307 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi I am trying to add tabs within a tab of another set of tabs (nested tab)... not having much joy ! Please can you advise?

Thanks Mark

TrueThemes

Hey Mark,

We’re very happy to take a closer peak and see if we can provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Finland
  • Has been a member for 4-5 years

Hell yep, just bought the set and from the first template, it doesnt work with forest green.css, sprite.png doesnt show up in the full width.html, the “top” link in the footer hops out when resizing browser, so sorry and no hard feeling but i’ve seen much better work here…and used also.

TrueThemes

Sure thing my friend we’re very happy to assist.

Forest green is working nicely for us so perhaps CSS is not being included correctly.

Please check out the following training video to double check that all is setup correctly: http://vimeopro.com/truethemes/karma-html-web-template/video/64796742

If there’s anything else at all we can do to assist please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thank you for the kind words. Still, i’ve been working with ready-made templates a bit long time and done those by myself also in the history. Anycase, there was no errors when it came to CSS while i tested this but i dont want to hassle so i now “install” the basics to my own server and see if it differs from the client that it was about to go. (bought another set for her). Suggestion: why you just wont make Twitter-boostrap based version instead of using a bit oldish way to hangle mobile and desktops? And further, add a image “placeholder” to your theme instead of using Cloud-based images. Its WAY more easier for us, to figure out certain things. And last – in the first test, all other CSS-based things worked just fine but no: sprite and some minor layout issues. (when tracked the issue, it sure did pull out the sprite but it just dont work /worked on large screen.). Thanks. The set is clean and very nice but if this comes hard to implement it to live site, its odd. And please, add the style.css into /css-folder, should not be so hard? :)

Default-user

Oh btw, forcing images to be exact is wrong. In your full_width.html, the CLOUD-image is 922 wide and something height(not remember now), but if you use 100% for the images used in that, it – again- wont work as supposed. So get rid off the exact pixels and pull out flexible?

Default-user

Ok, have tested this, and there is no work-around for letting images come out as “is”. Your template-set is forcing to use exact pixels what you have made that it works. How come people who blog, can write any blogs if they are forced to use 922×201 images? That is something odd, but hey, its your Theme :) And potraits / others in different templates, cmom, prove you are gurus and make those in one template. The limitations of using different sized images just dropped of this theme for any other future plans to use..

I dont have to contact any private(secure as you say) Support because your theme just dont work “responsive” as you have stated.

TrueThemes

Hi There,

We’re slightly confused about the images issue that you’ve outlined.

The only images that have set dimensions are those images located within image frames. Inserting images of any dimension can be done when not using an image frame

Is it possible to provide a link so we can get a better idea of the issue?

Thanks so much

Cheers :)

Default-user

Hi. Ok so you mean that all images that are pulled out using sprite “frames” are forced to be exact? I need to do a) a blog where the header image is scalable ie. responsive (not working now because the the non-responsive layout code), and b) multiple image galleries where the pixels of images doesnt have to be exact in any way. I can, again re-”install” few pages into my server if you are kind enough to tell further, what parts of your template set are really freely responsive and what parts (talking about images only here) are forbitten to use dynamic images ie. using a CMS entries to pull out images with free. Thanks. I already have started to use another theme for the friend of mine but i always could use your theme in my own site :)

Default-user

Oh well, as per you said that “only images that have set dimensions are those images located within image frames” restricts using images at all with “style” in pages if they dont fit into pixels? Can you comfirm this because then this theme is totally useless for me because theme uses image frames in ALL images to keep the styling nice…

TrueThemes

Hi There,

Yes all images within image frames have a set “starting dimension”. These images/frames will then respond to the device they’re being viewed on and be optimized for that device. (ie. get smaller)

If looking to insert images completely free of any set starting dimensions then it sounds like you’ll need to bypass the image frames and insert images directly into the page(s).

Truly sorry we don’t have additional solution for you.

We’re very happy to provide a refund if you feel that this theme is not usable for your needs. Please just let us know and we’ll gladly get you all squared away.

Thanks so much

Cheers :)

Default-user

Hi, well as per what i said, there is no use for the nice theme of yours because the images have to set exact. The theme is very nice even that it doesnt fit into my needs. Just tell me what needs to be done?

And thank you for the understanding. Respect!

TrueThemes

Sure thing my friend,

Can you kindly provide more details about what your website requires? (ie. modern image frame, on XX page template, with XX image dimensions)

Thanks so much

Cheers :)

Default-user

All i always need is freedom to use any size of images in title-images, in galleries etc. And handle the size of those with lets say, DIV’s.

(how about adding image inside of div class=”col_half” and it fits there nicely if CSS and respo has been done the right way)..

Then there is no hassle for me or the end-users on what sizes they have to upload/use in galleries, blog posts, service portfolios etc.

And flexible tables to “cover” up the images using those as “frames” for the images (just an example this one).

I went ahead and implemented another Theme for my site, so its late for it to use your nice theme anymore.

As per you really take your work seriously and make the themes almost perfect, create themes that are clean, with no “hundreds” of pages as per it comes to some theme sets. And focus on images/video handling in those templates. And money flows in :) (At least i havent seen so many CLEAN, yet powerfull set that has gallery/with the freedom, and blog/with the freedom.

Cheers and keep up the nice work, Respect!

TrueThemes

Sure thing my friend.

It’s difficult to provide specific solution without having more project parameters but please check out our thoughts below.

It sounds like the best option for fully flexible (height/width) image frames is to use CSS.

Please note that older browsers (>= IE8) do not fully support CSS3 so those browsers will show slightly watered-down version.

You could wrap your images is HTML like this:

<div class="custom_frame">
<div>
<img src="your-image-here" />
</div>
</div>

And the CSS can be something like this:

.custom_frame {
background: #E3E1E1;
position: relative;
border: 1px solid;
border-color: #cfcfce #9d9d9b #404040 #9d9d9b;
padding: 6px;
margin: 0 0 20px;
width: auto;
height: auto;
-webkit-box-sizing: border-box;
-moz-box-sizing: border-box;
box-sizing: border-box;
}

.custom_frame:after {
position: absolute;
z-index: -1;
content: "";
top: 50%;
bottom: 5px;
width: 90%;
left: 5%;
border-radius: 100%/20%;
-moz-border-radius: 100%/20%;
-webkit-border-radius: 100%/20%;
box-shadow: 0 15px 7px rgba(0, 0, 0, 0.2);
-moz-box-shadow: 0 15px 7px rgba(0, 0, 0, 0.2);
-webkit-box-shadow: 0 15px 7px rgba(0, 0, 0, 0.2);
}

.custom_frame > div {
width: auto;
height: auto;
display: block;
background: #fff;
border: 1px solid;
border-color: #5a5a59 #a0a09e #c9c9c7 #a0a09e;
position: relative;
margin: 0 auto;
}

We’re very happy to provide more specific details when you’re using the Karma template for a website build.

Please kindly reach out to us via our secure HelpDesk whenever you need our assistance and our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Hi, and thanks for the idea, implement that into Karma as well? And i dont “care” anymore old browsers because its marginal (due to Google Analytics what i have followed the usage of the visitors at my site in the last 5 + years). And IE8 or older versions are in minor now-a-days. Anyhoo, when i use Karma, will contact if need some sort of help.

Respect!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Do you have any “dummy” data available to install so that my site looks like the demo site? Thanks!

TrueThemes

Yes sure thing my friend.

The Karma HTML Web Template comes as an exact replica of the online demo site.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Considering to purchase this HTML version. Quick question: did you implement sortable image galleries (using isotope.js or similar)? Y

ou mentioned this would be the case in your earlier comments. but the demo doesn’t seem to show that. Thanks.

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

The Karma Gallery pages do not currently have an isotope filtering feature. We are definitely considering adding this in future release.

Please feel free to give us a shout with any additional questions.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
lcts Purchased

Got problem with installing under WP 3.5.1 – message says that file style.css has wrong header.

TrueThemes

Sure thing my friend.

This version of Karma is the HTML+CSS web template and is not compatible with the Wordpress platform. To use Karma within Wordpress you’ll simply need to purchase the Karma Wordpress Theme: http://themeforest.net/item/karma-clean-and-modern-wordpress-theme/168737

You can reach out to Envato/ThemeForest to see if they can do the exchange on the back-end of their system or you can also follow the instructions outlined in our HelpDesk article for exchanging HTML for Wordpress version: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Thanks so much

Cheers :)

Default-user
lcts Purchased

Hi, I did everything like you wrote and waiting for money back. When can I expect this money?

TrueThemes

Sure thing my friend.

We’ve recently sent over 2 refunds for Karma HTML/Wordpress exchange.

Please kindly post your email address so we can confirm if we still need to process your request.

Thank you so much

Cheers :)

Default-user
lcts Purchased

My email address is: kontakt@lcts.com.pl . Thanx for your reply.

TrueThemes

Thanks so much for posting.

Yes we do indeed see your email and we’ve just sent over the $20 refund for Karma HTML.

Truly sorry for the long delay. Not sure how we missed your email on the first pass.

Blessings to you my friend.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, Could you please tell me where I can get the information on how to adjust the speed settings for the testimonial slider? I would also like to know how to set the slider so it won’t change until one of the buttons below is clicked on. I would like to give plenty of time to read the testimonial.

TrueThemes

Sure thing my friend we are very happy to assist you.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Turkey
alperi Purchased

Hello, I have a small problem, please help me. I tried to explain the following screen image, thank you.

http://i42.tinypic.com/2vws228.jpg
TrueThemes

Sure thing my friend, we’re very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Love the template, nice work! Is there a boxed layout option available? I was browsing the demo earlier today and there was popup on the right side of the screen to change the primary/secondary colors, as well as viewing a boxed layout. However, the popup doesn’t seem to appear anymore.

TrueThemes

Yes sure thing my friend.

The online style preview is only viewable on the Karma Wordpress version.

For a boxed-layout you’ll simply need to wrap each page layout with the following div:

<div id="tt-boxed-layout">

</div>

If there’s anything else at all we can do to help please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Perfect, thanks alot!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

One more question.. Is there a PSD file for the Karma logo used in the header? I can’t seem to find it anywhere in the PSD folder. I would like to change the text

TrueThemes

Hi There,

There is not currently a PSD for the sample Karma logo however we’re very happy to create a logo for you and send over the file.

Please kindly let us know the Text you’d like to use and we’ll get you all squared away.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

How do I get rid of the counter discs that show up under the main slider on the jquery2 homepage? I can’t see any js which relates to it. Thanks

TrueThemes

Sure thing my friend, we are very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Actually, I’d rather you just answered the question properly. I registered on your site when I first bought this theme but the registration no longer works. I think that a simple answer is all that’s required and i shouldn’t have to waste more time getting it.

TrueThemes

Sure thing Brian.

You can add the following CSS to your theme to remove the jquery pagination discs:

.jquery-pager {display: none !important;}

Please understand that TrueThemes is a 3-man team and we’re located in 3 different countries.

Our HelpDesk is in place so that we can collaborate as a team most efficiently and effectively. It’s also much more secure (SSL) and includes your own personal ticket storage so you can refer back and find solutions very quickly.

By utilizing our HelpDesk you will receive the most timely and efficient responses. We highly encourage using our HelpDesk if you prefer posting here on ThemeForest we’re still happy to help you right here.

We’re very happy to get your support account back up and running. Please feel free to shoot us an email with your username or email address that’s registered and we’ll look into why it’s no longer working and get it back up and running right away. You can email us at: info [at] truethemes.net

Thanks so much

Cheers :)

Default-user

Thank you for that.

  • Belgium
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
Vfero Purchased

Hello, great theme!

Could you tell me what script has to be modified to make the contact form work? Thanks a lot.

PK

TrueThemes

Sure thing PK – we’re very happy to help.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Belgium
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
Vfero Purchased

I’d really like to thank you for your wonderful work. This theme is really great, but you helpdesk is simply perfection!

Keep on going! Vince

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hola a todos. Soy nuevo en esto y no entiendo muy bien el significado del apartado ” site templates”. Por ejemplo, esta misma plantilla se puede utilizar con wordpress? Gracias

TrueThemes

Ola amigo

Esta es una plantilla de HTML. Se usted necessita una plantilla para WordPress, por favor vea aqui: http://themeforest.net/item/karma-clean-and-modern-wordpress-theme/168737

Gracias

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’ve been trying to convert a 2-column portfolio page to become filterable. It’s weird that any theme doesn’t include such a basic feature these days. I just can’t frig the page properly though. When are you likely to update Karma with a filterable gallery/portfolio?

TrueThemes

Hmm…there’s not a huge request for a filterable portfolio at this time so we’re unable to say for sure when this feature will be added. We’ll definitely look into this some more and consider adding it very soon to a future release of Karma.

In the meantime if you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

You might also be interested in a premium wordpress gallery plugin with filtering capability: http://codecanyon.net/category/wordpress/galleries

Hope this information is helpful my friend.

Thanks so much

Cheers :)

Default-user

Okay, well all I’ll say is that I’m not aware of more than a half-dozen html themes that don’t have filterable galleries/portfolios and which have been released in the past year or so. Maybe you don’t get many people ask for it because they buy one of the more recent themes.

Quite why you think I’d want wordpress customisation when I’m talking about your html theme, I don’t quite know. I did indeed look at your wordpress theme but couldn’t see any sense in buying it. If I’m honest, it looks dated and rather limited compared to most of the more recent themes, but then it has been on sale for what, 2 years?

Never mind, I’ll persevere with isotope and create what I want that way.

TrueThemes

Hi Brian,

Our apologies for the wordpress-related customize info. We thought your original post was related to the Karma Wordpress Theme. Our mistake.

We just want you to know that while we’re not available for the full on custom-coding work we’ve absolutely got your back and are here to assist if you run into any Karma inquiries during your isotope integration.

Be well my friend.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’ve been using wordpress for quite some time, but an starting to outgrow it and would like to start exploring HTML. in your information page you said this was for HTML pros and beginners. With this would be my first HTML site I am not sure where I edit my site. Once I have the HTML template do I edit it in dreamweaver? Thanks!

TrueThemes

Hi There,

Yes this theme can be edited via Dreamweaver or any other code editor of your choice.

Please note that this template does not contain a “graphical user interface” like Wordpress for editing the theme so it’s recommended that you have a basic comfortability working with and building HTML/CSS code.

Please let us know if there’s anything else at all we can do to assist.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 0-1 years

Where does it say in the product descripton that is has flash? Flash is useless as it doesnt work on safari which is 30% thereabouts of users and growing by the minute. Any ‘professional’ creating a Flash site for a client is not doing their job properly in my mind and needs to catch up to the times. The author should update their description to include flash and I would like my money back.

TrueThemes

Hi There,

Yes the CU3ER 3D Slider is a flash-based slider with a JavaScript Fallback for non-flash devices.

We’re very happy to provide a refund if you’re no longer interested in the Karma template.

Please kindly shoot us an email at: info [at] truethemes.net and we’ll get you all squared away.

Cheers :)

TrueThemes

Update: just saw your additional comment.

All seems well.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 0-1 years

Cancel previous i apologise i found the Jquery version. Bit disappointing as i really liked the 3d slider thought – pity it isnt jquery.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

In the images folder, and referenced in previous css, there is a square picture frames sprite. However, although it was referenced in previous css it now is not. Why have you removed this? I have something like 60 pages using square images but I now realise the new css robs the images of frames and placement values.

TrueThemes

Hi my friend,

We’re very happy to assist you with this.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

This is not a ticket issue; I have resolved the problem myself. I was asking why you have deleted bits and pieces of the css. There is no common sense here; you have deleted the css (why, don’t you like square images?) but left the image sprites in the images folder.

When you provide ‘upgrade’ instructions you might like to tell people that their images will suddenly no longer have the required css values after the upgrade. Is that too much to ask?

TrueThemes

Hey Brian,

This was definitely never our intention during the upgrade.

If you don’t mind submitting a support ticket outlining your website URL we can take a closer look and our development team will gladly provide a fix right away.

Our sincere apologies for any inconvenience this may have caused.

https://support.truethemes.net/login

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I can’t remember when it was exactly, but I sent you a message ages ago, last year some time, to advise you of coding errors on some of your pages. I notice that the pages still contain the same errors.

Do a global search for this: div class=”hr_shadow” /

(Brackets removed because otherwise the text vanishes)

Then submit all the pages containing this to the W3 checker and see what they say. To save you time, I’ll reprint it here:

Validation Output: 3 Errors Error Line 223, Column 25: Self-closing syntax (/>) used on a non-void HTML element. Ignoring the slash and treating as a start tag. div class=”hr_shadow” / /div

Error Line 376, Column 7: End tag for body seen, but there were unclosed elements. /body

Error Line 21, Column 18: Unclosed element div. div id=”wrapper”

(All the brackets have been removed otherwise themeforest obscures the text.)

As last time, these are from a virgin unzip. The page done above was template-leftnav but there are loads with the same mistakes. Luckily I remembered the solution and fixed it.

Next, and just for fun, take one of these pages and decide that you don’t want a grey line going across the page. Try deleting it and see where your footer parks itself. Around chin-height, I find.

  • Has been a member for 1-2 years

Is this version for WordPress only? Do you have HTML version? I want to build my website using MVC.NET, so I need HTML version. If you have, please let me know so that I’ll buy it. Thanks :)

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

This version is actually the HTML+CSS version so this is the one you’ll need for building in .NET

Hope this is helpful for you.

Cheers :)

Default-user

Great!

I’ve tried to purchase it using my PayPal account but it was unsuccessful. The error is “We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available)”. Could you support me?

If you can contact me, my email is doanhoanhtriet@gmail.com

Thanks :)

Default-user

Sorry, but could you make this fast? I’m in a hurry and I need your template so much. Is there any way for me to have it fast?

Very sorry about urging you but I really need it asap.

Thanks :)

TrueThemes

Hi There,

So sorry to hear that the purchase is not working for you.

Unfortunately our hands are completely tied in this situation. All payments, orders and processing are handled by ThemeForest/Envato so we do not have any access to this functionality on our end.

Perhaps trying to re-start the computer or using a different web browser might have resolve the issue?

If still unable to process the purchase please feel free to reach out to the Envato Support team and they can get you all squared away: support.envato.com/

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

Default-user

I still can’t make a payment. May I buy it directly from you, not via ThemeForest/Envato?

TrueThemes

Really wish we could but unfortunately not my friend.

We are bound by contract with ThemeForest/Envato and are unable to sell our products outside of their ThemeForest marketplace.

Please kindly reach out to Envato Support and they should have no issues getting you all sorted.

Again please feel free to give us a shout if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

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