3363 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
NomadikB Purchased

This is incredibly ridiculous…

This is the first time ever that I complain so much about any kind of product or service. EVER… Support has now been down for a few days without any explanation from the author. Feels like we have been abandoned with our theme issues and that nobody cares at all.

Well, I could go on and on and on but I’ll stop it here. I don’t want to be “one of those people” that can shut up about all the negative things…

So I’ll do the only thing that is under my control to change. I’m very sadly abandoning the theme and will find a better solution.

This is what bad Customer Service and crappy Support can do to your company. Losing customer, one at the time. This theme used to sell 300-400 theme per week. Now it’s in the 100s. Dying a slow death. No wonder why…

If you are considering buying this theme, think twice about the Support and Customer Service that you think you will require. It is next to non-existent.

If you don’t need any Support AT ALL, well, it’s a great theme but…

Adios!

hogash

Hi,

I am really sorry for this. I have some personal problems that started almost a month ago and i had to leave all the support in the hands of our support staff. i should be back in the office next monday and hopefully everything will come back to normal.

best regards, stefan

Default-user
NomadikB Purchased

I’m very sorry to hear that you have to deal with personal issues. I truly hope that all will be well for you soon.

But I already moved on to another theme. I just couldn’t risk building a site on a theme that is so poorly supported. I also have some serious doubt that this theme will be around for the long run. With the new requirements from Envato, I’m not convinced that you will be able to keep up with the requirements.

I still owned the theme so I will keep an eye on how things develop and I do not rule out using this theme in the future if the most important issues get resolved. This is a beautiful theme, just too many problems with Supports and an uncertain future….

Best of luck!

hogash

Hi,

Regarding the new guidelines, the theme already is compliant with some of them . However, there are still several guidelines that i cannot change in the theme at this point ( for example , i cannot move the portfolio and documentation category to a plugin ).

Regarding support, i see that Dani is answering all the support threads on our forum . Starting next week i should be back in the office and ready to help you.

Best regards, Stefan

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
dart12 Purchased

Yep. Access to the support forum has been down for days and days…as well as their demo. This is horrible.

I hope they are doing a massive fix to get the SEO working for the theme.

hogash

Hi,

Thank you for choosing Kallyas. Our hosting company had some problems that affected our VPS server. As soon as i get back in the office i will try to move to another hosting company along with my partner so things like this never happens.

Best regards, Stefan

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars
  • Sweden

Yeah no explanation for the support being down, suck balls!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 5 000 and 10 000 dollars
  • United States
GamerGFX Purchased

The preview and support for this theme has only been down for a few days. I’m sure the author will fix it soon! You all need to relax and be patient.

hogash

Hi,

Thank you for the patience. We will soon move to a different hosting so things like this never happen.

best regards, stefan

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
chrifor10 Purchased

Hello,

does anyone know how to setup the blog page? Mine shows nothing, no entries. I dont find a template or shortcode for blog…

Thanks in advance, Chris

hogash

Hi,

Thank you for choosing kallyas. Can you please open a new thread on our support site?

Thank you, Stefan

Default-user
chrifor10 Purchased

Hi there, it’s solved. Was not able to edit or cancel that thread. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
chrifor10 Purchased

Hello, the blog thing is solved. Did mess up with earlier installed theme. Greetings, Chris

hogash

Hi,

I am glad you’ve figured this one out.

Best regards, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Please process my refund request themeforest, I am unable to start a time crucial project and have had to purchase an alternate theme

hogash

Hi,

Can you also give us some feedback on our support forum ? We will like to know why you’ve taken this decision.

Best regards, stefan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

HI I chose this theme to buy a few days back, and got this design approved by client as well. but when i was trying to check the live preview, it wasnt working, i tried a few times, but when i checked the comments section. here the absence of developer/author is a surprise. I hope he will get back here soon.

hogash

Hi,

i am sorry for my absence here . i had/have some personal problems and all the support is provided on our support forum by our staff. Next week i should be back in the office.

Best regards, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Someone should take over this project and charge a small fee for support forum membership and support, say $5-$10? I’m sure out of the thousands of buys of this theme it could be well supported by someone else?

hogash

Hi,

Sorry for the lack of response here on themeforest. All our support is provided trough our support site and our support staff is doing their best to respond so that all our clients are happy.

Best regards. Stefan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi there, I have finally managed to get the theme files. Can anybody let me know to how to replace the slider with revolution slider in this theme, i have installed the plugin, created the slides, but couldnt find out to how to make it homepage slideshow. please reply here or email at fraz.anjum@gmail.com

hogash

Hi,

can you please post from the account on which you have purchased the theme ?

Thank you, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi there, does anyone know and can let me know to how to replace the slider with revolution slider in this theme, i have installed the revolution slider plugin, created the slides, but couldnt find out to how to make it homepage slideshow.

hogash

Hi,

can you please post from the account on which you have purchased the theme ?

Thank you, Stefan

  • Has been a member for 1-2 years

@magiceast - 1. Go to the page you have set as Home page. 2. Scroll down to Page Builder. 3. In “Header Area” select “Revolution Slider”. Click “Add Element”. The Revolution Slider component will get added. Now you must select the Slider Set which you have created and want to display in that area. Proceed to step 4. 4. Click on “Pencil” icon in the Revolution Slider component. 5. Click on the drop-down for “Select Slider”. The Slider set you had created will show up in this drop-down. Select the one you want. Click “Done”. 5. Click “Update Page” That’s it.

Hope this helps.

hogash

Hi,

Thank you for your help.

Best regards, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Israel
mitugbiz Purchased

By the way, did you folks know, that when you move the installation from one domain to another all special features added to the pages, like sliders JUST DISAPPEAR??? And you have to configure everything once again???

I’m already really disappointed that I bought this theme. I wonder why it got such a high rating. One star — that’s my maximum. Shame on you.

P.S. Won’t post this on their so called support forum, because they don’t answer the questions for weeks. And nothing can be done about this — it’s just gone.

hogash

hi,

Before making us some free bad publicity, i strongly advise you ask support on our support forum . I can assure you that the theme can be moved from one domain to another very easily ( you just need to ask in the proper section )

Best regards, Stefan

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi It looks very nice theme. Few pre-purchase questions please: 1) Is there an option to set the featured images sizes at the blog? 2) Can I set the featured image to be portrait (and not landscape as default) 3) Can I have control over the excerpt lengths for each post individually? 4) Is there an option to edit the category pages at the blog? For example can I add a picture or a slider at the top of each category? 5) Is there an option to set different sidebar to be displayed for each category?

hogash

Hi,

thank you for the interest in Kallyas. Please find my answers bellow :

1. unfortunately, the blog images have fixed dimensions based on the blog layour choosed

2. Unfortunately, not. please see first point.

3. This is a wordpress feature, so , yes

4. Unfortunately, not. You can add a slider/image, however, this will be shown on all archive/categories pages.

5. Unfortunately not.

Best regards, Stefan

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 1-2 years

Hi, i would like some to tell me if there is available to install the example site. Not the theme but all site with the settings!!!

hogash

Hi,

Thank you for choosing Kallyas. Please see this page :

http://support.hogash.com/documentation_category/kallyas-wordpress-theme/?theme=

Best regards, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
OUZO06 Purchased

Hi, I purchased a KALLYAS. Please send me the demo xml file to me?

I look forward to hearing from you.

hogash

Hi,

Please check our online documentation that can be found here :

http://support.hogash.com/documentation_category/kallyas-wordpress-theme/?theme=

The theme has a one click install dummy data.

Best regards, Stefan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

relax, maybe author working hard for a new server, the support forum now avaiable.. i will buy this soon

hogash

Hi,

Thank you for your patience, Stefan

  • Has been a member for 1-2 years

Hi, i´m planning to choose this theme for project, but i have one doubt. Does this thema have the sample data (xml file)?

hogash

Hi,

thank you for the interest in Kallyas. The theme has a built in feature for installing the dummy data. You will press one button inside the admin panel and the dummy data will be installed.

Best regards, stefan

  • Has been a member for 1-2 years

Hi, i´m planning to choose this theme for a project, but i have one doubt. Does this theme have the sample data (xml file)?

hogash

Hi,

thank you for the interest in Kallyas. The theme has a built in feature for installing the dummy data. You will press one button inside the admin panel and the dummy data will be installed.

Best regards, stefan

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

The sample site is back up http://hogash-demo.com/kallyas_wp/

hogash

hi ,

Indeed, we will soon try to move to another hosting company so things like this never happen.

best regards, Stefan

by
by
by
by
by
by