53 comments found

Hello i am trying to edit the theme but cant get past the “Import Demo Data”. When I try importing it returns this error “A misconfiguration on the server caused a hiccup. Check the server logs, fix the problem, then try again.” The folder has the 777 access. Dunno what to do.

Tokokoo

Hi,

Have you checked your server logs? the logs will tell you what was happened.

Hi I have a problem with the (Hats) Ecommerce template homepage. The 4 product images below the slider are blurry. I am using high resolution images as the featured but yet its always blurry. But weirdly its shows high res when its zoomed in on the product page. How can I fix?

Tokokoo

Hi sniperholix,

Do you have any live URLs for us to check?

Also, you might want to adjust your Product Image setting. Here’s a screenshot of what he had for our demo site: http://prntscr.com/4yrn4u

And please read this about how to resize images in the right way: http://tokokoo.com/knowledge-base/resizing-product-image/

Hope this helps.

buen08 Purchased

Please help me with this ticket #115163.Tks

Tokokoo

Hi buen08,

We have replied your ticket.

Please check it there.

Thanks!

buen08 Purchased

3 days ago I opened a ticket #758162. Can someone reply it?

Tokokoo

Please check your ticket again.

buen08
buen08 Purchased

Tks.

Tokokoo

You’re welcome :)

buen08 Purchased

Another issue when someone click in a image from a gallery in a product, the image open in a window with a error message. Can you see that?

Tokokoo

Hi buen08,

Have you give us your live URL and the exact URL where this issue happen?

Also, some screenshots will help us understand your problems better.

Thanks in advance.

buen08
buen08 Purchased

I sent to you a video in this ticket #758162 to show the issue.

Tokokoo

Thanks for the video, Filipe.

We’ll check it out.

Please kindly be patient to wait for our response, since it might take a while to check your issue.

Thanks again.

Hi,

I hope I can get some help with two problems I am having with my homepage using Kancing:

1) how do I remove the extra white space under the top menu and homepage content?

2) how do I increase the size of the Revolution Slider images so they are the same width of the full screen homepage?

The appearance I am aiming for is the same as the demo site.

Thanks in advance for any help! Andrea

Tokokoo

Hi Andrea,

Please send your screenshots and live URL to http://tokokoo.com/ticketing

Also please mention your issue or put this link http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8445719 in your ticket so we can trace your problem here.

Thanks in advance!

Default-user

Hi there,

thanks for the reply.

i managed to get the revolution slider to set to full screen by editing the settings in the slider to full screen… i should have realised that..

I still havent managed to remove the extra space between the top menu and the slider. Can you give any tips on how to achieve this?

Where can i send the screen grab to?

thanks again Andrea

Tokokoo

Hi,

Please send your screenshots to http://tokokoo.com/ticketing

buen08 Purchased

Hi, here is a suggestion, please add support to infinite scroll (jetpack plugin).

Tokokoo

Hi,

Thanks for the suggestion, we will consider it.

multirac Purchased

When I set a product as highlight, it does not appear in the initial homepage…

what could be going on?

thanks

At. Richard

Tokokoo

Hi Richard,

By ‘highlight’ here, do you mean set it as ‘Featured’ ?

Do you use the Visual Composer for your homepage?

If you do, please make sure you have use the element correctly along with their attribute (i.e if you choose only 4 Products and it’s Ordered by Recent Date, there’s a chance you have already more than 5 Featured Products and the one you set as Featured is the old/fifth one ).

See this screenshot for a sample of how to set the attributes: http://prntscr.com/5d0to7

Hope it answers your problem.

When I set plugin, it show error

Tokokoo

Please check again. URL not found

Default-user

Pls recheck, i can found this url. http://i.imgur.com/tqbbj5A.png

Tokokoo

Hi karlscoutfield,

Please submit your issue here along with your live URL, your screenshots above and also a temporary WP-Admin and FTP account to http://tokokoo.com/ticketing

We’d like to check it directly at your site.

Please also include the link to this comment, this one: http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8642066

in your ticket, so we can track your issue down to here, too.

Thanks in advance.

now i can not import demo files from dummy data folder. they all failed

Tokokoo

Hi karlscoutfield,

Have you tried to activated all recommended plugin including WooCommerce?

If you’ve done, please feel free to ask a more updated XML dummy data file in http://tokokoo.com/ticketing

We’ll give it to you there.

You might want to include the link to this comment also in your ticket so we can track your issue here.

Or just paste this link: http://themeforest.net/item/kancing-fashion-woocommerce-wordpress-theme/7420744/comments#comment_8668284


Thanks in advance.

Import WordPress Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import shop_order_status on-hold Failed to import shop_order_status pending Failed to import shop_order_status processing Failed to import shop_order_status refunded Failed to import Media “I Am Worth Loving Wallpaper” Failed to import Media “Image Alignment 150×150” Failed to import Media “Image Alignment 300×200” Failed to import Media “Image Alignment 580×300” Failed to import Media “Image Alignment 1200×4002” Failed to import Media “Horizontal Featured Image” Failed to import Media “Vertical Featured Image” Failed to import Media “Poster_1_flat” Failed to import Media “poster_2_up” Failed to import Media “Poster_2_flat” Failed to import Media “Poster_3_flat” Failed to import Media “poster_4_up” Failed to import Media “Poster_4_flat” Failed to import Media “poster_5_up” Failed to import Media “Poster_5_flat” Failed to import Media “cd_1_flat” Failed to import Media “cd_2_flat” Failed to import Media “cd_3_flat” Failed to import Media “cd_4_flat” Failed to import Media “cd_5_flat” Failed to import Media “cd_6_flat” Failed to import Media “category1” Failed to import Media “category2” Failed to import Media “category3” Failed to import Media “brand” Failed to import Media “header-logo” Failed to import Media “header-logo” Failed to import Media “7-about_03” Failed to import Media “7-about_05” Failed to import Media “7-about_07” Failed to import Media “7-about_09” Failed to import Media “7-about_11” Failed to import Media “button” Failed to import Media “bg” Failed to import Media “header-logo” Failed to import Media “logo2” Failed to import Media “logo”

Tokokoo

This is related to your comment before.

So please check our answer previously.

Thanks.

i did what you want 4 DAYS AGO, I opened 2 tickets #654154 and #925004, and heard nothing form you since. http://tokokoo.com/ticketing/tickets.php?id=4824 http://tokokoo.com/ticketing/tickets.php?id=4823

What does that mean?

test site and user, password sent in support ticket. 5 DAYS AND NO ANSWER!!!

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