324 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

You’ve been very supportive-I think this is my last question! I edited contact-form/config.php with my email, but didn’t receive anything when I submittted a test from my website-any ideas? Also, how do I set up the “Join our crew”/”Subscribe” option in the footers? THANK YOU!

TrueThemes

Hi There,

We’re very happy to provide assistance:

1. Kindly use the links below to submit a Ticket on our secure HelpDesk providing the website details so we can gladly check out config.php and try to determine why not working on your website.

2. The subscribe form in the footer is essentially just an HTML shell that we provide for easy porting of a mailing list service of your choice. It can also be set up as a contact form instead. You could sign up for a service such as MailChimp and port over their HTML code into the footer, or here is an article from our HelpDesk outlining details for using Karma’s in-built form script to create a custom form in the footer: https://support.truethemes.net/?knowledgebase=karma-html-add-multiple-contact-forms-custom-footer-form-etc

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
new4you Purchased

Hi, I just tried to signup to your support forum/website, but got the following error when I tried just now:

“The Item Purchase Code you’ve entered is already registered by another user. Please re-enter.”

Can you please resolve this for me, or advise of an email address that I can send further details to you in order to verify my purchase.

Thanks!

TrueThemes

Sure thing. We’re very glad to look into this and get your support account up and running right away.

Kindly shoot us an email with the item purchase code along with the desired username/email address:

email us at: info@truethemes.net

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Your “full width” template looks like its really just to the width of .container. Is there a page where .container goes to the full size of the device?

TrueThemes

Thank you so much for your interest in the Karma template :)

There is currently only the full-width template which spans the width of the container and not the browser window.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello there. I am considering to buy this Karma theme. My question is… if I buy this particular theme. Can your support team guide me step-by-step on how to install and run the theme properly on my localhost computer?

Thanks.

Default-user

Second question will be… if I bought this Karma theme, can I do my development on localhost first, and decide to license it to a particular domain at a later time?

TrueThemes

Yes, absolutely.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Please help me remove the cub3r logo from the 3d slider!

Thanks

TrueThemes

Sure thing my friend. We’re looking into the solution and we’ll respond back as soon as we have more details.

Thank you :)

  • Has been a member for 0-1 years

I have a question, if this template is compatible with newest version of WordPress? Thank you for your response.

TrueThemes

Hi There,

Yes Karma is compatible with the latest version of Wordpress.

This however is the HTML/CSS version of the Karma template. For Wordpress version kindly visit this link: http://themeforest.net/item/karma-responsive-wordpress-theme/168737

Thanks so much :)

Default-user

Thank you very much for your quick reply

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I am still having problems with this website on iphone and ipad. The menu is still jumbled is there a fix for this:

I have attached a photo in the other forum.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is Kompozer software a good one to work with Karma template? or I need another one?

TrueThemes

Hi There,

We’re very happy to provide some guidance.

We’ve not worked with the Kompozer software however it looks like fairly good software for editing Karma HTML theme.

Generally our Karma-HTML users simply build their website by directly editing the HTML code in the Text-Editor of their choice (ie. SublimeText, Dreamweaver, etc)

For an advanced and much more “point and click solution” we highly recommend checking out our Karma Wordpress Theme. It’s built on the Wordpress platform which provides a powerful and easy-to-use admin panel with no coding required: http://themeforest.net/item/karma-responsive-wordpress-theme/168737

We hope these details are helpful.

Thank you :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
Hi, what happens with Karma WordPress Theme? http://themeforest.net/item/karma-responsive-wordpress-theme/168737

“Item No Longer Available”

Thanks!

TrueThemes

Hi There,

Sincere apologies for this my friend.

There was a server-bug on the Envato Marketplace and the Karma Theme was temporary off the site for a few days.

Everything is back to normal and Karma is up and running strong as ever.

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I Buyed the product but when I openned the zip file says that is corrupted.

TrueThemes

Hi There,

Thank you so much for purchasing the Karna theme.

The ZIP file opens nicely on our end so there can be a small number of items causing the error.

Here’s some recommendations:

  • Re-download the files from ThemeForest
  • Re-start your computer
  • Download/install/use a 3rd-party ZIP extraction program such as WinRAR or WinZIP. We love Winrar: http://www.rarlab.com/

Thank you :)

  • Has been a member for 0-1 years

The last update for this theme was approximately 8 months ago and its browser compatibility is a bit dated, yet the equivalent Wordpress version was updated quite recently.

Is development of this theme ongoing or has it been abandoned? If still ongoing, when is the next planned update and does a purchase now provide access to future versions in perpetuity?

TrueThemes

Hi There my friend,

We’ve got a “Karma 4.0 – HTML” in the works which is an almost entirely re-vamped version of this template. HTML + CSS significantly modified to be more future-proof and utilizing greater CSS3 techniques, etc.

We will launch this version before the end of the work week.

Thank you :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United Kingdom

Hey TrueThemes, Love your work. I’m a big fan. Looking forward to the release of Karma HTML 4.0. Any timelines for that? Thanks, D-L

TrueThemes

Hey D-L,

So sorry we’ve been out of action my friend. I believe we’ve let you know the details in previous comment but just in case we’ve let you know what’s up down below.

Karma 4.0 (HTML) is very close to final and no reason we shouldn’t have it launched before the end of the work week.

Thanks so much for your continued support and we look forward to serving you on more projects in the future.

......I’ve recently returned home from hospital and the comments section was left unattended during my absence.

Our HelpDesk and support team have been fully active during this downtime and we have put processes in place so that this type of thing will never happen in future. It’s truly completely out of character for our company and it’s our sincerest apologies for this delay.

dljoseph
dljoseph Purchased

Thanks for the reply and glad to hear you are back safe from hospital. Hope you are fully recovered soon. I look forward to the upcoming release :)

TrueThemes

Thanks D-L!

We’re Blessed to be working with you my friend.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I love this template but am anxiously looking forward to the updated Karma 4.0 – HTML version. Please let us know when we can expect that to be released.

TrueThemes

Awesome! We’re so glad to hear you’re loving the template.

We’re just a few hours away from submitting the Karma 4.0 files to ThemeForest. Files are generally posted by Envato within 24-48 hours.

Thanks so much :)

Default-user

Sounds great. Hopefully you’ll have it available for download soon. I really need the new version this week.

TrueThemes

Awesome. New files have been submitted and it looks like they’ll for sure be available before the end of the day. We’ll send you another note once we’ve received confirmation of posted files.

Thank you :)

Default-user

Just noticed the update is now available for download. Thank you so much!

TrueThemes

You’re very welcome :)

Please see our comment below to dljoseph for full details on the status of the updates.

Cheers

TrueThemes

Just confirmed, new files are posted and available for download. Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United Kingdom
dljoseph Purchased

Nice one, guys! Can’t find the part of the documentation that shows how to enable the sticky header… I’m sure it must be as simple as adding a class to the header… perhaps I’ll inspect your demo site with firebug…

dljoseph
dljoseph Purchased

Not sure I’ve got the correct files in this new download package….all the HTML files are dated 4th March 2014 in my download. Going to download again… Also, can you tell me if the download package is supposed to contain the same HTML markup as your demo site? It still looks like the previous Karma 3.0 download version…

dljoseph
dljoseph Purchased

submitted a ticket in the support area :) thanks.

TrueThemes

Hi D-L,

Apologies for any confusion here.

We received confirmation yesterday from Envato that the updated files have been approved and posted, however it seems they did not post the new files.

We’ve re-submitted the 4.0 files and we’re just waiting on the new confirmation.

You should receive an email notification when new files are posted.

Thank you :)

TrueThemes

Just confirmed, new files are posted and available for download. Cheers :)

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 5-6 years

Nice Job Guys I love your stuff so much i bought both…any updates on the pipe for sterling?

TrueThemes

Thank you so much my friend! :)

We’ve recently launched an update for Sterling Wordpress. More details can be found here: http://bit.ly/1pgBl9H

We’ve got some new products in the works so no major updates planned updates at this time.

We greatly appreciate your support!

Cheers :)

  • United States
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
KenyonL Purchased

Hello. Do you happen to have documentation ready to go on the recommended procedure for upgrading to 4.0 (HTML)? The knowledge base only contains the procedure for upgrading to 3.0. Thanks much!

TrueThemes

Hi There,

Upgrading from 3.x is unfortunately not possible without a vast amount of coding changes.

Karma 4.x has been completely overhauled and is best to create a website from the ground up.

Thank you :)

KenyonL
KenyonL Purchased

Ouch. OK. Out of curiosity, would it be a relatively simple code change to get the sticky menu functionality?

TrueThemes

You are in luck my friend.

We built that aspect of the template “modularly” so it’s a pretty simple addition to Karma 3.x

We’ve taken the liberty to write up an article explaining just how to do it: https://support.truethemes.net/?knowledgebase=karma-3-0-add-sticky-menu-bar

Hope you enjoy :)

Cheers

KenyonL
KenyonL Purchased

Wonderful! Thank you so much. Well done!

KenyonL
KenyonL Purchased

Your instructions worked like a champ. Thank you again for updating the documentation.

TrueThemes

Awesome! So happy to hear it :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

:bigsmile: :bigsmile: :bigsmile: Excellent!!! A MUST HAVE!!! GREAT DOCUMENTATION! GREAT SUPPORT! :bigsmile: :bigsmile: :bigsmile:

TrueThemes

Thanks so much for the kind feedback :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
hl1afg Purchased

I purchased Karma – Responsive Clean Website Template, but not auto play slider on home screen.

Your Demo also not auto play. http://demo.truethemes.net/?theme=html-karma

How to make auto play for slide show.

TrueThemes

Sure thing my friend. Here’s an article from our HelpDesk outlining the instructions: https://support.truethemes.net/?knowledgebase=change-jquery-slider-settings-karma-html-theme

For any future support requests kindly use the links below to utilize our TrueThemes HelpDesk so that we may serve you in the most timely and efficient manner.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 5-6 years
  • Interviewed on the Envato Notes blog
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Author had a File in an Envato Bundle
+3 more

Hi Everyone, :)

We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.

If you’ve already purchased Karma and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.

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Thank you, we look forward to serving you!

TrueThemes

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Considering purchase. Your support video does not yet cover the latest version 4 of Karma HTML….. Question: Can the drop down menu that is activated while scrolling be eliminated?

TrueThemes

Hi,

Thank you much for your interest in the Karma theme.

As per your questions:

1. Yes the top menu that appears when scrolling can easily be disabled by removing one line of JavaScript code.

2. The videos provide an overview about our recommended way for building out an HTML template. Since HTML templates require working with code we have not provided detailed explanation for various elements, as it’s suggested that one is comfortable editing and modifying HTML + CSS code.

The documentation included with the template provides various details one might need for version 4.0 (class names, layout templates, etc)

If looking for a more point-and-click solution which requires no coding at all please feel free to check out the Karma Wordpress Theme: http://themeforest.net/item/karma-responsive-wordpress-theme/168737

Please let us know if anything else at all we can assist with.

Thank you :)

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