36 comments found

hi for some reason whenever I install the theme both manually and through WP the live preview is blank and when activated i am unable to access my admin panel andy fix?

Tokokoo

Hi,

Please open new ticket at http://tokokoo.com/ticketing and give us access to your website. we will help you to install it.

thank you

Default-user

Ok I sent a ticket

Tokokoo

Ok. i will check your ticket.

Hi, i want to buy this theme but i have some questions. I want to insert the news in the home page under the products, is possible? It’s possibile to insert in home the facebook latest posts with the javascript code? How many products can i insert in the homepage? Thank you.

Tokokoo

Hi ideazionemultimedia

For all your questions: - insert the news in the home page under the products - insert in home the facebook latest posts with the javascript code - How many products can i insert in the homepage

Since Kancing already support Visual Composer, so the answer is yes, it’s possible (this include you can put any number of products in the homepage as you prefer).

Hope this answer your questions.

Hello, Could you help me, I started with WP. I just bought and installed this beautiful forest theme that works with WooCommerce plugin

1st test: 1)Theme installation is ok 2)Install the WooCommerce plugin is OK and when I activate the WooCommerce plugin: Bug, No way to go in my WP admin and a blank page says “Parse error: syntax error, T_FUNCTION inattendue / homez.157 / [...] / www / store / wp-content/themes/kancing/inc/theme-woocommerce.php sur la ligne 326 “

I deleted the theme and plugin via FTP, then I reinstalled in reverse order, 2nd test:

1) Install the WooCommerce plugin is OK 2) Install the theme is OK To activate the theme same error

What should I do?

I had a ticket (# 834413) but no answer

Can you help me?

Tokokoo

Hi,

Please check your ticket again. we recently answer your ticket.

Thank You.

Hi Visual Composer has upgraded and is not allowing me to update my pages nor the theme. Do i have to purchase this license separately or was it included in the theme?

Tokokoo

Hi,

Thanks for the information. No, you do not need to purchase the license separately. they are included in our theme. please wait the update from us.

Thank you.

Default-user

ok thank you

I’m having the same issue as windcrea his ticket #(# 834413)

I would submit my own ticket but the system is offline. Can you please help me out with this plus the demo content install?

I am up against a time barrier and need to get things working ASAP.

Thanks so much.

Feel free to email me directly at John@seriousstartups.com

Tokokoo

Hi,

We have answer your ticket (# 834413) . please check it.

Thank You

Default-user

You answered my ticket but will zero help on solving the problem. This is a direct issues that happens the second woocommerce is activated. Given that this theme is completed dependent on that platform I’d say that’s kind of a big deal. Can you please actually try and figure out the issue? I’ve given you FTP and WP login info. Not asking for much here, just a product that works.

Tokokoo

Hi,

We have asked you to check the PHP version of your hosting site. because there are some functions of our themes that require the latest version of PHP.

I purchased your theme and when I deactivate breadcrumbs in Theme Styles on pages, it doesn’t disable the breadcrumbs. I’m using visual editor on the pages.

http://173.254.51.92/~fashirg3/style-facts/
Tokokoo

Hi,

We will notice our developer to solve this problem as soon as possible. You can ask for help to our team from here : http://tokokoo.com/ticketing or you can wait the update from us.

Thank You

Default-user

Hi,

I am really noticing that there are sooo many bugs with this theme!!!! And very little support on it. In addition to this issue, there’s an issue with the visual composer where the text block doesn’t work, as well as the Tokokoo Small Banner is missing in the visual composer. I’m in the middle of a client build and this theme is so buggy that I’m really close to asking for a refund. ThemeForest states that refunds will be allowed if the theme doesn’t work as promised and right now, it’s not working as promised…..Please provide an update of a working version of theme!

Tokokoo

Hi fashionprofilers,

We’ve just sent you an update of Kancing Theme via our Ticketing system.

Please try it. And if you still find things not working out, please let us know.

And sorry for the inconvenience.

I have submitted a ticket and I have not received a response. Ticket #126018

Tokokoo

Hi Lequita Johnson sorry for the inconvenient, we are have nasional day in my country. could you give me the access again coz i cant log-on in your site. my team will help you soon as possible. Thanks

Default-user

I was told someone would be helping me and now I get an email the theme is being updated. I would like the issues I’m having to be address asap. I’m losing money and customers.

Tokokoo

Hi Lequita Johnson,

Sorry for your inconvenience.

We have replied you via Ticketing. We’ll try our best to solve any bugs you found. And we’ll send the updates directly to you via Ticketing.

Again we’re sorry for this inconvenience.

I have had this theme since it became available and I’ve had to pay two designer to fix it. Then when I update the theme it breaks again. I was then told they would personally fix these problems and nothing has happen. I would like a refund. This theme is not mobile friendly and the support team is my people friendly. They don’t not help their customers!

Tokokoo

Hi Lequita Johnson,

Sorry for your inconvenience.

We have replied you via Ticketing. We’ll try our best to solve any bugs you found. And we’ll send the updates directly to you via Ticketing.

Again we’re sorry for this inconvenience.

Hi There

I purchased Kancing and had it installed and I just want to change all the images and the text yet there is absolutely nothing showing in Wordpress to change the content? it seems like I am stuck with the content that is in there at the moment.

I have 3 other wordpress sites and they are all super straight forward yet here I can’t seem to edit any images?

Do you know what the problem may be?

Tokokoo

Hi,

Where do you buy Kancing theme. this account not verified as purchased user. i suggest you to submit new ticket at http://tokokoo.com/ticketing. Our team will help you to solve your problem.

Thank You.

Hello, just purchase the theme because really nice !!! But when I install it in my website, after activate I have a white screen in my wordpress dashboard !! I need to delete the theme in the ftp to reload my Dashboard and install an old theme ! Impossible to use your theme after installation… :(

Have you solutions ?

Tokokoo

Hi Antonloooh,

Have you made sure that you upload the right file?

Do not upload the Kancing.zip file you’ve downloaded from ThemeForset. Instead you should upload kancing-x.x.x.zip (where x.x.x is the version number) found inside the Kancing.zip (you need to extract it first).

If you’re sure that you’ve uploaded the right file, please submit your issue on http://tokokoo.com/ticketing

We might also need a temporary WP-Admin and FTP access to your site to check the issue directly, so please send it there.

Note: don’t post any credential info here because it will be shown in public.

We’ll be waiting.

Thanks!

swifpix Purchased

I purchased the theme. Yay! But in your previous demo you had a fixed menu on the left side of the page. Will that option still be available after I install it?

Tokokoo

Yes swifpix,

You can choose between Left or Top Navigation in the WP-Admin > Appearance > Theme Options > Theme Layouts (tab)

Here’s the screenshot: http://awesomescreenshot.com/0f92ytgyd6

Hope it helps.

I have submitted a ticket can someone please help. Ticket #126018. Please help! I’m unable to change the hover menu from black to white. Also my product shoots are stacking one on top if the other and I would like them to display side by side.

I am having a very hard time installing the kancing-child theme. I keep getting this error message.

Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description Kancing Child The parent theme is missing. Please install the “Kancing” parent theme.

I’ve already installed the kancing theme.

Tokokoo

Hi,

We will send you new kancing-child theme file type your email here. we will send the file soon.

Thank You

hi tokoko

I am Indonesian people also precisely in northern Sumatra. I write using Indonesian aja ya: D pertama tama saya sangat bangga melihat website orang indonesia ada disini. saya sebagai pemula dalam membuat website salam kenal. mohon bantuannya :)

Tokokoo

Hi,

Seperti yang saya bilang di atas. silahkan lihat dulu video tutorial berikut ini : http://www.youtube.com/channel/UC-3w-cQWPiS2QaGTleGaQ6w/videos disitu ada contoh cara membuat element menggunakna visual composer.

Di lihat dulu yah. Terima Kasih

Default-user

udah saya email agan tadi. di VC saya nga ada woocomerce nya gan. gimana cara nambahinnya ? please

Tokokoo

Hi,

apakah icon shortcode woocommerce tidak tampil di visual composer pada theme anda? jika ya, silahkan lakukan langkah2 berikut ini:

1. Pertama anda harus mendownload versi terbaru dari theme Kancing. 2. Kedua anda harus menghapus plugin tokokoo-extension terlebih dahulu, sebelum mengupdate theme anda. karena pada versi terbaru terdapat banyak perubahan. sehingga untuk menghindari error maka silahkan hapus terlebih dahulu. 3. Update theme anda ke versi terbaru. 4. Install tokokoo-extension plugin

semoga membantu.

Hi, would like to buy this theme, i have uno question… Can i replace the four featured products with four images, i want to insert four brand with a photo, and then somebody can click there to see the entire collection. Can i do it?Thank you

Tokokoo

Hi,

Yes you can do that, you can create 4 images using visual composer element shortcode and insert link,

Hi, i have bought this theme. Is’t possible to slide the phrases under the “latest arrival”? Now there is only one static phras. Thank you

Tokokoo

Hi,

Can you give us screenshot for it? we want to know which element do you mean.

Thank you

Tokokoo

Hi,

Unfortunately these element can’t be slide, you just able to change the animation type.

Thank you.

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