307 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 3-4 years

Hello, I bought the Karma theme for WHMCS (Transaction #: 48631490ML547442W), I could change this by Wordpress version? Looking forward, thanks.

TrueThemes

Hi There,

Yes you can indeed receive refund for HTML/Wordpress exchange.

Please follow these instructions for making the exchange: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Cheers :)

exista

Hello!

Thanks for the reply.

Just one more question, should I buy the version I want, for example Wordpress $ 55, and I will receive a refund of $ 25 related to the purchase of WHMCS version?

exista

Hello,

I did purchase the theme for Wordpress:

- PayPal ID: P8Z4MT7KRPDRL.

Thank you!

TrueThemes

Hi There,

Karma currently only comes in 2 versions:

1. Karma Wordpress Theme

2. Karma HTML+CSS Website Template.

We are unable to search PayPal Transaction ID’s as this is all processed by Envato/ThemeForest

The only method for refund is to follow instructions outlined in HelpDesk article: https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Quick overview….

- Purchase both versions

- Contact us via our contact form so we can confirm both purchases.

- Once confirmed we will send refund via PayPal

Hope this makes sense my friend.

Cheers :)

  • Belgium
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
Vfero Purchased

This is my last comment here, due to a bad assistance and a weird manner to help customers.

My question is abour the contact form.

My opinion is that you can have ONE contact form but SEVERAL problems.

The opinion of truethemes is that ONE contact form can only make ONE problem.

So if you wanna have some help, you can’t make more than one ticket.

Me: Is it possible to make A+B?
You: Yes it is
Me: It doesn't work...
You: Yes it works. Please contact a webdesigner to help you.

This is not a good way, really not a good way to provide some help and tricks.

My final comment.

TrueThemes

Hi There,

We’re truly sorry that you’re feeling disappointed by our product support.

Can you kindly post your Ticket ID # so that I can personally review the ticket, determine what you’re trying to achieve, and determine if there’s any additional information I can provide to get you up and running as soon as possible.

Please know my friend that we are very much on your side and we’re always doing our best to provide the best possibly support.

We’re here for you.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Hi, I brought this template and I have a problem on one page.I have more images at this page http://www.atestatelainformatica.ro/atestate/html and it takes too much time until I can see them.

Do you have any idea why I have to waint so much time before I see the images? I want to avoid pagination.

Thanks!

TrueThemes

Sure There my friend,

At first glance things seem to be working nicely (page is loading fast for us) however we are very happy to take a closer look and help you to resolve.

Generally a gallery page that is slow-loading is caused by large resolution images being used for the thumbnail images. (for example, linking to a 2000×2000 px image).

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly dig a bit deeper and help to provide solution.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Italy

I’m agree with Vfero. In my case, with the tiket support, you could see that I’m using the old version of template, that’s way wasn’t working the index with any new element….but like an “expert” you sent me to ” engage a coder to assist” me – said “Miguel G”. THIS IS A GOOD WORK GUYS !!!!

Default-user

BTW the website NOW is old old old…...

  • Has been a member for 0-1 years

Hi there, I have two questions.

1 -Can I edit the CSS to change the layour color?

2 – Do I have to pay $20 per month?

ps: I’m wondering buy the cheapest version.

TrueThemes

Hi There,

Thanks so much for your Karma interest my friend.

1. Yes CSS can adjust most of the color scheme however a few custom images will also be required for custom color scheme.

2. Nope. Just a 1-time purchase which includes premium support and free upgrades for life.

Please just note that even though this version is less expensive it is an HTML+CSS web template so requires a working knowledge of website coding languages (HTML,CSS).

The Wordpress version is a much more “point-and-click” solution and requires absolutely no coding: http://themeforest.net/item/karma-responsive-modern-clean-wordpress/168737

Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Does this have the ablilty in the html version to do a video library page?

TrueThemes

Hi There,

Thanks so much for your interest in the Karma theme.

Yes the HTML version can indeed have a video library page.

The exact layout will depend on your specific requirements however a few options we’ve seen work nicely are:

- The Gallery page templates. This work great for displaying the video within a Lightbox: http://themes.truethemes.net/Karma-HTML/template-gallery-3-columns.html

- Any other Page Template (ie. Right Sidebar). This is a great option to directly add the Vimeo/YouTube embed code and display the videos right on the page: http://themes.truethemes.net/Karma-HTML/template-rightsidebar.html

Hope this is helpful. Please let us know if there’s anything else we can do to assist.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I had purchased this a year or so before, I do observe you are providing responsive version of html+css template. Is it enough to add mobile.css file or something other?

thank you

TrueThemes

Hi There,

Thank you so much for supporting the Karma theme.

Converting an HTML theme from non-responsive to responsive can be quite an undertaking however we’ve tried to streamline the process as much as possible.

Here’s a HelpDesk article outlining all the details: https://support.truethemes.net/?knowledgebase=upgrade-karma-html-web-template-to-3-0

Hope this is helpful for you.

If there’s anything else at all we can do to help Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Homepage – jQuery2 does not display properly using IE 11, even in themeforest preview. Text shows behind the jquery slider.

TrueThemes

Hi Shantali,

We’re very happy to take a closer look and help to provide a solution.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, How can I remove the CU3ER start loading logo ? I went of their website, and they said we need a pro account. But as we buy it here, is there a code line we can break to delete this please ? Thank you.

TrueThemes

Hi There,

The removal of the CU3ER logo does indeed require a pro license.

CU3ER has offered a special $10 discount exclusively for Karma customers. They’ve asked us not to post the code publicly however we can gladly provide via email. info (at) truethemes.net

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am having the exact same problem as shantali, which is that in jquery2, if using internet explorer, the text appears behind the scroller. Have a look at the printscreen: www.hazmatsystems.com/public/themeforest.png.

Please let me know how to proceed to fix this.

TrueThemes

Sure thing my friend. Full solution is outlined here: https://support.truethemes.net/?knowledgebase=karma-jquery2-homepage-ie11-fix

Cheers :)

Default-user

Actually, forgot to mention, I have the html version and not the wordpress / php version.

Thanks

TrueThemes

So sorry for the mixup – we didn’t realize it was the HTML version of the Karma theme.

We’re very happy to provide a solution for you.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

Hello,

do you also have styling for other form elements like listboxes , selects etc, in this theme? Perhaps also for tables? Also with examples?

Kind regards, BArry Sakkers

TrueThemes

Hey Barry,

Hope you’re having a wonderful holiday season.

Styling for listboxes/selects are “non-styleable” browser items requiring javascript in order to properly style. Karma does not currently include this styling.

Other Form elements do come with some nice clean styling which can be seen in action on this contact page: http://themes.truethemes.net/Karma-HTML/template-contact-iphone.html

All other pre-styled elements can be found on this demo page: http://themes.truethemes.net/Karma-HTML/content-code-snippets.html

Hope this information is helpful my friend.

If there’s anything else at all we can do to help Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly provide assistance.

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks so much

Cheers :)

Default-user

Thanks for your answer, it was not the one I hoped for… :(

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
cyprox Purchased

Hi, I’ve gone through previous comments and most response in this matter was to submit a ticket, however I believe this is a question that will be posted by most asp.Net developers and the answer here would benefit quite a huge number of developers too..

Karma’s “buttons” are actually links ’<’a href=”#” class=”ka_button small_button small_cherry” style=”opacity: 1;”> Small Button ’>’

In asp.net, creating a button would render as a submit button as below: ’<’input type=”submit” name=”btnTest” value=”test butt” id=”abc” class=”ka_button small_button small_periwinkle” style=”opacity: 1;”’>’

Unfortunetly, the css does not work well with the html “submit” buttons. Is there fix for this, not a work around to change all buttons to links but to actually fix the css to support the html “submit” buttons

thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

I have purchased the Karma Wordpress theme quite a while ago. I am thinking of switching the website to an HTML version, as we do not need all the extras. On the wordpress version, I have altered portfolio 2 colum so that a random post shows on page reload. This was the single most important thing for my client. My question is, if I get the HTML version, would you be able to tell me how to get the two column gallery to load images in random order? Is this possible? Thanks.

TrueThemes

Hi There,

Thank you so much for supporting our products – we really appreciate it.

We highly recommend the Wordpress version over the HTML version. The Wordpress version will allow for much easier upgrading anytime there’s an update and it will also allow the ability for a much more powerful website. (client might not need something now but in the future they might want something that could be added with a simple plugin on the Wordpress version)

Releasing updates for HTML version can be troublesome since many files might be affected by an update and thus the end-user must then modify all the new files during an update. The Wordpress version entails simply uploading the updated theme (1 zip file) and the entire site will then be upgraded and no additional modifications will be required.

Displaying a random post on HTML version would also require a bit of custom coding. HTML does not have “dynamic ability” so a more dynamic programming language would need to be included for a randomized-post (ie PHP). Wordpress is already built on PHP so a randomized post will be much easier to implement.

We hope these details are helpful for you my friend. Please feel free to reach out to us again if there are any additional questions. We’re very happy to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Great templates, HORRIBLE customer service! (Doesn’t having to use html in a post tell you something?) But that’s not the issue. I’ve come across terrible attitude and blame and apparently a lack of service if you continue an issue incorrectly, i.e. start a new ticket for a problem that hasn’t been solved when it’s marked as solved already. The communication was so bad and it seems someone wants to cover his/her tracks since all communication in either ticket has been completely deleted. If anyone wants help, I suggest either finding it elsewhere or better yet, go somewhere else for templates.

TrueThemes

Hi There,

We’re so incredibly sorry that we haven’t lived up to your expectations.

It is never our mission to lie or blame or be rude in any way.

Do you mind posting your HelpDesk username or Ticket ID # so we can gladly look more at these tickets?

Our sincerest apologies and we hope we can continue to serve you on future projects.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Great theme!

Quick question; if anyone can chime in to answer, please do. Looking to move the logo in the center and top of the menu-bar, as well enlarge the logo. Any suggestions?

Greatly appreciate any help.

Thanks.

TrueThemes

Yes sure thing my friend.

Truly sorry it took so long to respond here on the ThemeForest boards.

Kindly follow the instructions in this tutorial for easy centering of the logo. Please note that this was written for original version of Karma Wordpress theme however you can grab the code from the tutorial and drop it right into the bottom of ‘styles.css’ and the logo will be nice and center.

https://support.truethemes.net/?knowledgebase=center-logo-and-main-navigation-karma-theme

Thanks so much

Cheers :)

Default-user

No need to apologize. Great work and thank you very much for the help! Cheers.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hello,

i bought this and the Wordpress Theme.

First Very Nice Work.

My Question. Is there coming any update to 4.0 in the HTMl Version like the Wordpress Version?

TrueThemes

Hi There,

Thanks so much for your Karma purchase my friend!

Upgrading the HTML version to 4.0 will unfortunately be a near impossible task. This is the truly difficult part about HTML templates is that they become very limited in terms of significant changes to the theme’s code. Upgrading to 4.0 would require modifying the large bulk of the HTML-theme’s files and is much easier to start with 4.0 from scratch.

As a team we are discussing releasing Karma 4.0 HTML version however this would not be an upgrade for existing Karma (for reasons outlined above)

The best idea we’ve come up with so far is including both Karma 3.0 and Karma 4.0 in the download package and users can then decide which version they’d like to use.

We love serving you!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased the theme trying to make it work with my wordpress not realizing you already have this as a wordpress theme, wish I would have seen that first. Can I get refund on this version and exchange for the wordpress version?

Thanks

TrueThemes

Yes absolutely my friend!

Kindly follow the details outlined in this post and we’ll gladly provide the refund.

https://support.truethemes.net/?faq=how-to-exchange-an-html-theme-for-the-wordpress-version

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Thanks to the TrueThemes support team – nice work!

TrueThemes

You’re very welcome my friend! Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I really like karma! Would like to make the cu3er area smaller, however (say 800 X 360) and keep it centered on the screen—how can I do this?

TrueThemes

Sure thing my friend.

This can be achieved by editing the templates CSS file to adhere to the newly desired dimensions.

Line 660 of style CSS contains the div element responsible for setting the width of the cu3er slider area.

Simply adjust the width with something like so:

.home-flash-slider {
width: 800px;
}

The slider will conform to the new dimensions.

Hope this helps :)

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can’t say enough good things about this template; absolutely LOVE IT, and your support is phenomenal.

I’m wondering if you can recommend any sort of add-on for displaying a calendar? I’d like to have an events page with a calendar that can show single and recurring items, and then link to details for the events.

Thanks!

TrueThemes

Thank you so much! We’re so excited you’re loving the theme!

We’ve not worked with many calendars for HTML template however we’ve just spent some time reviewing some available options.

Here is our top-pick script from the CodeCanyon marketplace. Looks really promising:

http://codecanyon.net/item/jquery-flat-event-calendar-responsive-timeline/6039142

Hope this is helpful :)

Cheers

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