An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, TemplateOcean, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from TemplateOcean:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Frequently Asked Questions

How to keep top navigation bar always visible?


Open custom.js

Find STICKY NAV

You will find following two lines of codes in this section.

else $('.sticky-navigation').stop().animate({"top": '-60'});
else $('.sticky-navigation').stop().animate({"top": '-120'});

Change that -60 and -120 to 0

How to add external link in navigation menu?


Please add external class in link like this:

<a href="yourlink.com" class="external"></a>

I’m not receiving email via Contact Form. What’s the possible reason?


There is some issue you can face.

1. I used php mail in Contact Form to send emails. Maximum time it will go to spam/junk folder. Please check your spam/junk folder.

2. If you use custom email address like yourname@yourcompany.com. Custom mail apps blocks php mail. So use email address with gmail, yahoo, etc.

3. Make sure your server allowing / supporting sendmail.php to send email.

For better email performance please use https://github.com/PHPMailer/PHPMailer

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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