323 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Mexico

Hello, I have a client who acquired your template around 2011, so the current version wasn’t ‘responsive’ yet, how can i get an extended license or complement in order to make the version of the template responsive?

Do you send us the files or do we have to make a payment? If paying is the option, can i buy it or my client has to do it with his account?

Thanks a lot! :D

TrueThemes

Hi There,

Upgrading the HTML version from 2011 to current version will be very difficult to do as many of the site’s HTML structure and code have changed since 2011.

The simplest method will be to use the brand new version of the theme and add in the content into the new theme.

Customer receives free updates for life so they can simply log into account here on ThemeForest and download the most recent files right from within their ‘Downloads’ section here on ThemeForest.

Hope these details are helpful. Thank you :)

Default-user

Thanks, i’ll check the files and if i have a doubt i’ll contact you. ;D

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Love the new theme update! I’ve been in the process of rebuilding my site but ran into a little confusion. Is it possible for the testimonials or the labeled Our Clients Say it Best quotes to be rotating automatically like before the code was updated?

Thank You

TrueThemes

Sure thing my friend we’re very happy to assist you with this.

Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Default-user

I could not make an account on your help desk because I cannot access any purchase code. In my downloads section your template is listed because I purchased it but it doesn’t give me the license. When the template is downloaded in the licenses files all the purchase codes have been removed by TrueThemes as its stated.

Before your recent template update the testimonials automatically rotated. Now you have to manually click to the next testimony. Why is this not auto anymore and how can I achieve this?

Thank You

Default-user

You can see the old website rotating testimonies on http://www.mooreforsale.com

The updated theme is not online at the moment.

TrueThemes

Hi There,

Apologies for any confusion with the Item Purchase Code. It’s very interesting that those details are not available. Here is visual guide for locating the code: http://s3.truethemes.net/helpdesk/item-purchase-code.png

Here’s an article from our Helpdesk outlining full details for turning on “autoplay” on jquery slider: https://support.truethemes.net/?knowledgebase=change-jquery-slider-settings-karma-html-theme

Hope this is helpful my friend.

Thank you :)

Default-user

Hello,

Thank you very much for the help! I thought that was weird too, I downloaded the recent update last week.

Thanks again for the help!

  • Bought between 10 and 49 items
  • Denmark
  • Has been a member for 2-3 years

Will the HTML theme work with aspx – and what feature will then not be included .?

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