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58 comments found.

Hello i am trying to edit the theme but cant get past the “Import Demo Data”. When I try importing it returns this error “A misconfiguration on the server caused a hiccup. Check the server logs, fix the problem, then try again.” The folder has the 777 access. Dunno what to do.

Hi,

Have you checked your server logs? the logs will tell you what was happened.

Hi I have a problem with the (Hats) Ecommerce template homepage. The 4 product images below the slider are blurry. I am using high resolution images as the featured but yet its always blurry. But weirdly its shows high res when its zoomed in on the product page. How can I fix?

Hi sniperholix,

Do you have any live URLs for us to check?

Also, you might want to adjust your Product Image setting. Here’s a screenshot of what he had for our demo site: http://prntscr.com/4yrn4u

And please read this about how to resize images in the right way: http://tokokoo.com/knowledge-base/resizing-product-image/

Hope this helps.

buen08

buen08 Purchased

Please help me with this ticket #115163.Tks

Hi buen08,

We have replied your ticket.

Please check it there.

Thanks!

buen08

buen08 Purchased

3 days ago I opened a ticket #758162. Can someone reply it?

Please check your ticket again.

buen08

buen08 Purchased

Tks.

You’re welcome :)

buen08

buen08 Purchased

Another issue when someone click in a image from a gallery in a product, the image open in a window with a error message. Can you see that?

Hi buen08,

Have you give us your live URL and the exact URL where this issue happen?

Also, some screenshots will help us understand your problems better.

Thanks in advance.

buen08

buen08 Purchased

I sent to you a video in this ticket #758162 to show the issue.

Thanks for the video, Filipe.

We’ll check it out.

Please kindly be patient to wait for our response, since it might take a while to check your issue.

Thanks again.

Hi,

I hope I can get some help with two problems I am having with my homepage using Kancing:

1) how do I remove the extra white space under the top menu and homepage content?

2) how do I increase the size of the Revolution Slider images so they are the same width of the full screen homepage?

The appearance I am aiming for is the same as the demo site.

Thanks in advance for any help! Andrea

Hi Andrea,

Please send your screenshots and live URL to http://tokokoo.com/ticketing

Also please mention your issue or put this link http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8445719 in your ticket so we can trace your problem here.

Thanks in advance!

Hi there,

thanks for the reply.

i managed to get the revolution slider to set to full screen by editing the settings in the slider to full screen… i should have realised that..

I still havent managed to remove the extra space between the top menu and the slider. Can you give any tips on how to achieve this?

Where can i send the screen grab to?

thanks again Andrea

Hi,

Please send your screenshots to http://tokokoo.com/ticketing

buen08

buen08 Purchased

Hi, here is a suggestion, please add support to infinite scroll (jetpack plugin).

Hi,

Thanks for the suggestion, we will consider it.

When I set a product as highlight, it does not appear in the initial homepage…

what could be going on?

thanks

At. Richard

Hi Richard,

By ‘highlight’ here, do you mean set it as ‘Featured’ ?

Do you use the Visual Composer for your homepage?

If you do, please make sure you have use the element correctly along with their attribute (i.e if you choose only 4 Products and it’s Ordered by Recent Date, there’s a chance you have already more than 5 Featured Products and the one you set as Featured is the old/fifth one ).

See this screenshot for a sample of how to set the attributes: http://prntscr.com/5d0to7

Hope it answers your problem.

When I set plugin, it show error

Please check again. URL not found

Pls recheck, i can found this url. http://i.imgur.com/tqbbj5A.png

Hi karlscoutfield,

Please submit your issue here along with your live URL, your screenshots above and also a temporary WP-Admin and FTP account to http://tokokoo.com/ticketing

We’d like to check it directly at your site.

Please also include the link to this comment, this one: http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8642066

in your ticket, so we can track your issue down to here, too.

Thanks in advance.

now i can not import demo files from dummy data folder. they all failed

Hi karlscoutfield,

Have you tried to activated all recommended plugin including WooCommerce?

If you’ve done, please feel free to ask a more updated XML dummy data file in http://tokokoo.com/ticketing

We’ll give it to you there.

You might want to include the link to this comment also in your ticket so we can track your issue here.

Or just paste this link: http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8668284


Thanks in advance.

Import WordPress Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import shop_order_status on-hold Failed to import shop_order_status pending Failed to import shop_order_status processing Failed to import shop_order_status refunded Failed to import Media “I Am Worth Loving Wallpaper” Failed to import Media “Image Alignment 150×150” Failed to import Media “Image Alignment 300×200” Failed to import Media “Image Alignment 580×300” Failed to import Media “Image Alignment 1200×4002” Failed to import Media “Horizontal Featured Image” Failed to import Media “Vertical Featured Image” Failed to import Media “Poster_1_flat” Failed to import Media “poster_2_up” Failed to import Media “Poster_2_flat” Failed to import Media “Poster_3_flat” Failed to import Media “poster_4_up” Failed to import Media “Poster_4_flat” Failed to import Media “poster_5_up” Failed to import Media “Poster_5_flat” Failed to import Media “cd_1_flat” Failed to import Media “cd_2_flat” Failed to import Media “cd_3_flat” Failed to import Media “cd_4_flat” Failed to import Media “cd_5_flat” Failed to import Media “cd_6_flat” Failed to import Media “category1” Failed to import Media “category2” Failed to import Media “category3” Failed to import Media “brand” Failed to import Media “header-logo” Failed to import Media “header-logo” Failed to import Media “7-about_03” Failed to import Media “7-about_05” Failed to import Media “7-about_07” Failed to import Media “7-about_09” Failed to import Media “7-about_11” Failed to import Media “button” Failed to import Media “bg” Failed to import Media “header-logo” Failed to import Media “logo2” Failed to import Media “logo”

This is related to your comment before.

So please check our answer previously.

Thanks.

i did what you want 4 DAYS AGO, I opened 2 tickets #654154 and #925004, and heard nothing form you since. http://tokokoo.com/ticketing/tickets.php?id=4824 http://tokokoo.com/ticketing/tickets.php?id=4823

What does that mean?

Hi karlscoutfield,

We’re really sorry for the late respond, since we’re having a long holidays for Christmas and New Year.

We’ll get back to you as soon as our staffs are back on board, meanwhile we’ll be very slow in respond.

Thanks a lot for your understanding.

test site and user, password sent in support ticket. 5 DAYS AND NO ANSWER!!!

As stated on our previous comments, we’ll be very slow in respond, especially if we need more time to check your issues.

We’ve got your ticket and we’ll get back to you as soon as we have the answers.

Again, sorry for this inconvenience and thanks a lot for your understanding.

hi, The issue is not solved at all. you sent me exactly the same error dummy data folder. pls solve this or refund

Hi Karl,

We have replied to your ticket ##654154

Please check it there.

Thanks and sorry for this inconvenience.

thanks for your effort but i can only import 2 templates, these other 4 that i need were error SHOES E-STORE HATS E-STORE WATCH E-STORE i need them, pls solve the issue

Please check your ticket at http://tokokoo.com/ticketing

Is this theme compatible with BB Press Forum? Thank you.

Hi,

we haven’t test it.

Hi,

My site’s menubar is behaving weirdly on mobile phones. It takes up almost 1/3 of the screen all the time and the menu icon is blocking the logo: http://fujioptical.wardenpromotion.com/

How can I fix it?

Hi newspicemedia,

Please submit your issue here along with your live URL, screenshots and also a temporary WP-Admin and FTP account to http://tokokoo.com/ticketing

We’d like to check it directly at your site.

Thanks in advance.

buen08

buen08 Purchased

There is a BIG ISSUE when you click in a photo of the product, it appears a window with error. Can you support this issue? In live demo it happens. Go to a product and try to click on a thumb of an image….

Hi buen08,

When we click a photo in the product of this page: http://tokokoodemo.us/kancing/ecommerce/shop/

It shows the pop up (quickview) well: http://prntscr.com/74ltce

Please follow up in your ticket, in which demo URL you have tried and please also give screenshots what currently you’re having the issue of.

Thanks in advance.

buen08

buen08 Purchased

I also sent this video showing the issue. http://youtu.be/jc8uoXzEkaY

Hi Filipe,

Thanks for the video/screencasts.

Our Support Team will check it again.

We’ll meet you there.

Cheers!

Hi, on the product page, product number (order amount) box is like smashed! How can I fix it?

Another issue: Secondary product photos can not be seen. Here is the error: http://www.debunkerz.com/wp-content/uploads/2015/06/Screen-Shot-2015-06-12-at-15.31.35.png

Hi cisakaduo,

It seems you’re still using Kancing 1.1.3.

Please update your theme to Kancing 1.1.4 which supports WordPress 4.2.x and WooCommerce 2.3.x

Hope it helps.

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