332 comments found

Hello, I have a client who acquired your template around 2011, so the current version wasn’t ‘responsive’ yet, how can i get an extended license or complement in order to make the version of the template responsive?

Do you send us the files or do we have to make a payment? If paying is the option, can i buy it or my client has to do it with his account?

Thanks a lot! :D

TrueThemes

Hi There,

Upgrading the HTML version from 2011 to current version will be very difficult to do as many of the site’s HTML structure and code have changed since 2011.

The simplest method will be to use the brand new version of the theme and add in the content into the new theme.

Customer receives free updates for life so they can simply log into account here on ThemeForest and download the most recent files right from within their ‘Downloads’ section here on ThemeForest.

Hope these details are helpful. Thank you :)

Default-user

Thanks, i’ll check the files and if i have a doubt i’ll contact you. ;D

Hello,

Love the new theme update! I’ve been in the process of rebuilding my site but ran into a little confusion. Is it possible for the testimonials or the labeled Our Clients Say it Best quotes to be rotating automatically like before the code was updated?

Thank You

Default-user

You can see the old website rotating testimonies on http://www.mooreforsale.com

The updated theme is not online at the moment.

TrueThemes

Hi There,

Apologies for any confusion with the Item Purchase Code. It’s very interesting that those details are not available. Here is visual guide for locating the code: http://s3.truethemes.net/helpdesk/item-purchase-code.png

Here’s an article from our Helpdesk outlining full details for turning on “autoplay” on jquery slider: https://support.truethemes.net/?knowledgebase=change-jquery-slider-settings-karma-html-theme

Hope this is helpful my friend.

Thank you :)

Default-user

Hello,

Thank you very much for the help! I thought that was weird too, I downloaded the recent update last week.

Thanks again for the help!

Will the HTML theme work with aspx – and what feature will then not be included .?

TrueThemes

Hi There,

Thanks a lot for your interest in the Karma theme.

This template is standard HTML+CSS+JS so can be built to work with aspx.

All functionality in the theme is handled with front-end code so nothing will be lost when converting to aspx.

Please feel free to give us a shout with any addition questions.

Cheers :)

The FAQ page look a bit off on my MAC running chrome – the images goes over the questions. I guess that is a easy fix.?

TrueThemes

Sure thing, we’re very happy to assist you with this.

We need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

bsakkers Purchased

Hello ,

I have a question about your gorgeous template. You really created a nice design but can it be that i miss formatting for form tools? Like formatting for a dropdown box, checkboxes calendar field? that sort of stuff? It would be really usefull if you could embed that in the template as well ?

Kind regards, Barry

TrueThemes

Hi Barry,

Thanks so much for the kind words.

Dropdowns, checkboxes, etc are currently left with default styling. We will surely review and consider adding styling for these in an upcoming release.

Thank you :)

adunguem Purchased

Hello,

I sent you a ticket to the 27/07/2014 17 hours a problem setting the form. I still had no response :crying:. Can you help me? Best regards.

Didier – Adunguem

Default-user
adunguem Purchased

I sent the ticket.

Thank you.

Didier

Default-user
adunguem Purchased

Problem solved in few hours only :). A big thank you to the team of Theme Forest.

Best Regards

Didier

TrueThemes

You’re very welcome Didier. Glad to hear all is well. Cheers :)

Looks like a nice template. I just have a few questions.

1) Does the newsletter form and contact form have the working php code or etc? 2) Does the newsletter form integrate with mailchimp? 3) The parallax image does not re-size on the iphone view. Any plans to correct this? 4) There also seems to be some strange color variations (the blue color is very washed out) on the iPad view. Are you aware of this issue and are there any plans to fix it.

TrueThemes

Hi @cobalt_blue_1

Thanks so much for your interest in the Karma-HTML-Template.

As pet your questions:

1) No the Newsletter form is just the front-end look/feel and requires hooking the form up to MailChimp or similar service.

2) Yes works nicely with MailChimp

3) Yes we’ll surely review this and implement a working solution.

4) We’re unable to replicate an issue with blue color scheme on iPad2 / iPad3. Can you kindly provide more details and we will gladly review further.

Thank you :)

I purchased the wrong version, can i get a refund so that i can purchase the wordpress version?

TrueThemes

Yes sure thing,

Fully details for product exchange outlined here: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Thank you :)

Hi, love the theme, trying to watch video tutorials, video links are down on Vimeo for some reason. Please check links or help me with what I am doing wrong.

Thanks

TrueThemes

Apologies my friend.

Videos were temporarily down on Vimeo server.

Videos now back up and can be seen here: http://vimeopro.com/truethemes/karma-html-web-template

Thank you :)

studio11 Purchased

I noticed that sidebar is sliding down if the page is long which is a great feature but with the top bar sliding with it, it covers most of it, is it possible to match the Heather when it’s in the middle of the page so it doesn’t cover top portion of sidebar

TrueThemes

Hi There,

We’re very happy to investigate this and help to provide a fix.

Please use the links below to submit this question as a Ticket on our TrueThemes HelpDesk so that our dedicated support team can gladly investigate further.

Thank you :)


TrueThemes HelpDesk:

Is the download available today 4.0? I can not seem to find a changelog anywhere? But sometimes I am blind.

TrueThemes

Hi There,

Yes 4.0 is the current version of Karma-HTML Template.

Cheers :)

Love your themes!! I purchased both Karma and Sterling and love your support. I have the form working on my site but wondering when success is made, I couldn’t find a tutorial, how do I send the user to a page on that site with the HTML look of the rest of the site and text of the success of their sent message?

TrueThemes

Hey Andy,

Thanks so much for supporting both of our products. We really appreciate it my friend!

Our lead developer just wrote up a custom solution for your request.

Please kindly use the links below to submit a Ticket on our HelpDesk so that our dedicated support team can gladly share the solution with you.

Thank you :)


TrueThemes HelpDesk:

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