343 comments found

jergas Purchased

Hi, i´ve just purchased your theme but i made a mistake and bought the website version and not the wordpress version, wich is the one that i need.

Can you help me?

TrueThemes

Yes absolutely my friend.

Please check out this article on our HelpDesk for complete template exchanging instructions: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Cheers :)

I bought this brill template a while back but never used it.. I believe its been updated since.. how can I download the most up to date version

TrueThemes

Sure thing Dave.

Please follow these simple steps for re-download the Karma HTML Web Template:

- Scroll to the upper right side of your screen here on ThemeForest

- Rollover your username and click Downloads

- From within Downloads scroll down and locate the Karma HTML Website Template

- Click Download and choose ‘All Files & Documentation’.

- That’s it :)

Hope this is helpful my friend.

Cheers :)

Spykee Purchased

Hey, first am loving this theme :) well done and keep up the good work

Having an issue with the drop down menu falling behind some content that I have on the page – have played around with a couple of the z-index but no luck could you point me in the right direction (basically the drop down menu is behind the content)

TrueThemes

Thanks so much for the kind words my friend – we’re so glad to hear that you’re enjoying the Karma theme.

We’re very happy to assist you with your inquiry. We’ll just need to take a closer look at your website to help determine the issue and provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

medical1 Purchased

Hi,

On the contact form email recipient list is there a way to BCC email recipients?

TrueThemes

Very sorry my friend but BCC is not currently available in the contact form. :(

Hi,

I am considering to buy this beautiful template for our research group but in the styles, I could not find the “maroon” one. Is there any way to make the background color maroon, assuming that I dont want to change any other thing for the pictures or …. I am quite new to HTML and dont want to struggle with more advanced things for now!

TrueThemes

Hi There,

Thanks so much for your interest in the Karma theme.

Modifying the color scheme will require a few custom images and a small amount of HTML customization.

We’re not currently available for custom coding work however If you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners for all of your coding customization needs. WPQuestions.com and Codeable.io

We hope this information is helpful my friend.

Cheers :)

Is it possible to hire you short term to consult through the development of my websites with your template?

TrueThemes

Apologies my friend but we don’t have the resources at this time for custom hire.

You might be interested in posting on the Forums here on ThemeForest to locate developer for your needs: http://themeforest.net/forums/topic/themeforest/25

Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

Hi, I have emailed your helpdesk and still yet to hear from you. You stated in the email that the 3D slider IS CENTERED and I don’t go out of my way to lie and waist my time. It’s an easy thing to view one slider from the next as I had implied and showed, saving everyone’s time and keeping your customer service at a top notch level. Your Help Desk software says that my ticket is “Resolved” and it is not. Again, can you please send me the fixed code. Here is the screen shot. http://anthonyunger.com/images/error.jpg

TrueThemes

Sure thing my friend.

We greatly apologize for any confusion.

We’ve just responded back to the support ticket. Please continue communicate on the ticket and we’ll get you all squared away.

Thank you so much for letting us serve you.

Cheers :)

AnthonyU2012

Great stuff!!! Thanks for the fix!!! So far I’m rating this a five star!!! It’s nice to see nice caring people online. That is rare. :)

TrueThemes

You’re very welcome my friend. Thanks so much for the positive feedback and rating. You rock!

Cheers :)

deyse Purchased

Boa tarde. Tentando instalar o tema e o resultado é o seguinte texto: “Os seguintes temas foram instalados mas incompletamente. Os temas devem possuir uma folha de estilos e um modelo.”.

aguardo resposta.

Deyse maia

TrueThemes

Sure thing, we’re very happy to assist you my friend.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

Our HelpDesk support manager is also fluent Spanish speaker so he can assist you in your native language.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

deyse Purchased

Good morning, I’m trying to accomplish installation and that returns me is the following message: “The following themes are installed but incompletely. Themes must have a stylesheet and a template.”

I await return

TrueThemes

Yes this is indeed possible.

We’re unable to provide direct refund to your account since we do not have access to any of the financial functionality here on ThemeForest.

To exchange HTML for Wordpress you’ll simply need to purchase Wordpress version, then contact us via our Profile page so we can confirm both purchases. Once we confirm we can gladly send over the $20 Karma-HTML refund directly to your PayPal.

Full instructions for doing the exchange can be found on our HelpDesk here: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Please give us a shout if there’s anything else we can do to help.

Thanks so much

Cheers :)

Default-user
deyse Purchased

I see the value and the wordpress version is out of my financial resources. Can be made direct reimbursement for my pay pal account or other method of repayment?

TrueThemes

Hi There,

Sure thing my friend. Please send us an email with your PayPal email address and we’ll gladly send over refund.

You can email us at info [at] truethemes.net

Cheers my friend :)

Hi,

I’m trying to change the background of the main menu bar at the top (with the page links, site logo, etc.), and I can’t quite figure out how to do this on a per-page basis.

Specifically, on this page:

http://www.latenitebooks.com/the-mages-of-bloodmyr/

I’d like to change the background where the Late Nite Books logo, Late Nite Shop, and etc. are located, but only on this page.

TrueThemes

Hi There,

We’re very happy to take a closer look at everything and provide more details.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide further assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Wow…working through updating the HTML version to 3.0 and it is rough. This is just an FYI for anyone else going through this (though you probably already know) – the working “6 step” find and replace guide doesn’t cover everything. There is quite a bit of code that was updated…some class names were changed, as well as the div structures…

Really and truly, your best bet is to start from scratch. Sadly.

TrueThemes

Thanks so much for your feedback my friend.

Yes converting a template from non-responsive to responsive is quite an undertaking so modifications to the existing code are unfortunately a very real part of the process.

If anyone is interested in Karma we highly recommend the Karma Wordpress Theme unless you need to use HTML version for any specific reason. The Wordpress platform is far more powerful, automated, and theme upgrades are 100% seamless.

http://themeforest.net/item/karma-clean-and-modern-wordpress-theme/168737

Have a wonderful weekend my friend.

Cheers :)

Default-user

Just bought the Wordpress theme actually…decided if I was going to be restarting from scratch, I might as well do it in Wordpress. Unfortunately, I have absolutely no knowledge of Wordpress and still modified the HTML version. Only took a day to go through and update the code, so not as bad as I expected.

Couple additions to the 6-step guide:

Left and Right Toolbars have been Updated Square Frames seem to have been removed entirely (i think) Search Form has been updated iPhone contact form has been updated to “smartphone” (just replace all “iphone” with “smartphone” to fix)

Might have been more, but those were the ones that I was able to visually catch and fix. Regardless, I’m still happy for a responsive update, so thanks!

Bought this template, but i made a mistake. I neded the WordPress version. (i already bought that one now) is there a way to undo this purchase?

Thnx,

TrueThemes

Sure thing my friend.

We’ve just sent over refund via PayPal.

Thanks so much :)

hi, awesome theme. i like it,

Sorry if my question sounds stupid—-is this template based on Wordpress? What’s difference from Wordpress, or you can say, what’s the advantage for your template?

How should I install it after purchase?

Best regards

TrueThemes

Thanks so much for your kind words my friend.

Here are some links that we hope you find useful. Please let us know if there’s anything else we can do to assist.

Cheers :)

- This Karma HTML template is not for Wordpress however Wordpress version can be found here: http://themeforest.net/item/karma-clean-and-modern-wordpress-theme/168737

- We love Wordpress and highly recommend it over static HTML templates. Both Karma themes are pretty much identical ” out of the box” but Wordpress makes it incredibly easy to update website content, update karma theme, install plugins for additional functionality, etc. Here’s an article with a bit more details: https://support.truethemes.net/?knowledgebase=which-do-i-choose-wordpress-theme-or-html-theme

brian7454 Purchased

Only buy this theme if you’re willing to debug it yourself. despite the issues first being flagged up before, the html is full of errors, some of which will drive you nuts and nobody has changed a thing.

These errors will irritate the hell out of you and nobody will fix them so you’ll work out a fix for them yourself. Then you’ll go to create some extra pages in a few month’s time and be forced to waste another hour or two while you work out what the fix was.

If you post here you’ll get asked to generate traffic to their ‘help’ website instead of getting an answer. If they can’t find an answer you’ll find you suddenly can’t log onto their “help” website any more.

I flagged these errors months ago. WHY DON’T YOU FIX THEM?

Here are the serious errors (not the ones that won’t cause problems) according to the W3 validator: I have removed the tags as otherwise they won’t show up….

template-leftnav.html (3 errors in total) Error Line 223, Column 25: Self-closing syntax used on a non-void HTML element. div class=”hr_shadow” / /div Error Line 376, Column 7: End tag for body seen, but there were unclosed elements. /body Error Line 21, Column 18: Unclosed element div. div id=”wrapper”

template-sitemap.html (6 errors in total) Error Line 409, Column 7: End tag for body seen, but there were unclosed elements. /body Error Line 21, Column 18: Unclosed element div. div id=”wrapper”

template-leftsidebar-horizontal-nav.html Error Line 373, Column 7: End tag for body seen, but there were unclosed elements. /body Error Line 21, Column 18: Unclosed element div. div id=”wrapper”

template-fullwidth-horizontal-nav.html Error Line 218, Column 25: Self-closing syntax (/>) used on a non-void HTML element. div class=”hr_shadow” / /div Error Line 559, Column 7: End tag for body seen, but there were unclosed elements. /body Error Line 21, Column 18: Unclosed element div. div id=”wrapper”

Best advice, buy a theme that has genuinely responsive features. This theme ain’t it. And don’t buy a wordpress theme from people who can’t be bothered to maintain the html version properly!

Default-user
brian7454 Purchased

Of course, when I say the serious errors, I don’t mean that these are the only ones. Just typical of them. I don’t have enough time to do a w3 validation check on all their pages (the above faults are on the demo site and the html hasn’t been updated since …?).

TrueThemes

God Bless you Brian.

Please let us know if you’d like a refund and we’re happy to provide.

Any other customers interested in KARMA we highly recommend the Karma Wordpress Theme: http://themeforest.net/item/karma-clean-and-modern-wordpress-theme/168737

Cheers :)

Default-user
brian7454 Purchased

No problem. Feel free to correct the faults that exist in the theme – that’s a much better policy than ignoring them and trying to push people into paying three times as much for a wordpress theme.

Hi,

Is it possible in the homepage – jquery 2 to show a video that will fill the entire space?

If not, is their an option for video that is not left or right, but just centered with the video filling the entire width of the page?

Thanks

TrueThemes

Hi There,

Thanks so much for your interest in the Karma HTML Web Template.

All of the homepage templates are essentially a “blank canvas” which can house any layout that’s required. You can use this canvas to easily build a page with full width centered video. There is not currently a full width video for jQuery2 slider.

Hope this information is helpful my friend.

Cheers :)

bobboles Purchased

Good customer support!

I purchased this template. But was not happy. I got an immediate and full refund. No questions asked.

After downloading and testing this template, I was not happy. Nothing wrong with the template, but I realised I was going to have to make a lot of changes to it to make it suit my needs.

I contacted the TrueThemes and asked for advice on how best to approach. I also said I wished I had not bought the template. I got an immediate and instant refund. Top marks. Thanks guys.

TrueThemes

Cheers :) you rock!

Hello, We are running Karma on our wordpress site ( version 3.0 ) and when logging into ThemeForest it is not showing the 3.03 upgrade package in our download section. Can you help please? Paul.

TrueThemes

Hey Paul,

I’m incredibly sorry for the long response time here on the ThemeForest boards. I usually answer within hours however personal issues took me out of commission for nearly 1 week.

I’ve just downloaded Karma from ThemeForest Downloads section and I did indeed receive the latest version.

Perhaps trying to clear browser cache might help to resolve the issue? If still no luck you’ll need to reach out to Envato support as our team does not have any access to files within the ThemeForest Marketplace Accounts.

http://support.envato.com/

We hope this information is helpful my friend. Please let us know if there’s anything more we can do to help.

Cheers :)

Vfero Purchased

Hello, i hope you help resolving troubles by your Helpdesk because my client is ready to hit me with a baseball bat… I don’t particularly like my face but i still wanna be able to talk… :D

TrueThemes

Lol. Yes the ability to talk is always a good thing.

Yes we absolutely handle all support tickets via our HelpDesk.

Cheers Vince :)

Vfero Purchased

Guys… I’m a very calm man, i’m cool and want peace for everyone. But please, could you READ my tickets entirely and find a solution???

I’ve sent 3 tickets about contact-form and you ask me not to do it anymore. So… What do I have to do when there are 3 DIFFERENT problems?

I really hope/need a fast answer. BTW, my ticket has been changed to Resolved and it’s NOT RESOLVED.

Regards, VInce

TrueThemes

Hey Vince,

I’m incredibly sorry for my delayed response here in the ThemeForest boards. I run the comment board on our team and I’ve been completely out of commission for the past 2 days.

I’ve just reviewed the tickets and it looks like things have been sorted out.

If there’s anything else at all we can do to assist please continue to reach out to us via our ticketing system and we’ll gladly continue to help you out my brother.

Cheers :)

Is there a version for Joomla!?

TrueThemes

No Karma for Joomla. Very sorry my friend.

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