking position with the keyword i choose.. now google is not able to read neither the keyword.. nor the description. can you tell me about this?

imaginem

Hi, Could you make a post to support forum on this. I’d like to check the metatags the plugin is generating. Google should pick those up if they are properly placed.

http://support.imaginemthemes.com/

Thanks

crocgo Purchased

is this theme woocommerce compatible?

Default-user
crocgo Purchased

installed it but the woocomerce product working but all the pages wt products have no page background. it also says – Your theme does not declare WooCommerce support in the backend. anyway i hv send a support ticket to your support.

imaginem

Hey sorry about that. This theme doesn’t have woo-commerce support. I realize you bought this theme before i made that comment. Terribly sorry about that. All themes with woocommerce support will have a shop as part of demo as well as woocommerce support declared in item description and theme.

I’ll flag the comment as it was a mistake.

Thanks

yesterday I bought your template and I’m having troubles with shortcodes, the window opens but when I click insert nothing happens except a weird scroll on the background page.

imaginem

Hi, Maybe there’s a conflict. Could you post to support forum , along with a mail with login info via http://themeforest.net/user/imaginem#from , do create a thread at support forum with a note that you’ve mailed so it can be followed up.

You might also want to rule out plugin conflicts by deactivating plugins and if the problem resolves.

http://support.imaginemthemes.com/

Thanks

Default-user

All done, waiting for reply, I’ve deleted almost all plugins and there was no change

Hi, I have problem that on the fullcreen page the two icons back and forward are dissapeard. Instead I can switch images by clicking on the mouse from left to the right. How can I change this setting that I get the control icons appearing?

imaginem

Hi, It’s likely something to do with server font mime settings. Could you post to support forum with url to check on the issue.

http://support.imaginemthemes.com/

Thanks

by
by
by
by
by
by