An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by refaktor

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from refaktor:

Our dedicated support forum is now open! Support hours are Monday to Friday, 10am to 7pm CST with very limited weekend support. Once you’ve registered be sure to read our forum rules before posting. If you have item pre-sale questions please post a comment on that item and we will answer your question there.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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