An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by hogash

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from hogash:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

WHY IS MY WEBSITE LOADING SO SLOWLY??

- Try optimizing your images, compress your jpg’s to 70 in quality, or use tools such as http://jpeg-optimizer.com/ or for png http://tinypng.org/ <- this one is incredible, compresses up to 70% without any visible changes, must use!!

- If you’re opening your website locally or offline on your computer from your hard drive, most likely the website will load slowly because of the external scripts such as Facebook API js’s , Twitter API js, Google PLUS Api js etc.

- The date & php images resizing features. This is based on serverside PHP which runs the scripts. The JS will take a few seconds to find out that he’s not on a server and than will display an error in the console.

Test your website on LOCALHOST (see TIPS section)

The final purpose of the website is to be viewed online. The problem is actually when it’s uploaded online and it runs slowly.

WHY AREN’T MY IMAGES DISPLAYING?

There is a script called timthumb.php which is resizing and caching the images for better website performance. However this script only runs when on an server enviroment, either online on a webserver or on your PC but in a localhost or server simulation // CHECK TIPS SECTION (Wamp)

HOW TO GET SUPPORT

Please subscribe to the my support board here http://support.hogash.com and start a new thread if you need support.

Note: I don’t offer customizations included in support! Thank you for understanding!

Before posting, try to open the JS Console (hit F12 ) and click on Console. The errors appear in red color. If you can solve the problem on your own it’s good, however if you’re planning to ask us, try sending a screenshot of the console and a link to your website.

WHY ISN’T THE SHOPPING FEATURES, OR LOGIN WORKING ??

This template is based on HTML, it’s not a BLOG, CMS or SHOPPING CART software. It’s just a plain html template with several php tweaks to improve usability. Don’t expect to behave like that because it doesn’t. This template or more exactly those special features only serve as BUILT-IN styles for programmers to implement into their software, to have a start-up most likely on a CMS.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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